Need some direction: BSOD during wake

D

danafr

New member
Local time
2:14 PM
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9
I've seen quite a few posts on here about this issue. I am having the same and have since I built this computer. In fact, the night I built it, it had minimal drivers and no software installed. I put the computer to sleep and it crashed on wake.

Since then, I've installed all my software and have even changed graphics cards (GeForce 8800 GTS to GeForce GTX550 Ti). I've updated drivers each time a new one came out and none have fixed the problem. It sill crashes on wake without fail.

I assume there is a log file stored somewhere I could upload that may help you guys see what the problem is. Is that the first step here?

Any help on this issue would be appreciated.

Dana

EDIT: I found the instructions for uploading system dump information and have attached it to the thread.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Hello Danafr, welcome to SF!

the last dump points to disk hardware:
HTML: 
ERROR_CODE: (NTSTATUS) 0xc000000e - Er is een niet-bestaand apparaat opgegeven.

DISK_HARDWARE_ERROR: There was error with disk hardware
Your logs also show problems on a device:
HTML: 
Not Available    USB\VID_0928&PID_8000\5&20E42E60&0&2    The drivers for this device are not installed.

You also have some problems with Windows Update
Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
For help or reset see: http://www.sevenforums.com/tutorials/91738-windows-update-reset.html
Click to expand...


The dumps also show problems with Norton drivers.... This could be an issue but is not 100% clear.

As you have so many things going on... PLEASE do one thing at a time and test well... before doing the next thing, else you'll never know what the real problem was.


I would first de-install Norton and replace (as a test only) by AVAST! or MSE
Please see these links for uninstalling your AV:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
or here

Ultimate Collection of Uninstallers / Removal Tools for All Popular Anti-Virus Software - Tweaking with Vishal

Then reboot.
Sometimes these uninstallers do not remove all they should out of Registry:
Run CCleaner, both regular and registry.

Next install your preferred AV immediately.
Click to expand...

Next, after testing, check you HDD:
For a full diagnostic of your HD that goes beyond Chkdsk, see:
HD Diagnostic
Click to expand...

The USB device problem needs to be fixed asap. Not good to have a know Devices problem.

Please post back any (interim) results.
 

My Computer My Computer

At a glance

Windows 7 64b UltimateI7-2600 3.40GHz - testing various OC levels..2x 4Gb DDR3/1333GTX570 - testing OC levels
Computer Manufacturer/Model Number
custom build
OS
Windows 7 64b Ultimate
CPU
I7-2600 3.40GHz - testing various OC levels..
Motherboard
ASUS Sabretooth
Memory
2x 4Gb DDR3/1333
Graphics Card(s)
GTX570 - testing OC levels
Sound Card
motherboard 7.1 DIG.
Monitor(s) Displays
2x Ilyama 24" E2409HDS-B1 2ms/DVI
Screen Resolution
1920 x 1080
Hard Drives
120 GB Intel Elmcrest SSD
1 TB SATAII 7200RPM/32MB
External 2TB USB3
PSU
Corsair Pro HX850W
Cooling
Coolermaster Hyper V8
Keyboard
Logitech G110
Mouse
Logitech G700
Internet Speed
25Mb
Other Info
CPU: 7,7 RAM: 7,7 GTX: 7,9 GTX 3D : 7,9 SSD 7,6
Overall 7,6 ...... now to speed up the SSD... ;)

Also use a Dell XPS M1710 on Vista 32b
Asus LT on Vista 32
3 older machines still doing fine on Linux/ubuntu but not used much anymore...
Thanks for the help on this!

I'd like to post a few results as well as make a few points.

First, this computer would crash after sleep right after it was built. No antivirus software, or any other software was installed. I will still remove Norton to check, but I'm doubing that will be the issue.

The missing driver appears to be a USB video device driver. It states that it is not installed. I have no idea what this is so I'm thinking it's somehting I may have had plugged in at one point I no longer use. Also, I used the driver program you recommended. I let it scan and then I updated one of the drivers it said was out of date. After the update, I had it scan again and it still says it is out of date. I even updated with the exact version it said was the newest. I'm not sure how much I trust that program to give them 30 bucks for it.

I reset windows update per your instructions. I also installed two updates.

THe next thing to check is HDDs. I'm the most concerned about this situation. This computer has two SATA drives (Maxtor and Western Digital) and two SCSI drives (Seagate and Fujitsu). I am unable to find a suitable testing utility for the SCSI drives. Can you offer a suggestion on this?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Please give me exact specs of those drives? I'll then get back to you with testing links.
 

My Computer My Computer

At a glance

Windows 7 64b UltimateI7-2600 3.40GHz - testing various OC levels..2x 4Gb DDR3/1333GTX570 - testing OC levels
Computer Manufacturer/Model Number
custom build
OS
Windows 7 64b Ultimate
CPU
I7-2600 3.40GHz - testing various OC levels..
Motherboard
ASUS Sabretooth
Memory
2x 4Gb DDR3/1333
Graphics Card(s)
GTX570 - testing OC levels
Sound Card
motherboard 7.1 DIG.
Monitor(s) Displays
2x Ilyama 24" E2409HDS-B1 2ms/DVI
Screen Resolution
1920 x 1080
Hard Drives
120 GB Intel Elmcrest SSD
1 TB SATAII 7200RPM/32MB
External 2TB USB3
PSU
Corsair Pro HX850W
Cooling
Coolermaster Hyper V8
Keyboard
Logitech G110
Mouse
Logitech G700
Internet Speed
25Mb
Other Info
CPU: 7,7 RAM: 7,7 GTX: 7,9 GTX 3D : 7,9 SSD 7,6
Overall 7,6 ...... now to speed up the SSD... ;)

Also use a Dell XPS M1710 on Vista 32b
Asus LT on Vista 32
3 older machines still doing fine on Linux/ubuntu but not used much anymore...

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
FYI, I ran the correct tests on the two SATA drives and both "passed" according to the results. Didn't really give any other info other than that.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
The Seagate scsi can be tested from windows using this dowload here: | Seagate

And here for the Fujistu (HDD stuff taken over by Toshiba long time ago) