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Windows 7: BSOD-Bad Pool Header 0x19 Multiple Dell Laptops

30 Aug 2011   #1

windows 7 professional 32bit
 
 
BSOD-Bad Pool Header 0x19 Multiple Dell Laptops

I have multiple new(2011) dell laptops 2 different models, all running windows 7. They work fine on the company network. But when the users take them home and get on VPN they get a BSOD Bad Pool Header 0x19 (0x20, 0xFFFFFFFFB98807E0, 0xFFFFFFFFB9880840, 0x80C0006). It seems to point to dne2000.sys file. If someone could tell me what is causing this exactly and how to fix it. I would appreciate it very much. I am stuck. I have attached the dump files for 2 laptops that are having the error. If there is anything else you need let me know. Thanks.


My System SpecsSystem Spec
.

30 Aug 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mkay160 View Post
I have multiple new(2011) dell laptops 2 different models, all running windows 7. They work fine on the company network. But when the users take them home and get on VPN they get a BSOD Bad Pool Header 0x19 (0x20, 0xFFFFFFFFB98807E0, 0xFFFFFFFFB9880840, 0x80C0006). It seems to point to dne2000.sys file. If someone could tell me what is causing this exactly and how to fix it. I would appreciate it very much. I am stuck. I have attached the dump files for 2 laptops that are having the error. If there is anything else you need let me know. Thanks.
Both machines are virtually identical in the problem. They Related to dne2000.sys Network Enhancer from Deterministic Networks.. It is over 3 years old and cant possibly work in win 7. I would update to a win 7 compliant version or remove it completely.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump1\082811-46020-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16841.x86fre.win7_gdr.110622-1503
Machine Name:
Kernel base = 0x82c4d000 PsLoadedModuleList = 0x82d95830
Debug session time: Sun Aug 28 16:27:29.331 2011 (GMT-4)
System Uptime: 0 days 0:02:24.907
Loading Kernel Symbols
...............................................................
................................................................
......................................................
Loading User Symbols
Loading unloaded module list
.....
1: kd> 
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 00000020, a pool block header size is corrupt.
Arg2: b98807e0, The pool entry we were looking for within the page.
Arg3: b9880840, The next pool entry.
Arg4: 080c0006, (reserved)

Debugging Details:
------------------

Unable to load image \SystemRoot\system32\DRIVERS\dne2000.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dne2000.sys
*** ERROR: Module load completed but symbols could not be loaded for dne2000.sys
*** WARNING: Unable to verify timestamp for rfproxy.sys
*** ERROR: Module load completed but symbols could not be loaded for rfproxy.sys
Unable to load image \SystemRoot\system32\DRIVERS\NETwNs32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs32.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs32.sys

BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from 82db5718
Unable to read MiSystemVaType memory at 82d95180
 b98807e0 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 8b437651 to 82d6c1b6

