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Windows 7: Kernel error

24 Aug 2011   #1

Windows 7 home premium 64 bit
 
 
Kernel error

Hey guys, I have a dell inspiron 1545, windows 7 64 bit, 18 months old, it recently crashed. I was playing music on Grooveshark when it started clicking loudly, it then went to a blue screen which said something about a kernel but it disappeared so fast I couldn't read it properly. Then it tried to reboot but it froze so I turned it of manually with the power button left it for a few minutes and turned on. It has been running normally ever since apart from a faint internal clicking that I had not noticed prior to the blue screen. Please help and if you could keep it simple that would be good because I'm not that computer savvy, thanks

My System SpecsSystem Spec
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24 Aug 2011   #2

Windows 7 Ultimate 64bit SP1
 
 

Hi Beeblebrox welcome to SF

Please follow these steps in this order,

Backup now everything important in a second hard drive (a usb external maybe)

Then,

Clean your hard disk
Disk Cleanup - Open and Use

Check your hard disk
Disk Check
In step 4. ""You will now see this window. (See screenshot below)""
Select also the Scan for and attempt recovery of bad sectors then run the test.
My System SpecsSystem Spec
24 Aug 2011   #3

Windows 7 home premium 64 bit
 
 

What exactly will this do? sorry, just wanted to know what i'm doing exactly.
My System SpecsSystem Spec
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24 Aug 2011   #4

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by Beeblebrox View Post
What exactly will this do? sorry, just wanted to know what i'm doing exactly.
""I'm not that computer savvy""

Ok,no problem in simple words...

Clicking sound it may be a dying hard disk.
Thats why i advice to backup everything important first then run these tests.

Backup
is: to safe\copy\paste in a safe place like usb external drive everything important,because if the hard disk die you may lose everything.

The first Disk Cleanup - Open and Use
is just cleaning the hard disk from (not necessary files) and free some space, dont alert it will not delete anything from your personal files.

The second Disk Check is to check the hard disk for (problems) and try to "repair it" if possible.

----------------------------------------------------------------------------------------
The above are just the first steps.
My System SpecsSystem Spec
24 Aug 2011   #5

Windows 7 home premium 64 bit
 
 

Okay, I've done that, Is there anything else I should do?
My System SpecsSystem Spec
25 Aug 2011   #6

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by Beeblebrox View Post
Okay, I've done that, Is there anything else I should do?
(Turn off completely the sound speakers (mute) and post if you still hear the clicking sound.

Clean the cpu cooler fan with air spray and post if you still hear the clicking sound.

Did you had any errors during the scan?

Read carefully this Check Disk (chkdsk) - Read Event Viewer Log

Copy (view the screenshot) and paste the scan results in word and upload it here.
My System SpecsSystem Spec
25 Aug 2011   #7

Windows 7 home premium 64 bit
 
 

still faint clicking/chirping sounds when muted, I don't have any air spray so can't try that at the moment, no errors came up as far as i know, when i try to follow the check disk steps I get to step 4 but then after right clicking applications the find button is grey and doesn't have an effect.
My System SpecsSystem Spec
25 Aug 2011   #8

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by Beeblebrox View Post
still faint clicking/chirping sounds when muted, I don't have any air spray so can't try that at the moment, no errors came up as far as i know, when i try to follow the check disk steps I get to step 4 but then after right clicking applications the find button is grey and doesn't have an effect.
Then click left click mouse first

Did you backup everything?
My System SpecsSystem Spec
25 Aug 2011   #9

Windows 7 home premium 64 bit
 
 

yep backed everything up and here's the chkdsk attached
My System SpecsSystem Spec
25 Aug 2011   #10

Windows 7 Ultimate 64bit SP1
 
 

No,is not this,this is an old error report 02/12/2010

We want the check disk report.

Find and upload the new one 25/08/2011 or
26/08/2011

Read all this very carefully! Check Disk (chkdsk) - Read Event Viewer Log

If you followed these steps Disk Check then you must have a new Wininit
25/08/2011 or 26/08/2011 in Event Viewer.
-----------------
The steps are,

Start and finish the Disk-Check

(Select\Check also the Scan for and attempt recovery of bad sectors box) then run the
Disk-Check
When you done with the Disk-Check,

Run the Event-Viewer and there find the most recent Wininit and upload it here.
My System SpecsSystem Spec
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