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Windows 7: please help

17 Aug 2011   #11
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

It seems that your Intel graphics drivers may be the cause. Try installing the latest version from here: http://downloadcenter.intel.com/Deta...adType=Drivers
Code:
igdkmd32.sys      Wed May 06 14:13:40 2009 (4A01D354)
Also, install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

...Summary of the dumps:
Code:

Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Wed Aug 17 23:59:54.821 2011 (UTC - 4:00)
System Uptime: 0 days 0:46:49.554
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
BiosReleaseDate = 12/23/2009
SystemProductName =                                  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Aug 16 17:29:15.132 2011 (UTC - 4:00)
System Uptime: 0 days 0:17:21.864
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
BiosReleaseDate = 12/23/2009
SystemProductName =                                  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Aug 16 17:53:24.187 2011 (UTC - 4:00)
System Uptime: 0 days 0:23:06.794
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
BiosReleaseDate = 12/23/2009
SystemProductName =                                  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Aug 16 17:10:42.477 2011 (UTC - 4:00)
System Uptime: 0 days 1:14:38.209
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
BiosReleaseDate = 12/23/2009
SystemProductName =                                  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Aug 16 01:20:02.474 2011 (UTC - 4:00)
System Uptime: 0 days 0:40:43.081
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  3dsmax.exe
FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
BiosReleaseDate = 12/23/2009
SystemProductName =                                  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Aug 16 00:38:15.687 2011 (UTC - 4:00)
System Uptime: 0 days 0:59:19.295
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
BiosReleaseDate = 12/23/2009
SystemProductName =                                  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Aug 16 02:01:14.680 2011 (UTC - 4:00)
System Uptime: 0 days 0:40:15.288
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
BiosReleaseDate = 12/23/2009
SystemProductName =                                  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Aug 16 02:10:21.768 2011 (UTC - 4:00)
System Uptime: 0 days 0:08:05.375
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
BiosReleaseDate = 12/23/2009
SystemProductName =                                  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  



My System SpecsSystem Spec
.
17 Aug 2011   #12
MvdB

Windows 7 64b Ultimate
 
 

Hello Samia, welcome to SF! Saw Boshko's call for help...

You have a couple of potential problems:
1. Please see this link. If you are not comfortable with the advice given there, post back for further help but this is one of your isseus:
Multiple files starting with MpKsl keep trying to run at startup - - Microsoft Answers

HTML Code:
MpKsl153a401e    ROOT\LEGACY_MPKSL153A401E\0000    This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl43041728    ROOT\LEGACY_MPKSL43041728\0000    This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl5d4aea86    ROOT\LEGACY_MPKSL5D4AEA86\0000    This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl85ba949c    ROOT\LEGACY_MPKSL85BA949C\0000    This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl8ceb6035    ROOT\LEGACY_MPKSL8CEB6035\0000    This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl8d6fd65d    ROOT\LEGACY_MPKSL8D6FD65D\0000    This device is not present, is not working properly, or does not have all its drivers installed.
MpKsld8528daf    ROOT\LEGACY_MPKSLD8528DAF\0000    This device is not present, is not working properly, or does not have all its drivers installed.
2. Don't know if you already do.. but with just 2GB of RAM memory, you really need to watch how much you let your system do at a time...

3. Check to see if you let Windows update finish important updates.
Quote:
Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
For help or reset see: Windows Update - Reset
For some reason your dumps are not complete. We will look into that later if needed.

Please try two extra steps if the above does not solve:

Boot in Safemode and (though I'm currently not sure if 3dMax can be started in this mode) try there: Safe Mode - Windows 7 Forums

Post back any results.
My System SpecsSystem Spec
17 Aug 2011   #13
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Samia View Post
i have attached the relatent problem as described in BSoD KINDLY HELP
These were related to your video driver. It is a win xp era driver and needs to be updated.

Please update to the newest using this method.
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using http://www.guru3d.com/category/driversweeper/


http://phyxion.net/Driver-Sweeper/Dr...Version-3-1-0/

When it is removed then download and install the fresh copy.



"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
.

