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Windows 7: Problem event name: BlueScreen


25 Aug 2011   #1

ms windows 7 ultimate 32bit sp1
 
 
Problem event name: BlueScreen

Not sure whats wrong but its happened twice so far. I have an acer netbook with Windows 7 ultimate. Today, I closed my netbook, and put it away. Tonight I came back and opened it up and it acted as if i shut it down. Saying it wasnt shut down properly. When I sign in and it loads onto the desktop, a popup appears and says windows wasnt shut down properly and gives me this information:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a0
BCP1: 00000009
BCP2: C000009C
BCP3: 00000001
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\082511-24928-01.dmp
C:\Users\lunchbox\AppData\Local\Temp\WER-61417-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Has anyone ever had this happen to them? When I click "check for solutions" itll check, then the popup disappears and thats the end of it. Its happened twice so far. Aside from that, the netbook doesnt seem to have any problems after that. I did notice a week or two ago that I had a blue screen pop up when i started windows, and said something about "if this is the first time youve seen this screen restart your computer" Didnt quite pay attention to it because I restarted it and didnt see it again that i know of.

My System SpecsSystem Spec
.

25 Aug 2011   #2

MS Windows 7 Ultimate SP1 64-bit
 
 

agadida,

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

======================================
==========================================
Fluff out your system spes.

UPDATE YOUR SEVENFORUMS SYSTEM SPECS


User CP (3rd item in the top menu bar) |
in left-hand column, under Your Profile, Edit System Spec |


Use Speccy - System Information - Free Download
and/or SIW to gather info for filling in the blanks.
You can also use the System Spec tool from this fine tutorial:
Use System Info to see your System Specs

Do me a favor. Please add the word laptop or desktop to the “system manufacturer” block.

Provide full windows version info, such as provided by Speccy:
MS Windows 7 Ultimate 64-bit SP1

Use the “Other Info” block for Optical Reader, Mouse, touchpad, wifi adapter, speakers, monitor

Scroll down and click on the SAVE CHANGES button.
My System SpecsSystem Spec
26 Aug 2011   #3

ms windows 7 ultimate 32bit sp1
 
 

My bad, wasnt to sure if it was a bsod problem specifically. Updated my specs. Doing the bsod specifics now..
My System SpecsSystem Spec
.


26 Aug 2011   #4

ms windows 7 ultimate 32bit sp1
 
 

Heres the stuff.
My System SpecsSystem Spec
26 Aug 2011   #5

MS Windows 7 Ultimate SP1 64-bit
 
 

go to an elevated command prompt and run:
POWERCFG -H OFF

What anti-virus software do you have installed?

What firewall software do you have installed?

In fact, let's do this so I can better determine the source of your problem:

LIST OF STARTUP AND INSTALLED PROGRAMS USING CCLEANER


STARTUP PROGRAMS
CCleaner | Tools icon | Startup button | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the startup.txt file generated by CCleaner.

INSTALLED PROGRAMS
CCleaner | Tools icon | Uninstall button | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the install.txt file generated by CCleaner.

===================================
=====================================

There is a link to CCleaner in my sig.
My System SpecsSystem Spec
26 Aug 2011   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

If the term elevated command prompt is foreign, then:
Elevated Command Prompt
My System SpecsSystem Spec
26 Aug 2011   #7

ms windows 7 ultimate 32bit sp1
 
 

I typed the command and it didnt say anything, Should it have? Heres the files.
My System SpecsSystem Spec
26 Aug 2011   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

You are correct. There is no response when you issue the command. One way of knowing if the command worked is to do a restart and see if you have a hiberfil.sys file in your root of your system drive.


Will take a look at the .txt files after a cup of coffee and get back to you.
My System SpecsSystem Spec
26 Aug 2011   #9

MS Windows 7 Ultimate SP1 64-bit
 
 

agadida,

You are your own worst enemy.

You have much junk on there which should simply be uninstalled.

For the immediate action:

| MSCONFIG | ENTER | STARTUP tab |

UNCHECK ALL except for :
Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
MSC "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey

RESTART
your computer.

Now you haven't deleted any programs by doing that. That has simply told Win 7 not to run the programs at start up time.


After all that then,
CONTROL PANEL | Programs and Features |
Uninstall
MyWinLocker Egis Technology Inc. 11/5/2009 47.9 MB 3.1.76.0
VirtualCloneDrive Elaborate Bytes
VLC media player 1.1.10 VideoLAN 1.1.10
µTorrent 3.0.0
DVDStyler v1.8.4.2 7/16/2011
EasyBCD 2.1 NeoSmart Technologies 2.1
eSobi v2 esobi Inc. 11/5/2009 2.0.4.000274


And I will be adding to that list.

After you have a stable system, then only by first creating a system restore point, reinstalling one and only one of them and seeing if problems develop can we go about reinstalling.

Some of those programs I have used myself. I have also removed them.
My System SpecsSystem Spec
26 Aug 2011   #10

ms windows 7 ultimate 32bit sp1
 
 

Just got home from work and starting to uninstall them now. I appreciate the help so far, youve been awesome.

Everything that you wanted uninstalled is done.
My System SpecsSystem Spec
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