Windows 7: BSOD HELP! No idea what to do!

MvdB · 04 Sep 2011

Quote:

Please upload the rest of JCGriff stuf anew... that will help us check/crossreference.

Can't help well without it...

caget1 · 06 Sep 2011

here it is all new and ready to be looked at

Quote: Originally Posted by MvdB

Quote:

Please upload the rest of JCGriff stuf anew... that will help us check/crossreference.

Can't help well without it...

MvdB · 07 Sep 2011

Could you have a look in the dir specified in the quote.. you should have a dumpfile there but it was not in your upload..:

HTML Code:

Event[597]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2011-09-04T14:50:53.000
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DERICK
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000c9 (0x0000023e, 0x8d0ee26c, 0x9b9c4f68, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090411-28688-01.

This was a Non fatal error instigated by Driver Verifier that we need to look into...

There should be a second one of this date: Date: 2011-09-04T11:48:00.000

caget1 · 07 Sep 2011

Okay il get on that right now

Quote: Originally Posted by MvdB

Could you have a look in the dir specified in the quote.. you should have a dumpfile there but it was not in your upload..:

HTML Code:

Event[597]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2011-09-04T14:50:53.000
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DERICK
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000c9 (0x0000023e, 0x8d0ee26c, 0x9b9c4f68, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090411-28688-01.

This was a Non fatal error instigated by Driver Verifier that we need to look into...

There should be a second one of this date: Date: 2011-09-04T11:48:00.000

caget1 · 07 Sep 2011

i dont have it... look at my rar with DV on theres 2 in there thats the only place it could be, i have all my minidumps iv had uploaded on here.,

Quote: Originally Posted by caget1

Okay il get on that right now

Quote: Originally Posted by MvdB

Could you have a look in the dir specified in the quote.. you should have a dumpfile there but it was not in your upload..:

HTML Code:

Event[597]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2011-09-04T14:50:53.000
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DERICK
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000c9 (0x0000023e, 0x8d0ee26c, 0x9b9c4f68, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090411-28688-01.

This was a Non fatal error instigated by Driver Verifier that we need to look into...

There should be a second one of this date: Date: 2011-09-04T11:48:00.000

MvdB · 07 Sep 2011

Sorry, no dumps in there... I'll have to do some research on why that is.
Please post a snip of this dir, alphabetically ordered and show us the "m..." ?
C:\Windows\

caget1 · 07 Sep 2011

Is this what you ment?

Quote: Originally Posted by MvdB

Sorry, no dumps in there... I'll have to do some research on why that is.
Please post a snip of this dir, alphabetically ordered and show us the "m..." ?
C:\Windows\

MvdB · 08 Sep 2011

Yes, thanks. Very strange. Don't have much to go on this way.. the logs claim multiple bluescreens, more than you have sent and tose you did send were incomplete...
Lets address an issue in the logs (MpTelemetry), just to be sure it si not an update issue:

Quote:

1. Open Internet Explorer.
2. On the Tools menu, click Internet Options .

Note If the menu is not available in the Internet Explorer window, press the ALT key on the keyboard to display the menu.
3. On the Connections tab, click LAN Settings , and then click Advanced .
4. Delete any entries in the Exceptions section, and then click OK .
5. Close Internet Explorer.
6. Click Start

, and then type cmd in the Start Search box.
7. In the search results list, right-click Cmd.exe , and then click Run as Administrator .

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue .
8. Type the following commands. Press ENTER after each command.
• netsh winhttp reset proxy
• net stop wuauserv
• net start wuauserv
9. Try to install the updates again.

Method 2: Enable the "Automatically detect settings" option in Internet Explorer
To do this, follow these steps:
1. Open Internet Explorer.
2. On the Tools menu, click Internet Options .

Note If the Tools menu is unavailable in Internet Explorer, press the ALT key to display the menu.
3. On the Connections tab, click LAN Settings .
4. Click to select the Automatically detect settings check box, and then click OK .
5. Try to install updates again.

caget1 · 08 Sep 2011

Okay I will be right on that with the hour!

Quote: Originally Posted by MvdB

Yes, thanks. Very strange. Don't have much to go on this way.. the logs claim multiple bluescreens, more than you have sent and tose you did send were incomplete...
Lets address an issue in the logs (MpTelemetry), just to be sure it si not an update issue:

Quote:

1. Open Internet Explorer.
2. On the Tools menu, click Internet Options .

Note If the menu is not available in the Internet Explorer window, press the ALT key on the keyboard to display the menu.
3. On the Connections tab, click LAN Settings , and then click Advanced .
4. Delete any entries in the Exceptions section, and then click OK .
5. Close Internet Explorer.
6. Click Start

, and then type cmd in the Start Search box.
7. In the search results list, right-click Cmd.exe , and then click Run as Administrator .

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue .
8. Type the following commands. Press ENTER after each command.
• netsh winhttp reset proxy
• net stop wuauserv
• net start wuauserv
9. Try to install the updates again.

Method 2: Enable the "Automatically detect settings" option in Internet Explorer
To do this, follow these steps:
1. Open Internet Explorer.
2. On the Tools menu, click Internet Options .

Note If the Tools menu is unavailable in Internet Explorer, press the ALT key to display the menu.
3. On the Connections tab, click LAN Settings .
4. Click to select the Automatically detect settings check box, and then click OK .
5. Try to install updates again.

MvdB · 08 Sep 2011

ok let us know the results....

Windows 7: BSOD HELP! No idea what to do!

BSOD HELP! No idea what to do! problems?