Windows 7: BSOD error NTFS.sys

Aslam · 01 Sep 2011

I have a new computer and I was having random BSOD but after changed my windows to 64 bits and changed the BIOS to SATA IDE(instead of AHCI), the BSOD is less frequent and gives only error, I need help to solve.

BSOD error:
NTFS.SYS

My specs are:

Windows 7 Ultimate x86 64 bits
First installed OS on the system
Full Retail
15 days of system age (Hardware)
In these 15 days I reformated and reinstalled 3 times
4 Gb Kingston Ram
Using i3 Video built-in
400W Real Power Supply
1 TB Samsung S1035 HD SATAIII
80 GB Samsung HD SATAI
MotherBoard INTEL DH61CR

I used Memtest32 for 7 hours, and no errors
Updated all drivers to latest versions
Exchanged Power Supply and Memory
Reformated 4 times

I will really apreciate help, it is my wife computer, and it was a gift she was waiting so long, and she needs it to work.

**yowanvista** · 01 Sep 2011

Seems like a Hard Disk issue, use Seatools to test the HDD
| Seagate

Run Disk Check

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff880079c5b88
Arg3: fffff880079c53f0
Arg4: fffff88001302d07

Debugging Details:
------------------


EXCEPTION_RECORD:  fffff880079c5b88 -- (.exr 0xfffff880079c5b88)
ExceptionAddress: fffff88001302d07 (Ntfs!NtfsFindPrefixHashEntry+0x00000000000001fe)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 000000000000c410
Attempt to read from address 000000000000c410

CONTEXT:  fffff880079c53f0 -- (.cxr 0xfffff880079c53f0)
rax=fffff8a00af8d000 rbx=000000000000c400 rcx=00000000000000b8
rdx=0000000000000002 rsi=fffff8a000219140 rdi=fffffa80047b7358
rip=fffff88001302d07 rsp=fffff880079c5dc0 rbp=0000000000000000
 r8=000000003366f85c  r9=0000000000000000 r10=000000000000000e
r11=fffff880079c5e08 r12=fffff880079c60d0 r13=fffff880079c6370
r14=000000000000005c r15=000000000000385c
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
Ntfs!NtfsFindPrefixHashEntry+0x1fe:
fffff880`01302d07 44394310        cmp     dword ptr [rbx+10h],r8d ds:002b:00000000`0000c410=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  OUTLOOK.EXE

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000000000000c410

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d060e0
 000000000000c410 

FOLLOWUP_IP: 
Ntfs!NtfsFindPrefixHashEntry+1fe
fffff880`01302d07 44394310        cmp     dword ptr [rbx+10h],r8d

FAULTING_IP: 
Ntfs!NtfsFindPrefixHashEntry+1fe
fffff880`01302d07 44394310        cmp     dword ptr [rbx+10h],r8d

BUGCHECK_STR:  0x24

LAST_CONTROL_TRANSFER:  from fffff88001303dc2 to fffff88001302d07

STACK_TEXT:  
fffff880`079c5dc0 fffff880`01303dc2 : fffffa80`042c7cd0 fffffa80`047b7358 fffff8a0`00219140 00000000`00000701 : Ntfs!NtfsFindPrefixHashEntry+0x1fe
fffff880`079c5ef0 fffff880`012fe36d : fffffa80`042c7cd0 fffffa80`0469b010 fffff880`079c60d0 fffff880`079c6118 : Ntfs!NtfsFindStartingNode+0x452
fffff880`079c5fc0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Ntfs!NtfsCommonCreate+0x3dd


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  Ntfs!NtfsFindPrefixHashEntry+1fe

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d79996d

STACK_COMMAND:  .cxr 0xfffff880079c53f0 ; kb

FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsFindPrefixHashEntry+1fe

BUCKET_ID:  X64_0x24_Ntfs!NtfsFindPrefixHashEntry+1fe

Followup: MachineOwner
---------

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