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Windows 7: BSOD in middle a movie in Windows Media Player

18 Aug 2011   #1

Windows 7 Ultimate x32
BSOD in middle a movie in Windows Media Player

So, from reading the title you'll know when it appeared

Info :

- x86 (32-bit) or x64 ? 64 bit
- the original installed OS on the system? yes
- an OEM or full retail version? OEM
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 1 year
- What is the age of OS installation (have you re-installed the OS?) maybe 5 months, re-installed V

My System SpecsSystem Spec

18 Aug 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

An unknown bug check blaming your video card driver. I would like for you to uninstall the ati catalyst suite if you have it installed and then uninstall your device from device manager. Restart the computer and then install only the drivers for your card.


Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Aug 18 16:33:38.561 2011 (UTC - 4:00)
System Uptime: 0 days 9:52:01.919
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+4d0e1 )
BUGCHECK_STR:  0xA0000001
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+4d0e1
BiosReleaseDate = 02/12/2010
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-USB3
CPUID:        "Intel(R) Core(TM) i5 CPU         650  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3199
My System SpecsSystem Spec
20 Aug 2011   #3

Windows 7 Ultimate x32

Sorry for posting again but, i watched a chapter of "One Piece" in WMP and then suddenly there was a blank screen for a sec and the color of the toolbar became white ( it's set on sky color so it need to get the wallpaper color which is black) + the full screen mode there became a little bit smaller so i tried to disable the video card via Device Manager, worked, but when i enabled it i had a BSOD with the same .sys error in your message

However, after i tried your solution everything perfectly worked.

So, i need to upload it again or just try your solution again ?
My System SpecsSystem Spec

20 Aug 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

Try it again. If it continues to crash then upload a new jcgriff2 report
My System SpecsSystem Spec

 BSOD in middle a movie in Windows Media Player

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