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Windows 7: BSOD with computer idle, programs open - USB driver?

30 Aug 2011   #1
PatrickGSR94

Windows 7 Professional x64
 
 
BSOD with computer idle, programs open - USB driver?

I left my office today for a meeting at 1:30 pm CDT, and had several programs open. When I returned around 4 pm I found a BSOD on both monitors, and my co-worker said it happened shortly after I left. I took a pic of it before rebooting the machine, which I have attached here along with the dump files and perfmon report. Says it's "bugcode_usb_driver". Does that mean I need to follow the steps and download this fix in this thread?

Machine is a Dell Studio XPS about 1 1/2 years old.
- Windows 7 x64 OEM. original installation
- SP1 installed thru Windows Update maybe 1 month ago
- no new USB devices have been installed in many months, probably not since the machine was new. Every now and then I plug in various different USB thumb drives but never have issues.

As I said the BSOD happened with no input happening. Computer was just sitting with various programs open. I suppose it could have happened when the Blank Screen screensaver was supposed to activate after 5 minutes, or when the monitors were supposed to shut off after 10 minutes. If the attached files give any indication of time of the dump, please note that the last input occurred about 13:30 CDT.


My System SpecsSystem Spec
.

30 Aug 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by PatrickGSR94 View Post
I left my office today for a meeting at 1:30 pm CDT, and had several programs open. When I returned around 4 pm I found a BSOD on both monitors, and my co-worker said it happened shortly after I left. I took a pic of it before rebooting the machine, which I have attached here along with the dump files and perfmon report. Says it's "bugcode_usb_driver". Does that mean I need to follow the steps and download this fix in this thread?

Machine is a Dell Studio XPS about 1 1/2 years old.
- Windows 7 x64 OEM. original installation
- SP1 installed thru Windows Update maybe 1 month ago
- no new USB devices have been installed in many months, probably not since the machine was new. Every now and then I plug in various different USB thumb drives but never have issues.

As I said the BSOD happened with no input happening. Computer was just sitting with various programs open. I suppose it could have happened when the Blank Screen screensaver was supposed to activate after 5 minutes, or when the monitors were supposed to shut off after 10 minutes. If the attached files give any indication of time of the dump, please note that the last input occurred about 13:30 CDT.
Virtually all of these were Related to usbehci.sys Microsoft USB 2.0 Enhanced Host Controller Miniport Driver.

I would run a system file check to verify (and repair) that file.


Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.
My System SpecsSystem Spec
31 Aug 2011   #3
PatrickGSR94

Windows 7 Professional x64
 
 

ran the scan, said it did not find any integrity violations.
My System SpecsSystem Spec
.


31 Aug 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by PatrickGSR94 View Post
ran the scan, said it did not find any integrity violations.
Good news for the file system. The generic USB fixes? SP-1?
My System SpecsSystem Spec
Reply

 BSOD with computer idle, programs open - USB driver?




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