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Windows 7: Computer restarts at random times, bsods


26 Aug 2011   #1

Windows 7 Ultimate x64
 
 
Computer restarts at random times, bsods

I have this problem for some months, that i get random BSODs/computer restarts
First of all, a problem i have for some months: When i use mozila firefox browser, the computer crashes after a few minutes
And when i start BFBC2, it instantly reboots

But lately, it is happening more often, the computer restarts randomly when browsing in chrome, or playing in games (such as garrysmod and fallout new vegas)

And i'm not sure that it is a BSOD, because i only have two minidumps that are pretty old

I don't know if this is a software or hardware problem, because i tried installing drivers and it didn't help, and some months ago i reformatted windows and it didn't help either

The GPU Temperature is about 60*C after the computer restarts which is normal
And the CPU Temperature is about 59*C too

I'm planning on upgrading the hardware, probably the GPU
but i don't know if it is the problem, or is it the processor/psu/ram/motherboard/etc..

Included perfmon and bsod dump/system report file, but i'm not sure if the problems i have are BSODs since i don't get the actual blue screen and i only have two old minidumps
The computer just randomly restarts

My System SpecsSystem Spec
.

26 Aug 2011   #2

Windows 7 64b Ultimate
 
 

Temps seem ok...

You also have some problems with Windows Update
Quote:
Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
For help or reset see: Windows Update - Reset
Furthermore... you might want to free some space on D:

Dumps are old...but the Aug 3rd one points to problems with your graphics drivers.
Please renew: ati driver

Make SURE you delete old first.
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Driver Sweeper

Driver Sweeper is a fast tool to remove driver leftovers from your system. It's very important to remove your drivers on a proper way, because driver leftovers can cause problems like stability and startup problems. You can use it if you want to update/remove drivers from your system.

How to use ?

There are two methods to use Driver Sweeper.
Both methods achieve the same results. This method is always able to clean all files.

This method will delete remaining files upon reboot (if deleting failed). You can clean your drivers this way:

- Use the official uninstaller(s) of the driver(s) you want to uninstall.
- Reboot your PC in Safe Mode.
- Run Driver Sweeper and select what to clean.
- Analyse lists all the entries possible to remove, cleaning removes the entries selected.
- More drivers can be selected for the same cleaning process.

What can it be used for ?
The current supported drivers are NVIDIA (Display and Chipset), ATI (Display), Creative (Sound) Realtek (Sound), Ageia (PhysX) and Microsoft (Mouse).

Phyxion.net - Driver Sweeper
When it is removed then download and install the fresh copy, from the manufacturers' site if possible.
My System SpecsSystem Spec
26 Aug 2011   #3

Windows 7 Ultimate x64
 
 

Fixed the windows update problem, freed some space in D:
I deleted ATI drivers like you said and reinstsalled, but it did not help, i keep getting computer restarts.
My System SpecsSystem Spec
.


27 Aug 2011   #4

Windows 7 64b Ultimate
 
 

Ok, then lets have a look at power. Could you please go through your Powerplan, incl Advanced settings? Turn off all powersaving? Also, in DEvices, go through ALL devices and turn off powersaving or powerdown options. Examples are NIC and USB here.
My System SpecsSystem Spec
27 Aug 2011   #5

Windows 7 Ultimate x64
 
 

Turned all powersaving in power options advanced settings, and disabled powersaving in device manager
Computer still keeps restarting
My System SpecsSystem Spec
27 Aug 2011   #6

Windows 7 64b Ultimate
 
 

Does it restart if you let it idle in Safe Mode? Safe Mode - Windows 7 Forums
My System SpecsSystem Spec
27 Aug 2011   #7

Windows 7 Ultimate x64
 
 

I don't think it ever restarts when idling, but i will check that
My System SpecsSystem Spec
27 Aug 2011   #8

Windows 7 Ultimate x64
 
 

Ok, i was idling some minutes in safe mode in firefox, then switched to safe mode with networking and surfed the web in firefox with no problem, and idled in firefox for about 10-20 minutes
When i restarted to normal mode and got into firefox, the computer restarted within 2 mins, and tried it again and it restarted again
My System SpecsSystem Spec
27 Aug 2011   #9

Windows 7 64b Ultimate
 
 

And no dumps? In that case... there is dome driver or setting causingthis. Let's find the driver by using Driver Verifier:
Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
27 Aug 2011   #10

Windows 7 Ultimate x64
 
 

Well, i enabled the driver verifier, and got the computer to crash and nothing happens
How do i get the results from verifier?
Or is it even working? because i'm not sure that what im getting is blue screens, since it doesn't show the blue screen iteself, the computer simply restarts, it says on the screen "Entering Power Saver Mode" and restarts
My System SpecsSystem Spec
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 Computer restarts at random times, bsods




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