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Windows 7: Randomly crashing Windows 7

24 Aug 2011   #11
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

TheMacca,
Please visit following site and fetch latest driver for your graphics card:
AMD Graphics Drivers & Software


My System SpecsSystem Spec
.
24 Aug 2011   #12
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by TheMacca View Post
Okay, I changed the settings to comply with the above instructions.

Thanks,
M
the NEXT time you have a crash, the post a new "jcgriff" file for us.

Thanks, karl
My System SpecsSystem Spec
25 Aug 2011   #13
TheMacca

Windows 7 Home Premium 64 bit
 
 

Okay, it crashed again. Attached is a new "jcgriff" file, a new perfmon.html and a picture of the BSOD.

This time it didn't automatically reboot. I was still able to move the mouse pointer around but was unable to close some applications. Then about four applications that I had clicked to close all closed at once. The screen got corrupted, then went black and the BSOD came up. It said "Collecting data for crash dump ..." followed by "Initializing disk for crash dump ..." then did nothing else.

Let me know what else would help.

Thanks,
Macca.
My System SpecsSystem Spec
.

25 Aug 2011   #14
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

TheMacca,
Will take a look at dmp file in just a few minutes.

However, you might be able to learn a little about what is occurring if the next time your computer hangs then:
WIN | type RESMON | ENTER | CPU tab

Your lookiing for a red-colored entry. Right-click on it an see what you can learn. You may need to tunnel further to get to the root of the problem.


Oh yes,
WIN is the key with the wavy Microsoft flag on top.
My System SpecsSystem Spec
25 Aug 2011   #15
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

TheMacca,
There is no .dmp file in your latest upload.
My System SpecsSystem Spec
26 Aug 2011   #16
TheMacca

Windows 7 Home Premium 64 bit
 
 

Okay, let me go back through those steps you listed before. Will report back.
My System SpecsSystem Spec
26 Aug 2011   #17
TheMacca

Windows 7 Home Premium 64 bit
 
 

Okay, I checked those three items (Automatic page file management for all drives, small dump files and the appropriate location and the Windows Error Reporting service is running currently and automatically started up). Everything appears to be as you requested.

What do I try next?
My System SpecsSystem Spec
26 Aug 2011   #18
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Read back thru those instructions re requirements for a dmp file.

Read thru carfully because you should have a dmp file. Did you maybe change the default location/default name for the dmp file?

Clear out your event logs using the batch file that I'm including.

This is to make it easier for you the separate the wheat from the chaff when you look at your event logs.

When the next system hang occurs, use RESMON.EXE to see what is hung.

Afterwards look for critical errors in the event viewer (EVENTVWR.MSC)

CLEAR EVENT LOGS USING A BATCH FILE


To delete those event logs, you can:
Copy and Paste following into Notepad.
Save as ClrEventLogs.BAT (or another name but extension must be BAT)
Navigate to ClrEventLogs.BAT using Windows Explorer
Right-click on ClrEventLogs.BAT
Click on Run as Administrator


@echo off
FOR /F "tokens=1,2*" %%V IN ('bcdedit') DO SET adminTest=%%V
IF (%adminTest%)==(Access) goto noAdmin
for /F "tokens=*" %%G in ('wevtutil.exe el') DO (call :do_clear "%%G")
echo.
echo goto theEnd
:do_clear
echo clearing %1
wevtutil.exe cl %1
goto :eof
:noAdmin
Exit

My System SpecsSystem Spec
26 Aug 2011   #19
TheMacca

Windows 7 Home Premium 64 bit
 
 

I cleared the event logs using the batch file you supplied. When it crashes next, I will use RESMON.EXE to diagnose during the hang and the EventViewer afterwards to see what happened.

Also, I've attached a zip file with images of the screens from your instructions. I think I've followed the instructions. If you have any ideas on why I'm not getting dump files, I'm all ears.

I still have my old Windows 7 hardrive hanging around. I took a look on it and there are some dump files on there (from earlier this year and late last year). However, on the current drive, there isn't even a C:/Windows/Minidump directory. Do I need to create one?

Thanks Karl,
M
My System SpecsSystem Spec
26 Aug 2011   #20
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

is the \windows\minidump directory presently empty?
My System SpecsSystem Spec
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