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Windows 7: Freezes, BSODs, Restarts

16 Aug 2011   #1
Weem

Windows 7 Ultimate x64
 
 
Freezes, BSODs, Restarts

Hello,
I am having some serious problems with my PC. It freezes, speakers are sometimes making a RRRRRR noise (last package of bits sent to speakers, I think, being "produced" over and over again), sometimes it just restarts, then it freezes in bootup (even in BIOS or in POST, just EVERYWHERE), sometimes the image on display gets "shattered" (as if the original image, the last frame displayed, got mixed up in lines and squares of different colors), sometimes it freezes in BSOD (that's hillarious), I could go on and on. I am almost sure my motherboard is faulty, but I consider this my "last hope" before making a complaint and trying to get a new mobo. I hope I did everything right (regarding the BSOD reporting protocols).

OS specs: Win 7 x64 Ultimate, OEM, hardware is mostly new (half a year, but one GPU is 3 years old nad my optical drive is 4 y.o.), OS installation is 3 weeks old.

P.S.: I do have Avast antivirus even though in System health report there is "no anti-virus detected" (dunno why), and as you may have noticed, English is not my first language, therefore I apologize for any errors and you may also find some stuff written in Czech in the BSOD regarding files.

Attachment 170614


My System SpecsSystem Spec
.
16 Aug 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Weem View Post
Hello,
I am having some serious problems with my PC. It freezes, speakers are sometimes making a RRRRRR noise (last package of bits sent to speakers, I think, being "produced" over and over again), sometimes it just restarts, then it freezes in bootup (even in BIOS or in POST, just EVERYWHERE), sometimes the image on display gets "shattered" (as if the original image, the last frame displayed, got mixed up in lines and squares of different colors), sometimes it freezes in BSOD (that's hillarious), I could go on and on. I am almost sure my motherboard is faulty, but I consider this my "last hope" before making a complaint and trying to get a new mobo. I hope I did everything right (regarding the BSOD reporting protocols).

OS specs: Win 7 x64 Ultimate, OEM, hardware is mostly new (half a year, but one GPU is 3 years old nad my optical drive is 4 y.o.), OS installation is 3 weeks old.

P.S.: I do have Avast antivirus even though in System health report there is "no anti-virus detected" (dunno why), and as you may have noticed, English is not my first language, therefore I apologize for any errors and you may also find some stuff written in Czech in the BSOD regarding files.

Attachment 170614
Your English is fine, and much better than my Czech


These were caused by a driver corrupting the memory ( I srongly suspect sptd.sys)


DRIVER_CORRUPTED_EXPOOL (c5)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is
caused by drivers that have corrupted the system pool. Run the driver
verifier against any new (or suspect) drivers, and if that doesn't turn up
the culprit, then use gflags to enable special pool.


Please remove sptd.sys and run the two tests listed below.

Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.


They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.




1. Run an memtest.

In order to check your ram memory we going need to do a test, Please download an burn one of the following iso's on an disk.
Memtest86

When you burned the iso on an disk, please turn off your computer and put the cd in your computer. After a while you will see a black screen saying "Press any key to...". Press any key.

Now let the test run for 5-6 passes. Every time the program returns an error the memory is corrupted / bad or defect or the motherboard is bad / defect. If this occurs then please test every single ram stick individually. When you find a good one wich returns no errors then please test it in every single slot your computer has.

If you get no errors on all slots at all, then continue to step 2 of this post.


Step 2, Run the windows driver verifier.
Please read the following instructions carefully and execute them like i said.

First make an backup of your important data on your computer, and check if you have an second computer to contact us if the driver verifier goes wrong.

Then make an system restore point, You can do this by:

Open the Start menu

Open the Programs menu

Open the Accessories menu

Open the System Tools menu

Finally, start System Restore

Pick the option for setting a System Restore Point and click on the Next button

Fill in a name for the restore point so you can find it and click on the Create button

Click on the Close button when done


After you done all that please continue with the following steps. Please read them carefully

Click on your Start button (Windows Orb) and typ "verifier" and hit enter
Select the option: "Create Custom Settings ..." and click Next.
Select the option: "Select Individual settings from full list" and click Next.
Select all options except for the option "Low Resource Simulation" and click Next
Select the option: "Select driver names from a list" and click on Next
Then select all drivers EXCEPT for the drivers provided by Microsoft and click next
Then click on finish.

After doing all this reboot your system and wait for it to go to bluescreen, after the BSOD continue to use your computer normally. If you know what causes the BSOD then repeat doing this. if your system doesnt crash then let it run for atleast 48 hours.

It is normal that your system crashes here, This is because windows is stressing out all Drivers on your system to be able to test them.


Please post back to us what the problem is, memory or drivers. So we can assist you futher. It would be helpfull to know what drivers it are. Most of the time windows reports this.
My System SpecsSystem Spec
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 Freezes, BSODs, Restarts




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