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Windows 7: BSOD when closing H2O program

30 Aug 2011   #1

Windows 7 Home Premium 32bit
 
 
BSOD when closing H2O program

Greetings,

Here I am with a nasty problem. I had a good spell of 2 years or so without any problems, but alas time has come when I managed to crash my system once more.

Things you will be wondering about;

1- What exactly is the problem?
Well the problem is that whenever I start my computer, it takes 10 times more to start Windows 7 and when it starts, I constantly get Blue Death Screen message which headlines; IRQL NOT EQUAL OR LESS.

2- What did you change to cause such a problem?
Now these are all just speculations for I cannot be sure what caused the problem. My computer was working fine only an hour ago but there is more to it; About 20 hours ago I received a message from Windows 7 stating that it located a virus of sort. So I told the program to delete it, afterwards it asked me to restart but I've been busy with something so I didn't.

About an hour ago or so it said the same thing, only this time there were two virus type of things. (Btw I'm not sure if it's a virus per sa but more like backdoor, I can't recall the names) Anyhow I told it to erase them and then I again didn't restart, instead I installed a new game. When the game was installed I was like, fine then time to restart the pc.

Ta da! Blue screen, IRQL NOT LESS OR EQUAL. I kept the pc on just to see if this was a constant problem, as it turns out, it was indeed a constant problem. I cannot manage to run windows at all.

3- Are you able to start Windows 7 on safe prompt?
Yes I am. Actually right now I'm using Windows 7 safe prompt with networking to post this message.

4-Are you aware that if you are able to start Windows 7 on safe prompt, the problem might be one of those programs that start up on normal mode?

I've read about that on one of the forum posts, so I went into msconfig to check my startup programs. I removed all of them except for Microsoft Corporation's. Still I got the blue screen with the same error.

5-Well then looks like we'll have to take a look at your mini dump thingies.
Sure thing, I'm uploading them here on attachments.

...
....
Turns out that I cannot upload .dmp files as attachments, instead I've selected all the relevant .dmp files and zipped them into minidump.rar, you can access it from my attachments.

6- What more can I tell you?
I consider myself to have some set of knowledge with computers, so when my computer crashes, I try to fix it myself first. As such I did a little googling with the recent problem and I changed my startup files to see if that'd solve the problem but as I stated above, it didn't.

I'm clueless as though what could be the issue here, which is why I'm here. I'll be online the entire day until I get to fix this issue, I hope to god it is not a malware issue because the computer repair service takes two weeks to fix my pc

∑ OS - Vista/ Windows 7 ? Win 7 Home Premium
∑ x86 (32-bit) or x64 ? 32-bit
∑ What was original installed OS on system? This one: Win 7 Home Premium 32 bit
∑ Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? It is an OEM version.
∑ Age of system (hardware) 1.5 years I think
∑ Age of OS installation - have you re-installed the OS? It wasn't reinstalled
∑ CPU - Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz 2.67GHz
∑ Video Card - ATI Radeon HD 4600 Series
∑ MotherBoard - FOXCONN G41MXE series
∑ Power Supply - brand & wattage | Can't quite open my computer or the guarantee will be removed.
Installed Memory (RAM): 4.00 GB (3,25 GB usable <-- I know, I got cheated with 32bit system)

So something odd just occured. I was going through miscalleneous steps, and used the driver verifier thing, except I didn't create a system recovery. I restarted my computer and bam! Blue screen popped up before Windows could start, from then on whenever I rebooted it told me to choose a startup disc etc instead of starting Windows. You can imagine how worries I was, I put my Windows 7 disc.

Ran a memory test and it all came good. Then I went to system recovery option, thinking I had one... Turns out I didn't have one, so I was like shiit I'm damned, all my files are gone. Last resort I used Windows startup recovery and then rebooted. Well windows started normally and fast enough...

However when I close a program that is acting as a device(H2O), Windows goes back to that blue screen.

I managed to take a peek at what caused the latest BSOD crash it was cledx.sys

PS: This was originally a post on another forum but seeing how I couldn't get any assistance, I figured I could give this place a try. The minidump files are on the attachment.

My System SpecsSystem Spec
.

30 Aug 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by siradril View Post
Greetings,

Here I am with a nasty problem. I had a good spell of 2 years or so without any problems, but alas time has come when I managed to crash my system once more.

Things you will be wondering about;

1- What exactly is the problem?
Well the problem is that whenever I start my computer, it takes 10 times more to start Windows 7 and when it starts, I constantly get Blue Death Screen message which headlines; IRQL NOT EQUAL OR LESS.

