Windows 7: New Computer Please help BSOD

Stefen · 27 Aug 2011

Hello i just paid quite a bit for this computer the only time it seems to crash is when i am playing games unlike alot of other posts i have seen where it does it during surfing the web.

- 64 bit edition - the original installed OS on the system 64 bit -
an OEM or full retail version?- OEM version -
What is the age of system (hardware) 1 week -
What is the age of OS installation (have you re-installed the OS?)
Has not been reinstalled about a week.

**yowanvista** · 27 Aug 2011

The cause is a display timeout caused by GPU which crashed your Nvidia driver, this could indicate a faulty Graphic card or bad RAM

Please update your Nvidia driver
NVIDIA DRIVERS 280.26 WHQL

Test your GPU http://www.sevenforums.com/tutorials...test-occt.html
Test your RAM RAM - Test with Memtest86+

Should any error(s) appear during the above test then the respective hardware should be replaced

Code:

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800d4f8010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f89df10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+801f10
fffff880`0f89df10 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0618bb88 fffff880`04b39000 : 00000000`00000116 fffffa80`0d4f8010 fffff880`0f89df10 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`0618bb90 fffff880`04b0c867 : fffff880`0f89df10 fffffa80`0c787000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0618bbd0 fffff880`04b38e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0d4f8010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`0618bc80 fffff880`04a37ec1 : fffffa80`09c29670 00000000`00000080 00000000`00000000 fffffa80`0c77a010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0618bd00 fffff800`03167fee : 00000000`fffffc32 fffffa80`0c79e060 fffffa80`0973a040 fffffa80`0c79e060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0618bd40 fffff800`02ebe5e6 : fffff880`03331180 fffffa80`0c79e060 fffff880`0333c1c0 fffff880`0121e384 : nt!PspSystemThreadStartup+0x5a
fffff880`0618bd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+801f10
fffff880`0f89df10 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+801f10

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

Stefen · 27 Aug 2011

Thanks for the speedy respone driver has been updated and memcheck went through without any errors. I know will be testing the graphics card.

Stefen · 27 Aug 2011

Hi yowan i made it 19 minutes into the video stress test before my gpu made it to 81 degrees. Would you say this is an overheating problem..

**yowanvista** · 28 Aug 2011

It is normal for the GPU to heat up during the test

Stefen · 28 Aug 2011

I understand that but the program recommends shutting off if it hits 80 degrees as soon as it hit 81 i turned it off. Is there a certain temperature i should shut it off at and try to run it all the way through.(I tried to run it at 1920x1080 for an hour made it about 20 minutes with gpu fan running at max.) An additional note yesterday when i ran the gpu : cct it started on a red screen with the temperatures on the top left that was when it made it to 81 degrees. Today when i try to run the same test with the same settings its just a blank screen with the temperatures on the top left and the temperature doesn't go up at all.

**yowanvista** · 29 Aug 2011

You should check your GPU cooling, it should not reach anything above 80C

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