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Windows 7: BSOD playing WoW - happens occasionally

29 Aug 2011   #1
Deception

Windows 7 Ultimate x64
 
 
BSOD playing WoW - happens occasionally

I read the BSOD Posting Instructions thread and zipped up the appropriate information/files so hopefully someone can help me out...


My System SpecsSystem Spec
.
29 Aug 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Deception View Post
I read the BSOD Posting Instructions thread and zipped up the appropriate information/files so hopefully someone can help me out...
Easy, your 2+ year old Kaspersky. I would remove and replace it with Microsoft Security Essentials

http://support.kaspersky.com/downloa...vremover10.zip

Virus, Spyware & Malware Protection | Microsoft Security Essentials
My System SpecsSystem Spec
29 Aug 2011   #3
Deception

Windows 7 Ultimate x64
 
 

I'm using Microsoft Security Essentials. Why is this not showing it? wtf..

Can someone tell me why this isn't updated? zigzag somehow knew I used Kaspersky yet I ran this test today and don't even have that installed anymore....
My System SpecsSystem Spec
.

30 Aug 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Deception View Post
I'm using Microsoft Security Essentials. Why is this not showing it? wtf..

Can someone tell me why this isn't updated? zigzag somehow knew I used Kaspersky yet I ran this test today and don't even have that installed anymore....

Your newest DMP has Kaspersky installed and loading. (see snip)
My System SpecsSystem Spec
30 Aug 2011   #5
Deception

Windows 7 Ultimate x64
 
 

So maybe I haven't had them as recent as I thought... hmmm.. maybe i've just been freezing up and haven't to power down by pressing the power button. Would any of the stuff I provided show those freeze ups and such? It happens a lot when i'm just sitting on Facebook and such.
My System SpecsSystem Spec
30 Aug 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Deception View Post
So maybe I haven't had them as recent as I thought... hmmm.. maybe i've just been freezing up and haven't to power down by pressing the power button. Would any of the stuff I provided show those freeze ups and such? It happens a lot when i'm just sitting on Facebook and such.
For freezing check event viewer

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) and look for the critical errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
My System SpecsSystem Spec
30 Aug 2011   #7
Deception

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
For freezing check event viewer

When you find them please note the event ID, and the source codes and tell us what they are.
Event ID 1002...

I'll just post screenshots of the details.
My System SpecsSystem Spec
30 Aug 2011   #8
Deception

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Deception View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
For freezing check event viewer

When you find them please note the event ID, and the source codes and tell us what they are.
Event ID 1002...

I'll just post screenshots of the details.

We are looking for critical errors that say app hang, or app crash. Critical errors have a red sign in the left hand column. That is a level 2 informational alert only.

Plus we need event ID 1022 AND source ???????
I posted it in the screenshot... It has everything you just listed.

In case you can't see it...

Source: Application Hang
Event ID: 1022
My System SpecsSystem Spec
30 Aug 2011   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Deception View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
For freezing check event viewer

When you find them please note the event ID, and the source codes and tell us what they are.
Event ID 1002...

I'll just post screenshots of the details.
My apologies. You are correct. Event ID 1002 is often related to .NET framework.

Can you run a system file check and report the results?

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.
My System SpecsSystem Spec
30 Aug 2011   #10
Deception

Windows 7 Ultimate x64
 
 

Here are the results..
My System SpecsSystem Spec
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 BSOD playing WoW - happens occasionally




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