BSOD when installing Logitech WebCam, W7 64 bit

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  1. Posts : 6
    Windows 7 Home Premium 64 bit
       #1

    BSOD when installing Logitech WebCam, W7 64 bit


    I had to reinstall Windows 7 after crashed probably due to AVG running alongside Norton (I've dumped AVG now). I've had BSODs twice since while installing my Logitech Webcam HD Pro HD C910. Reading the .dmp, it's ntoskrnl.exe that is mentioned. I'm attaching the relevant zip file. I've got a ASUSTeK Computer INC. P8P67 LE Rev X.0X and am running 64 bit W7 with all recent updates except for some .net updates.
    My Windows 7 installation was a full retail install. Apologies if I've messed up with the attachment.
    Thanks
    Doug
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    DougWeller said:
    I had to reinstall Windows 7 after crashed probably due to AVG running alongside Norton (I've dumped AVG now). I've had BSODs twice since while installing my Logitech Webcam HD Pro HD C910. Reading the .dmp, it's ntoskrnl.exe that is mentioned. I'm attaching the relevant zip file. I've got a ASUSTeK Computer INC. P8P67 LE Rev X.0X and am running 64 bit W7 with all recent updates except for some .net updates.
    My Windows 7 installation was a full retail install. Apologies if I've messed up with the attachment.
    Thanks
    Doug
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    Under the Advanced tab, click on the Startup and Recovery Settings... button.
    Ensure that Automatically restart is unchecked.
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    OK your way out.
    Reboot if changes have been made.
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Adding attachment


    This should work. Previous file was a .zipx, sorry.
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    DougWeller said:
    This should work. Previous file was a .zipx, sorry.

    Nope.

    You uploaded the actual application instead of the data it collected. Sorry
      My Computer


  5. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    Ouch, sorry. Doing too many things at once. I hope this is what's required.
    Thanks for your patience.
    Doug
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    DougWeller said:
    Ouch, sorry. Doing too many things at once. I hope this is what's required.
    Thanks for your patience.
    Doug
    Doug no problem

    these were Related to lvbflt64.sys USB Video Class Filter Driver from Logitech Inc. I would remove it to test and if it is essential I would re-install it with the newest available.
      My Computer


  7. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    Thanks That was added/created April 1st according to my system, and looking at Lvbflt64.sys | what is Lvbflt64.sys file? it may be the latest version.
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    DougWeller said:
    Thanks That was added/created April 1st according to my system, and looking at Lvbflt64.sys | what is Lvbflt64.sys file? it may be the latest version.

    Your current version is probably the latest. Let us know if you are still getting BSOD"s and upload them if you are.
      My Computer


  9. Posts : 6
    Windows 7 Home Premium 64 bit
    Thread Starter
       #9

    The two BSODs were hard to recover from and I've no confidence I can install the software for the webcam without crashing my system yet again. Why would it be different a third time?
    Thanks.
    Doug
      My Computer


  10. Posts : 28,845
    Win 8 Release candidate 8400
       #10

    DougWeller said:
    The two BSODs were hard to recover from and I've no confidence I can install the software for the webcam without crashing my system yet again. Why would it be different a third time?
    Thanks.
    Doug
    Doug it probably wont matter. If that is the newest version it may just not be win 7 compatible.

    Did this always happen or just start?
      My Computer


 
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