STACK_TEXT:  
8d3211d4 8b437651 b98807e8 00000000 8d3211f8 nt!ExFreePoolWithTag+0x1b1
8d3211e4 825f0a6d b98807e8 00000054 00000000 ndis!NdisFreeMemory+0x16
WARNING: Stack unwind information not available. Following frames may be wrong.
8d3211f8 825ee138 b9880800 b5fe05e8 8561336c dne2000+0x15a6d
8d321238 825ee398 b5fe05e8 8ad3e2c8 00000002 dne2000+0x13138
8d32127c b57943ed b5fe05e8 8561336c 00000002 dne2000+0x13398
8d3212c0 b57898b1 8561336c 00000002 00000000 rfproxy+0xf3ed
8d3212d8 b579110c 88487e10 856133c0 00000000 rfproxy+0x48b1
8d321308 825f2ab9 00000000 8ac81020 883358b0 rfproxy+0xc10c
8d321364 825f3a6a 856133c0 00000000 21230000 dne2000+0x17ab9
8d3213d8 825ed32b 856133c0 b5fe05e8 b8251220 dne2000+0x18a6a
8d321430 b5793dd1 b5fe05e8 8ac81020 b5fd7120 dne2000+0x1232b
8d321488 b5789b5e 8ac81020 883358b0 88487e10 rfproxy+0xedd1
8d3214b4 b5789f78 88487e10 00000001 88487e10 rfproxy+0x4b5e
8d3214c8 b5789fb7 00000001 21230002 8d321510 rfproxy+0x4f78
8d3214d8 b5791022 00000001 0000000e b5fe05e8 rfproxy+0x4fb7
8d321510 825e4421 00000000 885bd0e4 883358b0 rfproxy+0xc022
8d321558 8b4b5eb0 884c7210 885bd064 00000001 dne2000+0x9421
8d3215b4 8b492bb4 006b0868 8d3215d4 00000001 ndis!ethFilterDprIndicateReceivePacket+0x2af
8d321680 8b4815af 02321698 8883bdf0 8ac5f878 ndis!ndisIndicateXlatedPacketsToNdis5Protocols+0xba
8d3217fc 8b42cca5 883b20e0 8ac7f6a0 00000000 ndis!ndisMDispatchReceiveNetBufferLists+0xf1
8d321818 8b45ca87 883b20e0 8883bdf0 00000000 ndis!ndisMTopReceiveNetBufferLists+0x2d
8d321834 8b45ca21 8ac72920 8883bdf0 00000000 ndis!ndisFilterIndicateReceiveNetBufferLists+0x46
8d321850 8c5b9837 8ac72920 8883bdf0 00000000 ndis!NdisFIndicateReceiveNetBufferLists+0x2f
8d321878 8c5bd497 8ac72920 897fee50 897fee00 nwifi!Dot11IndicateRecvPackets+0x51
8d321898 8b45ca87 8ac74c08 8883bdf0 00000000 nwifi!Pt6Receive+0x1d3
8d3218b4 8b45ca21 883fd9c0 88877c20 00000000 ndis!ndisFilterIndicateReceiveNetBufferLists+0x46
8d3218d0 98abbc85 883fd9c0 88877c20 00000000 ndis!NdisFIndicateReceiveNetBufferLists+0x2f
8d3218fc 8b481a2e 897fe454 88877c20 00000000 vwififlt!FilterReceiveNetBufferLists+0xcf
8d321924 8b42cc1e 883b20e0 88877c20 00000000 ndis!ndisMIndicateReceiveNetBufferListsInternal+0x62
8d32194c 81e31016 883b20e0 88877c20 00000000 ndis!NdisMIndicateReceiveNetBufferLists+0x52
8d32197c 81fbc188 00000001 88877c20 887beea8 NETwNs32+0xd016
8d3219b4 81fc805a 886dac08 88877c20 8b4395c0 NETwNs32+0x198188
8d3219d8 81e35e01 00000001 8ad409b0 856e0f00 NETwNs32+0x1a405a
8d321a08 81e36ca1 8ad409b0 856e0ff8 8ad409b0 NETwNs32+0x11e01
8d321a20 81e33aa1 8ad409b0 856e0fd8 00000000 NETwNs32+0x12ca1
8d321a3c 81fbb758 886dac48 000000ea 00000000 NETwNs32+0xfaa1
8d321a60 81e6238f 886dac08 85755e98 8d321a94 NETwNs32+0x197758
8d321a70 81e93c50 88717e18 85755e98 8b4395c0 NETwNs32+0x3e38f
8d321a94 81e35e01 89dd3000 8815ed38 85755e98 NETwNs32+0x6fc50
8d321ac4 81e36ca1 8815ed38 85755ff8 8815ed38 NETwNs32+0x11e01
8d321adc 81e33aa1 8815ed38 85755fd8 8d321b38 NETwNs32+0x12ca1
8d321af8 81e62b6b 88717e58 00000088 00000000 NETwNs32+0xfaa1
8d321b1c 81e568a0 88717e18 8d321b38 88f974a0 NETwNs32+0x3eb6b
8d321b54 81e56bbe 88f974a0 88717c18 893c7100 NETwNs32+0x328a0
8d321bb8 81e57cb9 0000002e 88717c18 000000ff NETwNs32+0x32bbe
8d321bf4 81e5029c 00717a88 80000000 8d321c10 NETwNs32+0x33cb9
8d321c04 820b65d5 88717c18 8d321c50 8b481301 NETwNs32+0x2c29c
8d321c10 8b481301 886d9aa8 00000000 00000000 NETwNs32+0x2925d5
8d321c50 8b42c9f4 88725d3c 00725ba8 00000000 ndis!ndisMiniportDpc+0xda
8d321c78 82cb54f5 88725d3c 88725ba8 00000000 ndis!ndisInterruptDpc+0xaf
8d321cd4 82cb5358 8d305120 8d30a800 00000000 nt!KiExecuteAllDpcs+0xf9
8d321d20 82cb5178 00000000 0000000e 5ffdf7f9 nt!KiRetireDpcList+0xd5
8d321d24 00000000 0000000e 5ffdf7f9 ff7bffff nt!KiIdleLoop+0x38


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dne2000+15a6d
825f0a6d ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  dne2000+15a6d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dne2000

IMAGE_NAME:  dne2000.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4918d8e9

FAILURE_BUCKET_ID:  0x19_20_dne2000+15a6d

BUCKET_ID:  0x19_20_dne2000+15a6d

Followup: MachineOwner
---------
My System SpecsSystem Spec
30 Aug 2011   #3

windows 7 professional 32bit
 
 

Thanks zigzag. I am not sure if any updates are available but I am in contact with the people at deterministic networks in attempt to find a solution that fits.
My System SpecsSystem Spec
.


31 Aug 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mkay160 View Post
Thanks zigzag. I am not sure if any updates are available but I am in contact with the people at deterministic networks in attempt to find a solution that fits.

If no updates are available you may be able to use it under win 7 by re-installing the software in compatibility mode

(Right click the installer>properties>compatibility>chose OS)
My System SpecsSystem Spec
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 BSOD-Bad Pool Header 0x19 Multiple Dell Laptops




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