Computer crashes approx 3 min after start up but only once a day.

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  1. Posts : 80
    Windows 7 Professional 64
       #1

    Computer crashes approx 3 min after start up but only once a day.


    Attachment 172562

    Attachment 172563I've seen several posts on thing similar to this but after trying some of the solutions people have been asked and not getting the issue resolved I just had to post myself.

    I'm running Windows 7 Professional 64.

    The issue generally only occurs one a day (today it happened as usual but when the screen during start up pops up about "windows didn't shut down correctly, how would you like to start up?" it actually crashed at that point again).
    Since that last crash the issue has disappeared for the day as usual.

    I had this issue a few months back when i was running vista 32 bit. After I upgraded to 7 the problem just dissapeared and now it is back. I'd just really like to know the actual cause of the issue before I just jump on the reinstall windows train.

    My first time posting so...whatever information is required I will respond as fast as I can.

    Specs
    Windows 7 Professional 64
    Original OS - Windows Vista 32
    7 Professional has been installed for about almost a year now.
    The system is about 3 years old.
    Last edited by RanSy; 28 Aug 2011 at 14:36. Reason: Add Specs
      My Computer


  2. Posts : 1,808
    Windows 7 64b Ultimate
       #2

    Hello Ransy, welcome to SF!

    We need some more info, as described here: https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 80
    Windows 7 Professional 64
    Thread Starter
       #3

    Thank you for the reply. I was out of town so I apologize for the late response. I have uploaded everything you have asked of me. That HTML diagnose says I don't have a antivirus for some reason even though I do. Didn't get that part. Anyhow. Thanks again for the response. I hope to hear from you again.
      My Computer


  4. Posts : 1,808
    Windows 7 64b Ultimate
       #4

    First thing that needs to be done is a full Windows Update.
    You also have some problems with Windows Update
    Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
    For help or reset see: Windows Update - Reset
    Next, to be sure:
    To ensure minidumps are enabled:

    Dump Files - Configure Windows to Create on BSOD

    Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    Under the Advanced tab, click on the Startup and Recovery Settings... button.
    Ensure that Automatically restart is unchecked.
    Under the Write Debugging Information header
    Select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    OK your way out.
    Reboot if changes have been made.

    If you have new freezing or crashes: upload again please and lets hope there is a minidump.

    Last.. if OC-ing, please return to stock values whilst testing.
      My Computer


  5. Posts : 80
    Windows 7 Professional 64
    Thread Starter
       #5

    Well I tried updating using windows update, and I am up to date. I also checked the minidump info. Its already set as you wanted it to be. I noticed over the past few days after I did an update the other day that my system has been a lot better performance wise. Especially from startup. Even though I did have one freeze yesterday. So I will upload another set of testing with this post. Again thank you for the help.
      My Computer


  6. Posts : 1,808
    Windows 7 64b Ultimate
       #6

    As a test please de-install Norton and use AVAST! or MSE (both free).
    Please see these links for uninstalling your AV:
    Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
    or here

    Ultimate Collection of Uninstallers / Removal Tools for All Popular Anti-Virus Software - Tweaking with Vishal

    Then reboot.
    Sometimes these uninstallers do not remove all they should out of Registry:
    Run CCleaner, both regular and registry.

    Next install your preferred AV immediately.
      My Computer


  7. Posts : 80
    Windows 7 Professional 64
    Thread Starter
       #7

    Alright just finished up doing everything you asked. Running avast now. Also attached (not sure if you need it) is data from todays crash. I crashed BEFORE i got online and uninstalled norton etc etc.
      My Computer


  8. Posts : 1,808
    Windows 7 64b Ultimate
       #8

    Something went wrong in your AV de-install. You did install AVAST!. But Norton was not de-installed fully:
    HTML Code:
    Event[198]:
      Log Name: System
      Source: Service Control Manager
      Date: 2011-09-04T12:14:40.093
      Event ID: 7031
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Desktoptimus-PC
      Description: 
    The Norton AntiVirus service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
    I can confirm that by:
    File System Filter 'BHDrvx64' (6.0, ?2009?-?07?-?29T18:07:44.000000000Z) has successfully loaded and registered with Filter Manager.
    r
    being loaded. It should not be.
      My Computer


  9. Posts : 80
    Windows 7 Professional 64
    Thread Starter
       #9

    Should I just run the removal again? Also that stuff i posted is from BEFORE I uninstalled and did everything you asked me to do. "Also attached (not sure if you need it) is data from todays crash. I crashed BEFORE i got online and uninstalled norton etc etc." Ill go ahead and run another and post it up in a minute

    Upd.
    Last edited by RanSy; 04 Sep 2011 at 18:10.
      My Computer


  10. Posts : 1,808
    Windows 7 64b Ultimate
       #10

    You can see the exact date and time in my quote in previous post:
    Date: 2011-09-04T12:14:40.093
    Did you remove Norton before that time or after?
      My Computer


 
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