18 Aug 2011   #14
Samia

Windows 7 Professional x32
 
 

i have updated my all drivers still the problem is occuring n my system crashed last day too i have reloaded it by softimage
My System SpecsSystem Spec
18 Aug 2011   #15
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Samia View Post
i have updated my all drivers still the problem is occuring n my system crashed last day too i have reloaded it by softimage
Please upload the newest DMP files
My System SpecsSystem Spec
18 Aug 2011   #16
MvdB

Windows 7 64b Ultimate
 
 

I have checked the spec's and the requirements of Autodesk 3ds Max 2011 32B which you have installed. I don't think this will work on your system. It is stretching it for both your motherboards graphical chips capabilities and 2Gb RAM by definition (of Autodesk) limits what you can do with the program even if the graphics could handle it.

But, if you checked, tried it and it USED to function fine... then maybe you need to update to this service pack: Autodesk - Autodesk 3ds Max Design Services & Support - Autodesk 3ds Max Design 2011 Service Pack 2


According to the doc's it fixes some of the system instability that customers have been having on the "weaker" systems.
My System SpecsSystem Spec
18 Aug 2011   #17
Samia

Windows 7 Professional x32
 
 

still problem is occuring
My System SpecsSystem Spec
18 Aug 2011   #18
MvdB

Windows 7 64b Ultimate
 
 

Can you update us on what things you did try? I can see the problem is still occurring, I'd probably expect that, see previous post... But what things have you followed up?

Has this system worked fine with 3ds in the past?
Have you tried the update in here: Autodesk - Autodesk 3ds Max Design Services & Support - Autodesk 3ds Max Design 2011 Service Pack 2 ?
Have you monitored temps? Can you post a snip on what they are?
Did you try the Microsoft fix for this problem (it has gotten bigger since last time...)
Quote:
MpKsle40f68c6 ROOT\LEGACY_MPKSLE40F68C6\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl08027711 ROOT\LEGACY_MPKSL08027711\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl9b8945b0 ROOT\LEGACY_MPKSL9B8945B0\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKslbb619ff2 ROOT\LEGACY_MPKSLBB619FF2\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl181fc2d7 ROOT\LEGACY_MPKSL181FC2D7\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKslfaad4547 ROOT\LEGACY_MPKSLFAAD4547\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKslcd6d08c0 ROOT\LEGACY_MPKSLCD6D08C0\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl8c143bfb ROOT\LEGACY_MPKSL8C143BFB\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl2ce14d28 ROOT\LEGACY_MPKSL2CE14D28\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl584a9488 ROOT\LEGACY_MPKSL584A9488\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl907900db ROOT\LEGACY_MPKSL907900DB\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKslee27350f ROOT\LEGACY_MPKSLEE27350F\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsla4c53165 ROOT\LEGACY_MPKSLA4C53165\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl7920a49c ROOT\LEGACY_MPKSL7920A49C\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl1f18b378 ROOT\LEGACY_MPKSL1F18B378\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl0e62d1ea ROOT\LEGACY_MPKSL0E62D1EA\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsleebed9bc ROOT\LEGACY_MPKSLEEBED9BC\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsla98d7bab ROOT\LEGACY_MPKSLA98D7BAB\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl504f2af1 ROOT\LEGACY_MPKSL504F2AF1\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl0369c6e0 ROOT\LEGACY_MPKSL0369C6E0\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsle176c5bf ROOT\LEGACY_MPKSLE176C5BF\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl154bd8d3 ROOT\LEGACY_MPKSL154BD8D3\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl9a411b53 ROOT\LEGACY_MPKSL9A411B53\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Please turn off (as a test) your MSN messenger. You have > 10 faults on that alone.
Also, finish Windows Update, something is wrong there.
Quote:
Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
For help or reset see: Windows Update - Reset
My System SpecsSystem Spec
18 Aug 2011   #19
Samia

Windows 7 Professional x32
 
 

i have tried the update in here: Autodesk - Autodesk 3ds Max Design Services & Support - Autodesk 3ds Max Design 2011 Service Pack 2 ? and it doest not runs n claims this message
"the update patch can't be installed by the windows installer service because the program to be updated patch may update a different version of the program "


i have installed graphics driver it is uptodated now n my updater is also active
My System SpecsSystem Spec
18 Aug 2011   #20
Samia

Windows 7 Professional x32
 
 

and it is very first time i'm using 3d on this system
My System SpecsSystem Spec
Reply

 please help




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