How to be ready for the inevitable BSOD

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  1. Posts : 880
    Windows 7 Professional 64bit
       #1

    How to be ready for the inevitable BSOD


    I've got years of experience with PCs, but (fortunately? unfortunately?) very little with BSODs, and I was hit with one last night on one of my W7HP PCs. I paid little attention to the BSOD itself, believing the info I needed had been captured to HDD before the crash. On reboot, I have a single file in \minidump and a memory.dmp in \windows but both of these are several weeks old--not apparently created from last nights BSOD. Also, on reboot, I did not see any message "Windows has recovered from a serious problem".

    So my question is: what do I (or anybody) need to do to make sure they are prepared to respond to a BSOD? I already have in my System control panel failure settings:

    "Write an event to the system log" -- checked
    "Automatically restart" -- unchecked
    "Write debugging information" -- Kernel memory dump
    Dump file: %SystemRoot%\MEMORY.DMP
    Overwrite any existing file -- unchecked

    Is this right? Kernel dump vs. small dump? Is there any 3rd party utility I could be running to enhance the ability to tshoot a BSOD after?

    Sorry if this has been asked 1000 times--I only looked at the one sticky here by jc & Jonathan and saw only "after" advice and not "prep for" afaict. TIA!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    maxseven said:
    I've got years of experience with PCs, but (fortunately? unfortunately?) very little with BSODs, and I was hit with one last night on one of my W7HP PCs. I paid little attention to the BSOD itself, believing the info I needed had been captured to HDD before the crash. On reboot, I have a single file in \minidump and a memory.dmp in \windows but both of these are several weeks old--not apparently created from last nights BSOD. Also, on reboot, I did not see any message "Windows has recovered from a serious problem".

    So my question is: what do I (or anybody) need to do to make sure they are prepared to respond to a BSOD? I already have in my System control panel failure settings:

    "Write an event to the system log" -- checked
    "Automatically restart" -- unchecked
    "Write debugging information" -- Kernel memory dump
    Dump file: %SystemRoot%\MEMORY.DMP
    Overwrite any existing file -- unchecked

    Is this right? Kernel dump vs. small dump? Is there any 3rd party utility I could be running to enhance the ability to tshoot a BSOD after?

    Sorry if this has been asked 1000 times--I only looked at the one sticky here by jc & Jonathan and saw only "after" advice and not "prep for" afaict. TIA!
    If the name of the DMP file is memory.dmp it should not be located in the minidump folder but in C:\windows\memory.dmp

    It gets over written everytime the system crashes so there should only be one.
      My Computer


  3. Posts : 880
    Windows 7 Professional 64bit
    Thread Starter
       #3

    zigzag3143 said:
    If the name of the DMP file is memory.dmp it should not be located in the minidump folder but in C:\windows\memory.dmp

    It gets over written everytime the system crashes so there should only be one.
    Yes.
    maxseven said:
    On reboot, I have a single file in \minidump and a memory.dmp in \windows
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    maxseven said:
    zigzag3143 said:
    If the name of the DMP file is memory.dmp it should not be located in the minidump folder but in C:\windows\memory.dmp

    It gets over written everytime the system crashes so there should only be one.
    Yes.
    maxseven said:
    On reboot, I have a single file in \minidump and a memory.dmp in \windows
    Either will do for analysis. If you have more than one minidump we can use them.

    There is no "prep" for BSOD's because there are so many varied causes.
      My Computer


  5. Posts : 880
    Windows 7 Professional 64bit
    Thread Starter
       #5

    Thanks. In my surfing on this topic I have found a couple utilities of interest; BlueScreenView from Nirsoft and another called WhoCrashed which is nice looking though I dunno yet how useful. I've also changed my setting from Kernel Dump to Mini Dump mainly cuz I've seen a lot more discussion about using the minidump and none at all on Kernel.
      My Computer


  6. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #6

    maxseven,

    the .dmp file will have the info needed. Plus when you do post a dump, use the procedure given in Blue Screen of Death (BSOD) Posting Instructions

    That gathers a lots of other info which can be useful at determining the cause of your blue screen. Sometime you might want to take a look at the overwhelming amount of info there.

    Also be sure that the Windows Error Reporting Service is enabled. Some of the "bright" chaps who mess around with the services shoot themselves in the foot by disabling this service. Startup type should be Automatic.

    The Nirsoft Blue Screen Viewer will give some info but, generally, not enough.

    Good advice is to always create a restore point before any software or hardware changes.
    System Restore Point - Create
      My Computer


  7. Posts : 880
    Windows 7 Professional 64bit
    Thread Starter
       #7

    karlsnooks said:
    the procedure given in Blue Screen of Death (BSOD) Posting Instructions ... gathers a lots of other info which can be useful at determining the cause of your blue screen. Sometime you might want to take a look at the overwhelming amount of info there.
    Yes I did take a look already. Overwhelming indeed!

    Thanks for your help--it is appreciated.
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    maxseven said:
    Thanks. In my surfing on this topic I have found a couple utilities of interest; BlueScreenView from Nirsoft and another called WhoCrashed which is nice looking though I dunno yet how useful. I've also changed my setting from Kernel Dump to Mini Dump mainly cuz I've seen a lot more discussion about using the minidump and none at all on Kernel.
    Bluescreenview and who crashed are both decent tools for the average user. They do sometimes come to incorrect conclusions.
      My Computer


  9. Posts : 880
    Windows 7 Professional 64bit
    Thread Starter
       #9

    In my surfing I found that MS does have apparently a super-tool for BSOD analysis but you have to belong to a secret society and spend hundreds of $ or something to get it. Why it wouldn't be distributed more readily I can't imagine...

      My Computer


  10. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #10

    Pssst. Some of those members of that secret society work on this forum but don't tell anyone.
      My Computer


 
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