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Windows 7: BSOD when i play


25 Aug 2011   #1

Windows 7 Home Premium 64 bit
 
 
BSOD when i play

Hi everybody!

I have a very annoying problem with my computer.
Spec:

Windows 7 Home Premium 64bit
Gigabyte GA-PA65-UD3-B3
Intel Core i3-2100 3.10 Ghz 1155 Box
Kingston 4096MB HYPERX XMP BLU DDR3 1600MHZ
Samsung 500GB F3 7200RPM 16MB SATA2 HD502HJ
Corsair Builder Series CX430W

We bought this config 2 months ago.


The problem is:
Sometimes when i play Dragon Age Origins i have a BSOD. At first it happaned only occasionally, but now every time when i play this game. I turn off almost all graphic settings, only the resolution (1440x900) and the texture is high...

But when I play team Fortress or anything else the BSOD is never come...

I attached the zip file.

Thanks

My System SpecsSystem Spec
.

25 Aug 2011   #2

Windows 7 Ultimate 64bit SP1
 
 

Hi welcome to SF

Please follow these steps in this order,

Uninstall Emsisoft Anti-Malware.

Uninstall\install\Update your eset smart security with the latest version
ESET Smart Security :: Internet Security :: Internet Firewall, Antivirus, Antispam

Download and install driver sweeper Phyxion.net - Driver Sweeper

Download the most recent software\driver for your ati AMD Graphics Drivers & Software

Uninstall ati software\driver,restart in safe mode,run driver sweeper,choose ati and clean any ati remaining fragments,restart in normal mode.

Install the new ati software\driver,restart.

Update DirectX. http://www.microsoft.com/download/en/details.aspx?id=35
--------------------------------------------------
If you want to replace your eset,

Then,uninstall and clean eset from your system using the http://download.eset.com/special/ESETUninstaller.exe

Download and install mse http://www.microsoft.com/en-us/secur...s/default.aspx

Enable windows firewall.
--------------------------
Finish with the above steps and post back with any results.
My System SpecsSystem Spec
26 Aug 2011   #3

Windows 7 Home Premium 64 bit
 
 

panais: Thanks for your help. I've done all the steps in the given order: Removed the Anti Maleware, reinstalled ESET, used driver sweeper - it didn't show any ATI, just AMD drivers, I've cleaned them all, then updated the drivers, also checked DirectX, it's up to date. After that, I've played about 2,5 hours no BSOD so far (a day before it happened three times during the same amount of playing), so the solution works so far.
The only problem I've experienced is that my PC doesn't connect to the network automatically after startup (the led on the network card is lighting, but I can't even see the router in the network connections window). I need to experiment with it some more, but it seems that it doesn't connect to the network until some sort of user activity (last time connection only happened when starting msconfig, about ten minutes after startup). How could I check what can cause it? Device manager reported, that network card driver is up to date.
And windows still not recognizes ESET as antivirus - I'm unsure whether it's relevant or not.
My System SpecsSystem Spec
.


26 Aug 2011   #4

Windows 7 Ultimate 64bit SP1
 
 

No more bsod good

For the other issue,

In device manager roll back the driver,check if that solved the problem.

If not,

In device manager uninstall the driver,restart,let windows to automatically install the driver,check again if that solved the problem.

If not,

Disable esetss firewall check again if that solved the problem.

Finish with the above steps and post back with results.
My System SpecsSystem Spec
29 Aug 2011   #5

Windows 7 Home Premium 64 bit
 
 

Hello panais.

Thank you very much for your help! I’ve done the steps you’ve recommended. It solved the network problem, but the BSOD problem came back...

On Friday I played about 1 hours and had 3 BSODs....
I sweeped and reinstalled ATI dirvers again, I didn't play any more that day.

Saturday afternoon I played again. On that day I played 4-5 hours, and no BSOD.
But yesterday the situation got worse than ever.... I played Dragon age in the morning for 3 hours (no BSOD), then shut down the computer. In the evening I played Team Fortress, and BSOD came twice in less than an hour. After the windows reboot (haven’t done a clean reboot after the crash – my bad…), I’ve clicked on a link in GTalk and BSOD came again.

