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Windows 7: help i have a bluescreen error

20 Aug 2011   #1

windows 7 home premium (64 bit)
 
 
help i have a bluescreen error

please help me about this problem.

i`m using windows 7 home premium..i just bought my loptop 3 days ago and i receive this error..

my laptop automatically shut's down.i have no idea why..

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8009F0B4E0
BCP2: FFFFF8800F9B60BC
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\082011-28438-01.dmp
C:\Users\Drophy\AppData\Local\Temp\WER-68640-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

please help me as soon as possible..thank you very much..and GOD BLESS..


My System SpecsSystem Spec
.

20 Aug 2011   #2

Windows 8.1 Pro x64
 
 

http://www.sevenforums.com/crashes-d...tructions.html

TDR116 is mainly caused by defects in the RAM or a bad GPU
My System SpecsSystem Spec
20 Aug 2011   #3

windows 7 home premium (64 bit)
 
 

i`m not really a techi person sir..do you have any solution on this problem??

what should i do?
My System SpecsSystem Spec
.


20 Aug 2011   #4

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by drophy View Post
i`m not really a techi person sir..do you have any solution on this problem??

what should i do?
Follow these instructions:
http://www.sevenforums.com/crashes-d...tructions.html

And follow this tutorial to test your laptop's RAM
RAM - Test with Memtest86+
My System SpecsSystem Spec
20 Aug 2011   #5

windows 7 home premium (64 bit)
 
 

>.<

when i run the perfmon/report it says..


Error:

An error occured while attempting to generate the report.


The wait for the report generation tool to finish has timed out.
My System SpecsSystem Spec
20 Aug 2011   #6

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by drophy View Post
>.<

when i run the perfmon/report it says..


Error:

An error occured while attempting to generate the report.


The wait for the report generation tool to finish has timed out.
Skip this step and upload the zip file
My System SpecsSystem Spec
20 Aug 2011   #7

windows 7 home premium (64 bit)
 
 

My System SpecsSystem Spec
20 Aug 2011   #8

windows 7 home premium (64 bit)
 
 

did i post the right zip sir??

when can i know the result sir??

what will i do next??

thank you again for your help sir..

my laptop is starting to get really slow.. (

it hangs and i dont have a choice but to turn off my laptop.
My System SpecsSystem Spec
20 Aug 2011   #9

Windows 8.1 Pro x64
 
 

Something in your laptop, most probably its CPU is defective. This type of BSOD cannot be fixed by any software, the culprit is a defect in the hardware itself.

Run Prime 95 to test your CPU. Carefully the instructions in this tutorial: CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.

Please run the Memtest86
RAM - Test with Memtest86+

If errors are found during any of these test your should return/replace your laptop if still under warranty


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800521c8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02fbd6f0 fffff800`02d1da89 : fffffa80`0521c8d0 fffffa80`03d02680 00000000`0000000b 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02fbdc10 fffff800`02bff547 : fffffa80`0521c8d0 fffff800`02c785f8 fffffa80`03d02680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02fbdc40 fffff800`02b67b95 : fffff800`02cda360 fffffa80`052717b8 fffffa80`052717b0 fffffa80`03d02680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02fbdc80 fffff800`02ae2161 : fffff880`00fdde00 fffff800`02b67b70 fffffa80`03d02680 00000554`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02fbdcb0 fffff800`02d78166 : 00000554`00000000 fffffa80`03d02680 00000000`00000080 fffffa80`03c759e0 : nt!ExpWorkerThread+0x111
fffff880`02fbdd40 fffff800`02ab3486 : fffff880`02d63180 fffffa80`03d02680 fffff880`02d6dfc0 00000554`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02fbdd80 00000000`00000000 : fffff880`02fbe000 fffff880`02fb8000 fffff880`02fbcd90 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 help i have a bluescreen error




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