2- What did you change to cause such a problem?
Now these are all just speculations for I cannot be sure what caused the problem. My computer was working fine only an hour ago but there is more to it; About 20 hours ago I received a message from Windows 7 stating that it located a virus of sort. So I told the program to delete it, afterwards it asked me to restart but I've been busy with something so I didn't.

About an hour ago or so it said the same thing, only this time there were two virus type of things. (Btw I'm not sure if it's a virus per sa but more like backdoor, I can't recall the names) Anyhow I told it to erase them and then I again didn't restart, instead I installed a new game. When the game was installed I was like, fine then time to restart the pc.

Ta da! Blue screen, IRQL NOT LESS OR EQUAL. I kept the pc on just to see if this was a constant problem, as it turns out, it was indeed a constant problem. I cannot manage to run windows at all.

3- Are you able to start Windows 7 on safe prompt?
Yes I am. Actually right now I'm using Windows 7 safe prompt with networking to post this message.

4-Are you aware that if you are able to start Windows 7 on safe prompt, the problem might be one of those programs that start up on normal mode?

I've read about that on one of the forum posts, so I went into msconfig to check my startup programs. I removed all of them except for Microsoft Corporation's. Still I got the blue screen with the same error.

5-Well then looks like we'll have to take a look at your mini dump thingies.
Sure thing, I'm uploading them here on attachments.

...
....
Turns out that I cannot upload .dmp files as attachments, instead I've selected all the relevant .dmp files and zipped them into minidump.rar, you can access it from my attachments.

6- What more can I tell you?
I consider myself to have some set of knowledge with computers, so when my computer crashes, I try to fix it myself first. As such I did a little googling with the recent problem and I changed my startup files to see if that'd solve the problem but as I stated above, it didn't.

I'm clueless as though what could be the issue here, which is why I'm here. I'll be online the entire day until I get to fix this issue, I hope to god it is not a malware issue because the computer repair service takes two weeks to fix my pc

∑ OS - Vista/ Windows 7 ? Win 7 Home Premium
∑ x86 (32-bit) or x64 ? 32-bit
∑ What was original installed OS on system? This one: Win 7 Home Premium 32 bit
∑ Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? It is an OEM version.
∑ Age of system (hardware) 1.5 years I think
∑ Age of OS installation - have you re-installed the OS? It wasn't reinstalled
∑ CPU - Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz 2.67GHz
∑ Video Card - ATI Radeon HD 4600 Series
∑ MotherBoard - FOXCONN G41MXE series
∑ Power Supply - brand & wattage | Can't quite open my computer or the guarantee will be removed.
Installed Memory (RAM): 4.00 GB (3,25 GB usable <-- I know, I got cheated with 32bit system)

So something odd just occured. I was going through miscalleneous steps, and used the driver verifier thing, except I didn't create a system recovery. I restarted my computer and bam! Blue screen popped up before Windows could start, from then on whenever I rebooted it told me to choose a startup disc etc instead of starting Windows. You can imagine how worries I was, I put my Windows 7 disc.

Ran a memory test and it all came good. Then I went to system recovery option, thinking I had one... Turns out I didn't have one, so I was like shiit I'm damned, all my files are gone. Last resort I used Windows startup recovery and then rebooted. Well windows started normally and fast enough...

However when I close a program that is acting as a device(H2O), Windows goes back to that blue screen.

I managed to take a peek at what caused the latest BSOD crash it was cledx.sys

PS: This was originally a post on another forum but seeing how I couldn't get any assistance, I figured I could give this place a try. The minidump files are on the attachment.

Hi and welcome. Nice post

These were virtually all Related to SyncroSoft security products. Note: Located in \%Program Files%\SyncroSoft\Pos\H2O\

I would remove and replace it with Microsoft Security essentials.

Virus, Spyware & Malware Protection | Microsoft Security Essentials


ALSO remove sptd.sys

Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads http://duplexsecure.com/faq

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.
My System SpecsSystem Spec
03 Sep 2011   #3

Windows 7 Home Premium 32bit
 
 

I tried what you suggested but I believe either malware or software malfunctioning was at its peek for it took forever to start processes and alike. I will however stop using Daemon Tools like suggested, thanks for the assistance. If something comes up I'll be back here. (Hopefully that something will never come up.)
My System SpecsSystem Spec
.


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 BSOD when closing H2O program




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