BSOD today (16_08_2011) Need help identifying... Again :(

Hovis · 16 Aug 2011

I got a BSOD on the 14th (See thread here: https://www.sevenforums.com/crashes-d...entifying.html) and I have since re-installed my X-Fi Sound Blaster drivers (sadly the only drivers that work with Windows 7 are in beta), updated my ATI drivers to 11.7 (the most recent), SP1 was already installed and uninstalled speedfan. So I have followed the advice of the two helpful chaps that posted but again today while in League of Legends (at the menu, not in a game) I got another BSOD

.

So anyway what went wrong this time? And what can I do to avoid future BSODs? If it was the audio driver again I think I might just have to go back to using my onboard Realtek HD (which just to clarify is disabled in the BIOS to avoid conflict with the X-Fi card).

I have also crashed 3 times today but only got 1 BSOD, so maybe it is more than one thing that causing system instability?

System spec:
Windows 7 Home Premium 64bit Service Pack 1.
Bought as an OEM disk, self built PC so self installed.

All hardware no more than 2 years old counting from out of the factory to now. (everything bought brand new 1 year ago).

Win 7 has been installed once and that was August last year.

System health report and BSOD Dump & System File Collection attached.

Any help appreciated!

Thanks.

FredeGail · 16 Aug 2011

Hello Hovis & Welcome to SevenForums!

First thing to do

Please uninstall your Creative 20X HAL software. I see it's updated, but it's causing your system to crash. If the problem repeats, I recommend removing the Creative device completely.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - Handlingen er gennemf rt.

FAULTING_IP: 
+63f32faf0160d7d8
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0

BUGCHECK_STR:  0x1E_0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_COMMAND:  kb

FOLLOWUP_IP: 
ha20x2k+e6653
fffff880`06d2c653 ??              ???

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  ha20x2k+e6653

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ha20x2k

IMAGE_NAME:  ha20x2k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dd61eb7

FAILURE_BUCKET_ID:  X64_0x1E_0_ha20x2k+e6653

BUCKET_ID:  X64_0x1E_0_ha20x2k+e6653

Followup: MachineOwner

As you see in this 2nd code I'm posting, it's from May the 12th.

LMVM *ha20x2k*

Code:

start             end                 module name
fffff880`06c46000 fffff880`06dc7000   ha20x2k  T (no symbols)           
    Loaded symbol image file: ha20x2k.sys
    Image path: \SystemRoot\system32\drivers\ha20x2k.sys
    Image name: ha20x2k.sys
    Timestamp:        Fri May 20 09:56:39 2011 (4DD61EB7)
    CheckSum:         0017F583
    ImageSize:        00181000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It's just that easy.

Best Regards,
FredeGail

Hovis · 16 Aug 2011

Thanks a lot! Unfortunately those are the only drivers for my Creative card that work with Windows 7 so it looks like I will have to remove the card completely. Thanks for identifying the problem!

FredeGail · 16 Aug 2011

Hovis said:

Thanks a lot! Unfortunately those are the only drivers for my Creative card that work with Windows 7 so it looks like I will have to remove the card completely. Thanks for identifying the problem!

You are very welcome! :)

Best Regards,
FredeGail