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Windows 7: BSOD stop: 0x0a

22 Aug 2011   #1

window 7 64bit
 
 
BSOD stop: 0x0a

Hey everyone,

I been receiving this error "irql_not_less_or_equal stop 0x0a" when shutting down windows 7 home premium x64. I have updated all my drivers and still have no luck. The dump file states this:
==================================================
Dump File : 082211-30030-01.dmp
Crash Time : 8/22/2011 1:25:08 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02c76b5c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+664c0
File Description : NT Kernel & System
Product Name : Microsoftฎ Windowsฎ Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.20994 (win7_ldr.110622-1505)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\082211-30030-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,320
==================================================

any help will be greatly appreciated.

My System SpecsSystem Spec
.

22 Aug 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
23 Aug 2011   #3

window 7 64bit
 
 

Sorry it took me a while to get back to you. This is my first time creating a full BSOD report so I hope it is right.
My System SpecsSystem Spec
.


23 Aug 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

After updating to SP1 your BSOD's are now being caused by Agere Systems Soft Modem. See if you can uninstall that device from device manager.


BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Aug 23 22:38:35.995 2011 (UTC - 4:00)
System Uptime: 0 days 0:34:45.774
*** WARNING: Unable to verify timestamp for agrsm64.sys
*** ERROR: Module load completed but symbols could not be loaded for agrsm64.sys
Probably caused by : agrsm64.sys ( agrsm64+1863 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_agrsm64+1863
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Aug 23 22:03:09.816 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:36.595
*** WARNING: Unable to verify timestamp for agrsm64.sys
*** ERROR: Module load completed but symbols could not be loaded for agrsm64.sys
Probably caused by : agrsm64.sys ( agrsm64+1863 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_agrsm64+1863
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2499
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Aug 23 22:00:51.545 2011 (UTC - 4:00)
System Uptime: 0 days 0:12:41.950
*** WARNING: Unable to verify timestamp for agrsm64.sys
*** ERROR: Module load completed but symbols could not be loaded for agrsm64.sys
Probably caused by : agrsm64.sys ( agrsm64+1863 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_agrsm64+1863
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
Debug session time: Mon Aug 22 14:02:09.683 2011 (UTC - 4:00)
System Uptime: 0 days 0:37:33.291
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+6fb5c )
BUGCHECK_STR:  0xA
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2499
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
Debug session time: Mon Aug 22 13:23:56.986 2011 (UTC - 4:00)
System Uptime: 0 days 0:22:56.593
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+6fb5c )
BUGCHECK_STR:  0xA
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
Debug session time: Mon Aug 22 13:00:20.890 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:55.498
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+6fb5c )
BUGCHECK_STR:  0xA
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
Debug session time: Mon Aug 22 12:51:45.818 2011 (UTC - 4:00)
System Uptime: 0 days 0:14:59.800
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+6fb5c )
BUGCHECK_STR:  0xA
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
Debug session time: Mon Aug 22 12:36:01.339 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:53.321
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+6fb5c )
BUGCHECK_STR:  0xA
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
Debug session time: Mon Aug 22 12:27:18.619 2011 (UTC - 4:00)
System Uptime: 0 days 1:10:07.601
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+6fb5c )
BUGCHECK_STR:  0xA
BiosReleaseDate = 03/19/2009
SystemManufacturer = Acer
SystemProductName = Aspire M5800
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2499
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
My System SpecsSystem Spec
23 Aug 2011   #5

window 7 64bit
 
 

Thanks Mgorman87. You are right. Uninstalling Agere Systems Soft Modem eliminated the stop 0x0a. Since I do not use the device, I just removed it from my pc.

Thanks again.
My System SpecsSystem Spec
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 BSOD stop: 0x0a





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