help i have a bluescreen error


  1. Posts : 5
    windows 7 home premium (64 bit)
       #1

    help i have a bluescreen error


    please help me about this problem.

    i`m using windows 7 home premium..i just bought my loptop 3 days ago and i receive this error..

    my laptop automatically shut's down.i have no idea why..

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA8009F0B4E0
    BCP2: FFFFF8800F9B60BC
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\082011-28438-01.dmp
    C:\Users\Drophy\AppData\Local\Temp\WER-68640-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    please help me as soon as possible..thank you very much..and GOD BLESS..
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    https://www.sevenforums.com/crashes-d...tructions.html

    TDR116 is mainly caused by defects in the RAM or a bad GPU
      My Computer


  3. Posts : 5
    windows 7 home premium (64 bit)
    Thread Starter
       #3

    i`m not really a techi person sir..do you have any solution on this problem??

    what should i do?
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    drophy said:
    i`m not really a techi person sir..do you have any solution on this problem??

    what should i do?
    Follow these instructions:
    https://www.sevenforums.com/crashes-d...tructions.html

    And follow this tutorial to test your laptop's RAM :)
    RAM - Test with Memtest86+
      My Computer


  5. Posts : 5
    windows 7 home premium (64 bit)
    Thread Starter
       #5

    >.<

    when i run the perfmon/report it says..


    Error:

    An error occured while attempting to generate the report.


    The wait for the report generation tool to finish has timed out.
      My Computer


  6. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #6

    drophy said:
    >.<

    when i run the perfmon/report it says..


    Error:

    An error occured while attempting to generate the report.


    The wait for the report generation tool to finish has timed out.
    Skip this step and upload the zip file :)
      My Computer


  7. Posts : 5
    windows 7 home premium (64 bit)
    Thread Starter
       #7
      My Computer


  8. Posts : 5
    windows 7 home premium (64 bit)
    Thread Starter
       #8

    did i post the right zip sir??

    when can i know the result sir??

    what will i do next??

    thank you again for your help sir..

    my laptop is starting to get really slow.. (

    it hangs and i dont have a choice but to turn off my laptop.
      My Computer


  9. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #9

    Something in your laptop, most probably its CPU is defective. This type of BSOD cannot be fixed by any software, the culprit is a defect in the hardware itself.

    Run Prime 95 to test your CPU. Carefully the instructions in this tutorial: CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.

    Please run the Memtest86
    RAM - Test with Memtest86+

    If errors are found during any of these test your should return/replace your laptop if still under warranty


    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800521c8f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`02fbd6f0 fffff800`02d1da89 : fffffa80`0521c8d0 fffffa80`03d02680 00000000`0000000b 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`02fbdc10 fffff800`02bff547 : fffffa80`0521c8d0 fffff800`02c785f8 fffffa80`03d02680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`02fbdc40 fffff800`02b67b95 : fffff800`02cda360 fffffa80`052717b8 fffffa80`052717b0 fffffa80`03d02680 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`02fbdc80 fffff800`02ae2161 : fffff880`00fdde00 fffff800`02b67b70 fffffa80`03d02680 00000554`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`02fbdcb0 fffff800`02d78166 : 00000554`00000000 fffffa80`03d02680 00000000`00000080 fffffa80`03c759e0 : nt!ExpWorkerThread+0x111
    fffff880`02fbdd40 fffff800`02ab3486 : fffff880`02d63180 fffffa80`03d02680 fffff880`02d6dfc0 00000554`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`02fbdd80 00000000`00000000 : fffff880`02fbe000 fffff880`02fb8000 fffff880`02fbcd90 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
    
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
    
    Followup: MachineOwner
    ---------
      My Computer


 

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