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Windows 7: Random BSODs 0x00000009F

29 Aug 2011   #1
mayonayo

Windows 7 Ultimate x64
 
 
Random BSODs 0x00000009F

Hi there,
Having random BSODs, Sometimes the DRIVER_POWER_STATE_FAILURE and sometimes the BUGCODE_USB_DRIVER.

Windows 7 Ultimate x64, Retail. Pretty new hardward (about 3 month) fresh install.
Problem started appearing in the last 3 weeks, can't recall what was changed.
Zip from instructions included.
Thanks in advance!
M.N.


My System SpecsSystem Spec
.

30 Aug 2011   #2
MvdB

Windows 7 64b Ultimate
 
 

Hello Mayonayo, welcome to SF!

You have some problems with installing the right device(drivers):
HTML Code:
SM Bus Controller    PCI\VEN_8086&DEV_1C22&SUBSYS_844D1043&REV_05\3&11583659&0&FB    The drivers for this device are not installed.
USB Composite Device    USB\VID_1058&PID_1102\57442D574341535534363531343936    47
PCI Simple Communications Controller    PCI\VEN_8086&DEV_1C3A&SUBSYS_844D1043&REV_04\3&11583659&0&B0    The drivers for this device are not installed.
The SM bus and PCI need to be updated from your mobo manufacturer site.


You also have some problems with Windows Update
Quote:
Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
For help or reset see: Windows Update - Reset
My System SpecsSystem Spec
30 Aug 2011   #3
mayonayo

Windows 7 Ultimate x64
 
 

thanks for the quick reply!
I don't know how I missed the missing drivers, just updated them.
Windows Update wise I've checked and I'm fully up to date.
Will see if the missing chipset drivers were really the cause and will report back in a few days.
Thanks again!
My System SpecsSystem Spec
.


01 Sep 2011   #4
mayonayo

Windows 7 Ultimate x64
 
 

Sadly the problem didn't go away... attached is the new zip.
any help will be appreciated... thanks!
My System SpecsSystem Spec
01 Sep 2011   #5
mayonayo

Windows 7 Ultimate x64
 
 

attached again. sorry!
My System SpecsSystem Spec
01 Sep 2011   #6
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Before I get to looking at the new dump:

It is possible for windows update to not notify of you new updates because your window update needs to be reset.

First, go to the link given by MvdB regarding update reset.

Then carry out this procedure. Please read and reread and skip no steps.

UPDATING YOUR WIN 7


ASSURE THAT YOU RECEIVE ALL UPDATES


WIN | type WINDOWS UPDATE | ENTER |
Change settings (left-hand column) |
checkmark all four of the boxes | OK
button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.


INSTALL CRITICAL UPDATES

Check for Updates (left-hand column)
Install
ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.


DO NOT TRUST the “Windows is up to date” in center of dialog. until you see that TWICE IN A ROW!


INSTALL IMPORTANT UPDATES

Use the “critical update” procedure until all important updates are installed.

INSTALL OPTIONAL UPDATES

Use the “critical update” procedure until all optional updates are installed.

Under Optional updates you will be presented with a list of about 34 language updates.
You can hide those updates so that aren't continually notified of those updates. When you click on 34 optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click on Hide Updates,
d) OK button.
UPDATE GOLDEN RULES
Install ALL, yes, ALL updates.
This is Win 7 and not Vista or XP (eXPired).

UPDATE IS HUNG –TAKING FOREVER

Hung is very doubtful unless you interrupted updates.

CTRL + SHIFT + ESC key combo will pop-up the Task Manager.
Lo and behold, Windows Update is still running!

You hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once.


My System SpecsSystem Spec
01 Sep 2011   #7
mayonayo

Windows 7 Ultimate x64
 
 

hey- I'm fully updated with ALL updated installed...
My System SpecsSystem Spec
02 Sep 2011   #8
MvdB

Windows 7 64b Ultimate
 
 

You still have problems with USB devices, both according to logs as well as your last dump:

HTML Code:
CDC Serial    USB\VID_04E8&PID_685E&MI_01\8&25C3F84&0&0001    The drivers for this device are not installed.
SAMSUNG_Android    USB\VID_04E8&PID_685E&MI_03\8&25C3F84&0&0003    The drivers for this device are not installed.

--------------------------------

SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbhub

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

Followup: MachineOwner
In your Devices screen, disable all USB devices except for mouse/keyboard.
Try, if possible, to connect mouse and keyboard to the same USB hub (a USB 2.0 one) and disconnect/disable the other hubs.
Also, disconnect the Samsung.

You also seem to have iPAD/iPhone connections made (or tried). Delete that software please. The corresponding driver usbaapl64.sys was unclear in the dump.


Test.
My System SpecsSystem Spec
02 Sep 2011   #9
mayonayo

Windows 7 Ultimate x64
 
 

OK, I disconnected everything. What do you mean delete the iPhone software? Remove iTunes?
My System SpecsSystem Spec
03 Sep 2011   #10
MvdB

Windows 7 64b Ultimate
 
 

Quote   Quote: Originally Posted by mayonayo View Post
OK, I disconnected everything. What do you mean delete the iPhone software? Remove iTunes?

If that is the only Apple thing you ever installed, as a test, yes. That driver was not loaded correctly. Doesn't have to be a real problem but you need to run stable first...
My System SpecsSystem Spec
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