Windows 7: BSOD - ntkrnlpa.exe - error 0x0000007f

KYTNZ · 30 Aug 2011

About 3 weeks ago, I started getting BSOD's alot, I tried re-installing windows 7, that didn't fix the problem.

BSOD usually comes when I am playing league of legends or even just browsing web, or not even at the computer.

I attached the dump files below.

- hp pavilion dv6700 laptop
- x86 (32-bit)
- upgraded from vista to Windows 7 professional 6 months ago
- What is the age of system (hardware)? system is 3 years old
- Have had Windows 7 pro installed for 2 weeks

zigzag3143 · 30 Aug 2011

Quote: Originally Posted by KYTNZ

About 3 weeks ago, I started getting BSOD's alot, I tried re-installing windows 7, that didn't fix the problem.

BSOD usually comes when I am playing league of legends or even just browsing web, or not even at the computer.

I attached the dump files below.

- hp pavilion dv6700 laptop
- x86 (32-bit)
- upgraded from vista to Windows 7 professional 6 months ago
- What is the age of system (hardware)? system is 3 years old
- Have had Windows 7 pro installed for 2 weeks

That Bugcheck on 32 bit is usually because of zone alarm. If so remove it. If not you have several old drivers all of which need up dating.

STOP 0x7F (UNEXPECTED_KERNEL_MODE_TRAP)

Old drivers

Code:

rixdptsk.sys    11/14/2006 9:35:19 PM        0x92aa9000    0x92afa000    0x00051000    0x455a6ed7                        
HpqRemHid.sys    7/11/2007 11:30:21 AM        0x92afa000    0x92afbc00    0x00001c00    0x4694f78d                        
smserial.sys    9/26/2008 4:23:38 AM        0x90c7c000    0x90d90000    0x00114000    0x48dc9c0a                        
Rt86win7.sys    2/26/2009 5:04:22 AM        0x92a3f000    0x92a64000    0x00025000    0x49a65b16                        
netw5v32.sys    3/26/2009 12:10:37 PM    netw5v32.sys+83101    0x9262c000    0x92a3f000    0x00413000    0x49cba8fd

How To Find Drivers:

Quote:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

There are multiple causes for your crashes lets start with these two tests

1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+

2-Driver verifier

Quote:

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Driver Verifier - Enable and Disable

KYTNZ · 30 Aug 2011

I have replaced those drivers with updated versions, and ran the Driver verifier. The results from Driver Verifier are attached

zigzag3143 · 30 Aug 2011

Quote: Originally Posted by KYTNZ

I have replaced those drivers with updated versions, and ran the Driver verifier. The results from Driver Verifier are attached

Driver verified and related to HIDCLASS.SYS. I would run the update readiness tool and update to SP-1. That should replace the HIDCLASS.SYS with a newer version

* Download > Install > Run the System Update Readiness Tool

Ensure you install the correct 64 or 32bit option for your system)

Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)

ISC Diary | Windows 7 / 2008 R2 Service Pack 1 Problems

links courtesy jmh

ALSO

Old drivers needing updating

Code:

rixdptsk.sys    11/14/2006 9:35:19 PM        0x914b2000    0x91503000    0x00051000    0x455a6ed7                        
HpqRemHid.sys    7/11/2007 11:30:21 AM        0x91503000    0x91504c00    0x00001c00    0x4694f78d                        
Rt86win7.sys    2/26/2009 5:04:22 AM        0x91448000    0x9146d000    0x00025000    0x49a65b16                        
netw5v32.sys    3/26/2009 12:10:37 PM        0x91035000    0x91448000    0x00413000    0x49cba8fd

How To Find Drivers:

Quote:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

KYTNZ · 31 Aug 2011

Thanks so much for your support! My laptop hasn't seemed to BSOD since installing the new drivers/Readiness Tool.

Thanks again!
Ryan

KYTNZ · 31 Aug 2011

I just got another BSOD, something about USBPORT.SYS, any ideas?

I'm starting to think the ram is buggered.

Minidump is attached.

Cheers,
KYTNZ

zigzag3143 · 31 Aug 2011

Quote: Originally Posted by KYTNZ

I just got another BSOD, something about USBPORT.SYS, any ideas?

I'm starting to think the ram is buggered.

Minidump is attached.

Cheers,
KYTNZ

You are correct. Blamed on USBPORT.SYS. I would run a system file check, update the drivers listed below, and read here. USB Driver - General Fix for Problems

System file check
Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Drivers needing updating

Code:

rixdptsk.sys    11/1/2005 5:07:59 AM        0x8e36c000    0x8e3b7700    0x0004b700    0x4367306f                        
smserial.sys    6/23/2006 6:20:33 AM        0x94c39000    0x94d2fb80    0x000f6b80    0x449bc071                        
HpqKbFiltr.sys    6/18/2007 6:12:03 PM        0x8fc07000    0x8fc0b180    0x00004180    0x46770333                        
HpqRemHid.sys    7/11/2007 11:30:21 AM        0x8fffc000    0x8fffdc00    0x00001c00    0x4694f78d                        
Rtlh86.sys    1/25/2008 4:46:39 AM        0x8ff99000    0x8ffb7000    0x0001e000    0x4799a1ef                        
netw5v32.sys    8/29/2008 2:48:42 AM        0x8fc11000    0x8ff99000    0x00388000    0x48b79bca

How To Find Drivers:

Quote:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Windows 7: BSOD - ntkrnlpa.exe - error 0x0000007f

BSOD - ntkrnlpa.exe - error 0x0000007f problems?