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Windows 7: BSOD after opening IE9 - Win7 x64 - BUGCODE_USB_DRIVER

21 Aug 2011   #1

Windows 7 Home Premium x64
 
 
BSOD after opening IE9 - Win7 x64 - BUGCODE_USB_DRIVER

I performed a full clean install of my OS yesterday, and everything was going fine up till I upgraded to IE9 using Windows Update, rebooted the system and opened IE9 just to check it out (by the way, I am more of a Google Chrome user).

In under 10 seconds of opening IE9, the system had a BSOD indicating that the error was BUGCODE_USB_DRIVER, after which it rebooted. At the reboot, I opted to boot into Windows normally (instead of Safe Mode).

I have got WhoCrashed HOME Edition 3.02 installed. Running it and analysing the crash, it reported that the modules which caused the crash were:
  • usbport.sys (USBPORT!USBPORT_RegisterUSBPortDriver+0x4EDE)
  • nvlddmkm.sys (nvlddmkm+0xC1C53)

I suspect that the root cause could nvlddmkm.sys, which is the NVIDIA Windows Kernel Mode Driver. I have the GeForce/ION Driver v270.61 (WHQL certified) from the NVIDIA website. I understand that there is a newer version (280.26) available which is WHQL tested. I have refrained from using the 280.26 driver because I have been told that the newer driver versions released by NVIDIA have been causing lots of grief to many users.

Questions
  1. I would like to understand why running IE9 (not tried it with IE8) resulted in my system to hit the BSOD, when Chrome has not faced this. I have read in another post previously that IE and some ActiveX controls could cause BSODs (sorry, this is just a question out of ignorance - so please forgive me if it is a stupid question)
  2. Would there be any other app or s/w besides IE9, which could hit the same BSOD problem I have faced given my current driver levels?
  3. Besides upgrading my graphics driver (and possibly never using IE ever again to avoid the BSOD problem), is there anything else that I could do to resolve this issue?


Note   Note
System Specs

OS : Windows 7 Home Premium x64 (clean installed, full retail version)

Age of system : 3 weeks

Age of OS installation : 2 days (did a clean install)

Processor : Intel Core i7-2600K (not over-clocked)
Installed RAM : 8 GB (2 x 4 GB Corsair PC1333)
MOBO : Gigabyte Z68XP-UD3
Graphics card : Gigabyte GV-N450OC-1GI (nVidia GeForce GTS 450) - not over-clocked


My System SpecsSystem Spec
.

21 Aug 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by drdunno View Post
I performed a full clean install of my OS yesterday, and everything was going fine up till I upgraded to IE9 using Windows Update, rebooted the system and opened IE9 just to check it out (by the way, I am more of a Google Chrome user).

In under 10 seconds of opening IE9, the system had a BSOD indicating that the error was BUGCODE_USB_DRIVER, after which it rebooted. At the reboot, I opted to boot into Windows normally (instead of Safe Mode).

I have got WhoCrashed HOME Edition 3.02 installed. Running it and analysing the crash, it reported that the modules which caused the crash were:
  • usbport.sys (USBPORT!USBPORT_RegisterUSBPortDriver+0x4EDE)
  • nvlddmkm.sys (nvlddmkm+0xC1C53)

I suspect that the root cause could nvlddmkm.sys, which is the NVIDIA Windows Kernel Mode Driver. I have the GeForce/ION Driver v270.61 (WHQL certified) from the NVIDIA website. I understand that there is a newer version (280.26) available which is WHQL tested. I have refrained from using the 280.26 driver because I have been told that the newer driver versions released by NVIDIA have been causing lots of grief to many users.

Questions
  1. I would like to understand why running IE9 (not tried it with IE8) resulted in my system to hit the BSOD, when Chrome has not faced this. I have read in another post previously that IE and some ActiveX controls could cause BSODs (sorry, this is just a question out of ignorance - so please forgive me if it is a stupid question)
  2. Would there be any other app or s/w besides IE9, which could hit the same BSOD problem I have faced given my current driver levels?
  3. Besides upgrading my graphics driver (and possibly never using IE ever again to avoid the BSOD problem), is there anything else that I could do to resolve this issue?


Note   Note
System Specs

OS : Windows 7 Home Premium x64 (clean installed, full retail version)

Age of system : 3 weeks

Age of OS installation : 2 days (did a clean install)

Processor : Intel Core i7-2600K (not over-clocked)
Installed RAM : 8 GB (2 x 4 GB Corsair PC1333)
MOBO : Gigabyte Z68XP-UD3
Graphics card : Gigabyte GV-N450OC-1GI (nVidia GeForce GTS 450) - not over-clocked
Who crashed (and blue screen view) often report incorrectly. You have uploaded one DMP file and it was probably caused by USBPORT.SYS.

That BCC is often hardware related and that further solidifies the USBPORT.SYS driver issue.

I would run the system readiness tool and update to SP-1.


* Download > Install > Run the System Update Readiness Tool

Ensure you install the correct 64 or 32bit option for your system)

Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)

ISC Diary | Windows 7 / 2008 R2 Service Pack 1 Problems

links courtesy jmh


Other items which may cause you grief are

Applecharger and Kaspersky. Apple charger isnt necessary (USB will charge without it) and Kaspersky is a known cause of BSOD's.
My System SpecsSystem Spec
21 Aug 2011   #3

Windows 7 Home Premium x64
 
 

I will try out Windows 7 SP1 and update the thread possibly in a couple of days time if no more BSODs are hit. Hopefully, this would resolve the problems I am facing.

I will uninstall the "ON/OFF Charger" software provided in the Gigabyte MOBO CD - which is what I think you might be referring to as Applecharger.

zigzag3143, in your personal opinion, if I wanted to consider a different anti-virus software, what could be considered better or at par with Kaspersky.

I suppose that is a trick question because there is no such thing as a "best anti-virus software". But your inputs would be most welcome. I have been using Kaspersky for the last 3 years and have not had any issues with it. However, I am open to considering others which might be as good.
My System SpecsSystem Spec
.


24 Aug 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by drdunno View Post
I will try out Windows 7 SP1 and update the thread possibly in a couple of days time if no more BSODs are hit. Hopefully, this would resolve the problems I am facing.

I will uninstall the "ON/OFF Charger" software provided in the Gigabyte MOBO CD - which is what I think you might be referring to as Applecharger.

zigzag3143, in your personal opinion, if I wanted to consider a different anti-virus software, what could be considered better or at par with Kaspersky.

I suppose that is a trick question because there is no such thing as a "best anti-virus software". But your inputs would be most welcome. I have been using Kaspersky for the last 3 years and have not had any issues with it. However, I am open to considering others which might be as good.
The Applecharger I mentioned is shown in the snip.

From a strictly BSOD perspective Kaspersky is just as bad. The only malware app that doesnt seem to cause them is MSE. It makes sense that the OS mfr can design a malware app that works well together.

Personally I dont use MSE
My System SpecsSystem Spec
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 BSOD after opening IE9 - Win7 x64 - BUGCODE_USB_DRIVER




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