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Windows 7: Computer crashes approx 3 min after start up but only once a day.


23 Aug 2011   #1

Windows 7 Professional 64
 
 
Computer crashes approx 3 min after start up but only once a day.

Attachment 172562

Attachment 172563I've seen several posts on thing similar to this but after trying some of the solutions people have been asked and not getting the issue resolved I just had to post myself.

I'm running Windows 7 Professional 64.

The issue generally only occurs one a day (today it happened as usual but when the screen during start up pops up about "windows didn't shut down correctly, how would you like to start up?" it actually crashed at that point again).
Since that last crash the issue has disappeared for the day as usual.

I had this issue a few months back when i was running vista 32 bit. After I upgraded to 7 the problem just dissapeared and now it is back. I'd just really like to know the actual cause of the issue before I just jump on the reinstall windows train.

My first time posting so...whatever information is required I will respond as fast as I can.

Specs
Windows 7 Professional 64
Original OS - Windows Vista 32
7 Professional has been installed for about almost a year now.
The system is about 3 years old.

My System SpecsSystem Spec
.

26 Aug 2011   #2

Windows 7 64b Ultimate
 
 

Hello Ransy, welcome to SF!

We need some more info, as described here: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
28 Aug 2011   #3

Windows 7 Professional 64
 
 

Thank you for the reply. I was out of town so I apologize for the late response. I have uploaded everything you have asked of me. That HTML diagnose says I don't have a antivirus for some reason even though I do. Didn't get that part. Anyhow. Thanks again for the response. I hope to hear from you again.
My System SpecsSystem Spec
.


03 Sep 2011   #4

Windows 7 64b Ultimate
 
 

First thing that needs to be done is a full Windows Update.
You also have some problems with Windows Update
Quote:
Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
For help or reset see: Windows Update - Reset
Next, to be sure:
To ensure minidumps are enabled:

Dump Files - Configure Windows to Create on BSOD

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header
Select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

If you have new freezing or crashes: upload again please and lets hope there is a minidump.

Last.. if OC-ing, please return to stock values whilst testing.
My System SpecsSystem Spec
03 Sep 2011   #5

Windows 7 Professional 64
 
 

Well I tried updating using windows update, and I am up to date. I also checked the minidump info. Its already set as you wanted it to be. I noticed over the past few days after I did an update the other day that my system has been a lot better performance wise. Especially from startup. Even though I did have one freeze yesterday. So I will upload another set of testing with this post. Again thank you for the help.
My System SpecsSystem Spec
03 Sep 2011   #6

Windows 7 64b Ultimate
 
 

As a test please de-install Norton and use AVAST! or MSE (both free).
Please see these links for uninstalling your AV:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
or here

Ultimate Collection of Uninstallers / Removal Tools for All Popular Anti-Virus Software - Tweaking with Vishal

Then reboot.
Sometimes these uninstallers do not remove all they should out of Registry:
Run CCleaner, both regular and registry.

Next install your preferred AV immediately.
My System SpecsSystem Spec
04 Sep 2011   #7

Windows 7 Professional 64
 
 

Alright just finished up doing everything you asked. Running avast now. Also attached (not sure if you need it) is data from todays crash. I crashed BEFORE i got online and uninstalled norton etc etc.
My System SpecsSystem Spec
04 Sep 2011   #8

Windows 7 64b Ultimate
 
 

Something went wrong in your AV de-install. You did install AVAST!. But Norton was not de-installed fully:
HTML Code:
Event[198]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-09-04T12:14:40.093
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Desktoptimus-PC
  Description: 
The Norton AntiVirus service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
I can confirm that by:
Quote:
File System Filter 'BHDrvx64' (6.0, ?2009?-?07?-?29T18:07:44.000000000Z) has successfully loaded and registered with Filter Manager.
r
being loaded. It should not be.
My System SpecsSystem Spec
04 Sep 2011   #9

Windows 7 Professional 64
 
 

Should I just run the removal again? Also that stuff i posted is from BEFORE I uninstalled and did everything you asked me to do. "Also attached (not sure if you need it) is data from todays crash. I crashed BEFORE i got online and uninstalled norton etc etc." Ill go ahead and run another and post it up in a minute

Upd.
My System SpecsSystem Spec
05 Sep 2011   #10

Windows 7 64b Ultimate
 
 

You can see the exact date and time in my quote in previous post:
Quote:
Date: 2011-09-04T12:14:40.093
Did you remove Norton before that time or after?
My System SpecsSystem Spec
Reply

 Computer crashes approx 3 min after start up but only once a day.




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