After that I searched for some kind of graphic card tester, and I found Furmark. BSOD came after 17 minutes of running.
This morning I ran it again (right after system startup) with network card disabled, network cable plugged out and every other application closed ( even ESET Smart Security) - it ran without BSOD for 30 minutes.
I downloaded driveragent, it says four of my drivers are wrong (i attached the result), but the windows says everything is okay.

I run BSOD Dump&System File Collection and System Health Report again and attached it.
My System SpecsSystem Spec
29 Aug 2011   #6

Windows 7 Ultimate 64bit SP1
 
 

Furmak Video Card - Stress Test with Furmark

You said you had bsod during the above stress test? This may be a faulty hardware,gpu?
High temperatures?

In this order,

Update your Wacom Mouse software\driver,the driver is old from 2007.
Drivers | Wacom Americas

Shutdown the pc for 1 hour,start the pc,enter bios,check system and cpu temperatures,in windows check gpu temperatures,post all temps here.

Try to play for 1 hour,restart,enter bios,check system and cpu temperatures,in windows check gpu temperatures,and again post all temps here.


Run RAM - Test with Memtest86+
Leave it to run overnight if needed.
--------------------------------------
You can use spessy to check temperatures and more
Download Speccy 1.12.265 - FileHippo.com
My System SpecsSystem Spec
29 Aug 2011   #7

Windows 7 Home Premium 64 bit
 
 

Hi panais,

Last afternoon I was looking around in this forum and found a thread in which a guy having a similar problem reported that his problems got solved when he removed GIGABYTE software EasyTune and Smart6, so I've also removed them, to see whether it works or not.
In the evening I've updated wacom driver, then rebooted, checked Temperatures, they were:

System Temperature: 30 °C
CPU: 36 °C
Video card: 34°C

After that I've played for an hour without any problems. The temperatures after that were:

System Temperature: 47 °C
CPU: 46 °C
Video card: 50°C

After that I ran Furmark with the settings recommended by the tutorial. For the first time it ended up in system-level freeze (but no BSOD) after 8 minutes (mouse cursor appeared suddenly, no artifacts, the animation just stopped), GPU temp was 73 °C at the time of freeze. After that I did a clean reboot, disabled network card, ran Furmark again. It has been running for 33 minutes without artifacts, BSOD or freeze, temperature was stable 67 °C.
After that I ran a BurinInTest, results are attached (no significant errors - only on paralel and serial ports).
During night I ran a Memtest for 7 hours. I forgot to switch on logging, but it said there were 0 errors.
So I didn't have any BSOD last night
My System SpecsSystem Spec
31 Aug 2011   #8

Windows 7 Home Premium 64 bit
 
 

Hi panais,

BSOD happened again while playing Dragon Age after about half an hour playing (yesterday I've played more than two hours without errors). I've attached a debuglog. Any ideas?
My System SpecsSystem Spec
01 Sep 2011   #9

Windows 7 Home Premium 64 bit
 
 

Update on the last post:

After that, I tried to play Team Fortress, game caused system-level freeze after about 15 minutes. No BSOD, but only resetting my system helped.

Now it seems pretty apparent for me that the problem is GPU-related, as it only occures when I run games. (unless my PSU is the one that can't handle the heavy load, but I doubt that it would cause BSOD-s as its specification says that it has tons of safety functions against over-voltage, undervoltage, and such) And it doesn't seem to be related to temperature as my GPU doesn't overheat.

Would be good to know whether the hardware is faulty or it's software related. The fact, that Team Fortress ran like a charm until recent software and driver changes I did to solve the BSOD problem, suggests that it's software/driver related, but I'm running out of ideas on how to validate that. Maybe I should try installing older drivers to test whether they are more stable? I'm unsure 'cause as I see HD6670 cards have been released only this year...

EDIT

As I see I haven't mentioned: I had a weird BSOD the other day: I switched my computer on (after a clean shutdown), left it alone for a while and when I came back, it said that the last shutdown of the system was unexpected. Apparently it ran into BSOD just after startup while I haven't even touched it. Minidump said that the Ethron USB driver caused the crash. I've checked it, its version is 1.0.0.95, windows can't find any newer version.
My System SpecsSystem Spec
01 Sep 2011   #10

Windows 7 Ultimate 64bit SP1
 
 

The debug log blames the gpu.

Please run again these steps and upload the bsod folder

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
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 BSOD when i play




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