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Windows 7: Multiple Random BSOD's

27 Aug 2011   #1
Rurik

Windows 7 home Premium x64
 
 
Multiple Random BSOD's

Hi guys, i tried to run perfmon and couldnt get a html report so i took some snips of the errors i could see, in the images attached. Also attached is the zip folder requested.

I have been having random bluescreens for the last 5 or 6 months, mostly system service errors i believe. I am running windows 7 home premium 64 bit, original OS came pre installed. The computer is about a year and a half old and in that time I have probably reinstalled windows 2 or 3 times.

I am running an acer aspire 5738z if that helps. Other specs are in my system specs.

Any help that could be given would be appreciated.

Rurik


My System SpecsSystem Spec
.
28 Aug 2011   #2
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

BlueSoleil is a good company but your software from them is out-of-date.

Update your BlueSoleil sofware.

You just might find that you no longer need their bluetooth software with Win 7.

You can try 100% uninstall of BlueSoleil. Reboot your computer.
My System SpecsSystem Spec
28 Aug 2011   #3
Rurik

Windows 7 home Premium x64
 
 

BlueSoliel is needed for an external bluetooth adapter i had to get because my computer came with no bluetooth in it, but i will update it
My System SpecsSystem Spec
.

28 Aug 2011   #4
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

I have used Blue Soleil before and was well-pleased.

With the latest Win 7 software from them you should fair better.

Let us know the results. If after the update, you crash again then send us a fresh dump.
My System SpecsSystem Spec
28 Aug 2011   #5
Rurik

Windows 7 home Premium x64
 
 

I just updated to bluesoleil 8, lets hope

However, I just grabbed BlueScreenViewer from your sig, and it tells me the cause of most if not all my bluescreens has been ntoskrnl.exe. If that helps at all, let me know

Rurik
My System SpecsSystem Spec
28 Aug 2011   #6
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

The problem is that ntoskrnl is a "generic" blue screen cause. The viewer can in some instances be helpful but many, many times the generic answer is given.

The actual bug check code is sometimes useful.

Bug Check Codes (Windows Driver Kit)

http://msdn.microsoft.com/en-us/library/ff547224(VS.85).aspx

www.carrona.org
My System SpecsSystem Spec
28 Aug 2011   #7
Rurik

Windows 7 home Premium x64
 
 

Ok thanks, I will check it out and get back to you

Of my 10 or so BSOD's captured, about 6 of those are System Exception errors, the other errors each only occurred once. Unfortunately the microsoft solutions just look like the general stuff that wont do much so I will paste the codes and parameters below.

072111-30404-01.dmp 21/07/2011 9:30:04 AM BAD_POOL_HEADER 0x00000019

00000000`00000020 fffffa80`06a382c0 fffffa80`06a38390 00000000`040d000c

072411-15132-01.dmp 24/07/2011 4:26:40 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a

00000000`00000001 00000000`00000002 00000000`00000001 fffff800`02ecc412

072011-18673-01.dmp 20/07/2011 10:16:24 AM REFERENCE_BY_POINTER 0x00000018

00000000`00000000 fffffa80`03ee91b8 00000000`00000002 ffffffff`ffffffff

082211-23478-01.dmp 22/08/2011 9:03:16 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b

00000000`c0000046 fffff800`02ebf590 fffff880`07b42090 00000000`00000000

The system service exception has the same first parameter but differing second and third parameters
My System SpecsSystem Spec
28 Aug 2011   #8
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

If you get another blue screen after updating the Bluie Soleil software, the post a new "jcgriff file".
My System SpecsSystem Spec
11 Nov 2011   #9
Rurik

Windows 7 home Premium x64
 
 
A new bluescreen

Its managed quite a few months without a bluescreen now, but today it bluescreened again for the first time. It may have just been overheating, but I thought I would put it up here and see if you guys can find anything actually wrong.

Regards,

Rurik
My System SpecsSystem Spec
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