BSOD Dell 5010 & Sudden Shut down..please Help!!


  1. saadleo
    Posts : 2
    Windows 7 Ultimate x64
       New #1

    BSOD Dell 5010 & Sudden Shut down..please Help!!


    Hello Everyone,


    I have Dell N5010 with following Specs;
    Core i7 (740QM)
    4 Gb Ram
    1 Gb Ati Radeon graphic card
    500Gb Hdd
    It came with a Preloaded Windows 7 Home Edition, but i Have upgraded it to Windows 7 Ultimate x64

    The laptop is 7 months old and i had a fresh install of windows a month ago.

    The Windows is Full Retail : (Windows 7 Ultimatex64)

    The problem is that whenever i try to run a heavy programme, or update my windows, a blue screen pops up saying MEMORY DUMP and then the machiene shuts down.. I really dont know whats happening with my laptop.

    I have zipped the entire WINDOWS_NT6_BSOD_jcgriff2 folder & PERFMON HTML file.

    Regards

    Saadleo
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  3. MvdB
    Posts : 1,808
    Windows 7 64b Ultimate
       New #2

    Hello Saadleo, welcome to SF!

    I suspect a memory error. Could be drivers but faulty RAM stick(s) is a possibility too.

    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

    Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.

    RAM - Test with Memtest86+


    Just in case... also check your Devices, specifically USB ports. Some device issues there in one of the dumps.
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  4. saadleo
    Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Thanks MvdB.. i'll give it a go
      My Computer
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