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Windows 7: SYSTEM_SERVICE_EXCEPTION and other BSOD's


29 Aug 2011   #1

Windows 7 Home Premium 64-Bit
 
 
SYSTEM_SERVICE_EXCEPTION and other BSOD's

Over the last few days and a few times a week or so ago I have been getting BSOD's when using my PC. I haven't been doing anything strenuous, just browsing the internet and moving files around, etc. Most of them don't have any error message at the top except one that said SYSTEM_SERVICE_EXCEPTION. I have uploaded the dump files

Attachment 172672
Attachment 172673
Attachment 172674
Attachment 172675

PLEASE HELP ME!!

edit: i have been reading through some threads with people with the same problem, and someone said it could be a heat issue. CPUID monitor tells me that my TMPIN2 is running at 128C whilst TMPIN1 and 2 are 35C and 44C. I don't know the TMPINs are, do they need replacing? is this the source of the problem?


My System SpecsSystem Spec
.

29 Aug 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by inaniloquent View Post
Over the last few days and a few times a week or so ago I have been getting BSOD's when using my PC. I haven't been doing anything strenuous, just browsing the internet and moving files around, etc. Most of them don't have any error message at the top except one that said SYSTEM_SERVICE_EXCEPTION. I have uploaded the dump files

Attachment 172672
Attachment 172673
Attachment 172674
Attachment 172675

PLEASE HELP ME!!

edit: i have been reading through some threads with people with the same problem, and someone said it could be a heat issue. CPUID monitor tells me that my TMPIN2 is running at 128C whilst TMPIN1 and 2 are 35C and 44C. I don't know the TMPINs are, do they need replacing? is this the source of the problem?

Several problems


1-ASACPI.SYS
(yours 2006)

The pre 2009 version of this driver is a known BSOD cause.

Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE

Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.SYS file is date stamped from 2009 or 2010 (NOT 2005).



2-SPTD.SYS


This is another large cause used by daemon tools and alcohol120

Remove any CD visualization programs such as Daemon Tools and Alcohol 120%.
They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller when you're done:DuplexSecure - Downloads

You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview


3-Kaspersky. The crashes were related to this. I would remove and replace it with Microsoft Security Essentials

http://support.kaspersky.com/downloa...vremover10.zip

Virus, Spyware & Malware Protection | Microsoft Security Essentials



Now if that temp is correct you should immediately take curative measures. I woud test with another app to verify the Temp 1.

If yours is a laptop carefully use compressed air to blow out the heat vent etc.

If it is a desktop remove from the power and look inside for dust clogs etc.


IF IT IS UNDER WARRANTY LET THE MFR HANDLE IT.
My System SpecsSystem Spec
29 Aug 2011   #3

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by inaniloquent View Post
Over the last few days and a few times a week or so ago I have been getting BSOD's when using my PC. I haven't been doing anything strenuous, just browsing the internet and moving files around, etc. Most of them don't have any error message at the top except one that said SYSTEM_SERVICE_EXCEPTION. I have uploaded the dump files

Attachment 172672
Attachment 172673
Attachment 172674
Attachment 172675

PLEASE HELP ME!!

edit: i have been reading through some threads with people with the same problem, and someone said it could be a heat issue. CPUID monitor tells me that my TMPIN2 is running at 128C whilst TMPIN1 and 2 are 35C and 44C. I don't know the TMPINs are, do they need replacing? is this the source of the problem?

Several problems


1-ASACPI.SYS
(yours 2006)

The pre 2009 version of this driver is a known BSOD cause.

Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE

Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.SYS file is date stamped from 2009 or 2010 (NOT 2005).



2-SPTD.SYS


This is another large cause used by daemon tools and alcohol120

Remove any CD visualization programs such as Daemon Tools and Alcohol 120%.
They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller when you're done:DuplexSecure - Downloads

You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview


3-Kaspersky. The crashes were related to this. I would remove and replace it with Microsoft Security Essentials

http://support.kaspersky.com/downloa...vremover10.zip

Virus, Spyware & Malware Protection | Microsoft Security Essentials



Now if that temp is correct you should immediately take curative measures. I woud test with another app to verify the Temp 1.

If yours is a laptop carefully use compressed air to blow out the heat vent etc.

If it is a desktop remove from the power and look inside for dust clogs etc.


IF IT IS UNDER WARRANTY LET THE MFR HANDLE IT.
Thanks so much for your help! i have updated the driver and uninstalled alcohol 52%. i will let you know if i get any more BSOD after this. i am not going to remove kaspersky, so... i will leave that.
i will test the temperature with another application when i get home, i have to go out now! thank you so much.
My System SpecsSystem Spec
.


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