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Windows 7: Freeze + Crash

29 Aug 2011   #1

Win 7 Ultimate, x64-bit
 
 
Freeze + Crash

Guys...I'm now experiencing a serious problem. My computer is freezing and he crashes...I don't get.... I looked into my Event Viewer and I saw huge problems as always. But more often, I see there a problem about "Atapi" service... And I think it has to do something with my hard-drive.

IT SAYS:

Log Name: System
Source: atapi
Date: 29.8.2011 11:40:54
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Nemanja-PC
Description:
The driver detected a controller error on \Device\Ide\IdePort3.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="atapi" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-29T09:40:54.035156200Z" />
<EventRecordID>126397</EventRecordID>
<Channel>System</Channel>
<Computer>Nemanja-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Ide\IdePort3</Data>
<Binary>0000100001000000000000000B0004C004000000850100C000000000000000000000000000000000010000000100 00000000000005100000</Binary>
</EventData>
</Event>


and I EXPECT SOME HELP PLS... AND PLUS... my computer does not generate .dmp (Dump) Files... Even if I have a "complete" or " small" dump generation

My System SpecsSystem Spec
.

29 Aug 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Hyperion 1 View Post
Guys...I'm now experiencing a serious problem. My computer is freezing and he crashes...I don't get.... I looked into my Event Viewer and I saw huge problems as always. But more often, I see there a problem about "Atapi" service... And I think it has to do something with my hard-drive.

IT SAYS:

Log Name: System
Source: atapi
Date: 29.8.2011 11:40:54
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Nemanja-PC
Description:
The driver detected a controller error on \Device\Ide\IdePort3.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="atapi" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-29T09:40:54.035156200Z" />
<EventRecordID>126397</EventRecordID>
<Channel>System</Channel>
<Computer>Nemanja-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Ide\IdePort3</Data>
<Binary>0000100001000000000000000B0004C004000000850100C000000000000000000000000000000000010000000100 00000000000005100000</Binary>
</EventData>
</Event>


and I EXPECT SOME HELP PLS... AND PLUS... my computer does not generate .dmp (Dump) Files... Even if I have a "complete" or " small" dump generation
Event ID 11 is a HD controller error. First step is to run chkdsk and if you dont have your data backed up now would be a good time

A- CHKDSK /R /F:

Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.

Do this for each hard drive on your system.

When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

Then reboot and let the test run.

It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

See "CHKDSK LogFile" below in order to check the results of the test.


B- Elevated Command Prompt:


Go to Start and type in "cmd.exe" (without the quotes)

At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"


C-CHKDSK LogFile:


Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter

Expand the Windows logs heading, then select the Application log file entry.

Double click on the Source column header.

Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP).

Copy/paste the results into your next post.
My System SpecsSystem Spec
30 Aug 2011   #3

Win 7 Ultimate, x64-bit
 
 

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 30.8.2011 13:02:42
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Nemanja-PC
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is VIPER.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
203264 file records processed.

File verification completed.
627 large file records processed.

0 bad file records processed.

2 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
246934 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
203264 file SDs/SIDs processed.

Cleaning up 922 unused index entries from index $SII of file 0x9.
Cleaning up 922 unused index entries from index $SDH of file 0x9.
Cleaning up 922 unused security descriptors.
Security descriptor verification completed.
21836 data files processed.

CHKDSK is verifying Usn Journal...
34339160 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
203248 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
2340966 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

51199123 KB total disk space.
41463640 KB in 89006 files.
64552 KB in 21837 indexes.
0 KB in bad sectors.
307067 KB in use by the system.
65536 KB occupied by the log file.
9363864 KB available on disk.

4096 bytes in each allocation unit.
12799780 total allocation units on disk.
2340966 allocation units available on disk.

Internal Info:
00 1a 03 00 05 b1 01 00 df f3 02 00 00 00 00 00 ................
1d 48 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 .H..<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-30T11:02:42.000000000Z" />
<EventRecordID>58316</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Nemanja-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is VIPER.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
203264 file records processed.

File verification completed.
627 large file records processed.

0 bad file records processed.

2 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
246934 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
203264 file SDs/SIDs processed.

Cleaning up 922 unused index entries from index $SII of file 0x9.
Cleaning up 922 unused index entries from index $SDH of file 0x9.
Cleaning up 922 unused security descriptors.
Security descriptor verification completed.
21836 data files processed.

CHKDSK is verifying Usn Journal...
34339160 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
203248 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
2340966 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

51199123 KB total disk space.
41463640 KB in 89006 files.
64552 KB in 21837 indexes.
0 KB in bad sectors.
307067 KB in use by the system.
65536 KB occupied by the log file.
9363864 KB available on disk.

4096 bytes in each allocation unit.
12799780 total allocation units on disk.
2340966 allocation units available on disk.

Internal Info:
00 1a 03 00 05 b1 01 00 df f3 02 00 00 00 00 00 ................
1d 48 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 .H..&lt;...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>



These are some results that I've acquired...hope to help me. And tell me more why my win is stucks when I insert my disc and try to copy... (on half way he freezes)
My System SpecsSystem Spec
.


31 Aug 2011   #4

Win 8 Release candidate 8400
 
 

Without DMP files it is extremely hard to diagnose.

Did you run the CHKDSK with the "/F", and "/R" switches?

I see it verifying but not repairing.
My System SpecsSystem Spec
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 Freeze + Crash




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