New Computer Please help BSOD


  1. Posts : 4
    windows 7 64bit
       #1

    New Computer Please help BSOD


    Hello i just paid quite a bit for this computer the only time it seems to crash is when i am playing games unlike alot of other posts i have seen where it does it during surfing the web.

    - 64 bit edition - the original installed OS on the system 64 bit -
    an OEM or full retail version?
    - OEM version -
    What is the age of system (hardware) 1 week
    -
    What is the age of OS installation
    (have you re-installed the OS?)
    Has not been reinstalled about a week.
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    The cause is a display timeout caused by GPU which crashed your Nvidia driver, this could indicate a faulty Graphic card or bad RAM

    Please update your Nvidia driver
    NVIDIA DRIVERS 280.26 WHQL

    Test your GPU https://www.sevenforums.com/tutorials...test-occt.html
    Test your RAM RAM - Test with Memtest86+

    Should any error(s) appear during the above test then the respective hardware should be replaced
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800d4f8010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800f89df10, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+801f10
    fffff880`0f89df10 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`0618bb88 fffff880`04b39000 : 00000000`00000116 fffffa80`0d4f8010 fffff880`0f89df10 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`0618bb90 fffff880`04b0c867 : fffff880`0f89df10 fffffa80`0c787000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`0618bbd0 fffff880`04b38e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0d4f8010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`0618bc80 fffff880`04a37ec1 : fffffa80`09c29670 00000000`00000080 00000000`00000000 fffffa80`0c77a010 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`0618bd00 fffff800`03167fee : 00000000`fffffc32 fffffa80`0c79e060 fffffa80`0973a040 fffffa80`0c79e060 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`0618bd40 fffff800`02ebe5e6 : fffff880`03331180 fffffa80`0c79e060 fffff880`0333c1c0 fffff880`0121e384 : nt!PspSystemThreadStartup+0x5a
    fffff880`0618bd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+801f10
    fffff880`0f89df10 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  nvlddmkm+801f10
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 4
    windows 7 64bit
    Thread Starter
       #3

    Thanks for the speedy respone driver has been updated and memcheck went through without any errors. I know will be testing the graphics card.
      My Computer


  4. Posts : 4
    windows 7 64bit
    Thread Starter
       #4

    Hi yowan i made it 19 minutes into the video stress test before my gpu made it to 81 degrees. Would you say this is an overheating problem..
      My Computer


  5. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #5

    It is normal for the GPU to heat up during the test
      My Computer


  6. Posts : 4
    windows 7 64bit
    Thread Starter
       #6

    I understand that but the program recommends shutting off if it hits 80 degrees as soon as it hit 81 i turned it off. Is there a certain temperature i should shut it off at and try to run it all the way through.(I tried to run it at 1920x1080 for an hour made it about 20 minutes with gpu fan running at max.) An additional note yesterday when i ran the gpu : cct it started on a red screen with the temperatures on the top left that was when it made it to 81 degrees. Today when i try to run the same test with the same settings its just a blank screen with the temperatures on the top left and the temperature doesn't go up at all.
    Last edited by Stefen; 28 Aug 2011 at 15:18.
      My Computer


  7. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #7

    You should check your GPU cooling, it should not reach anything above 80C
      My Computer


 

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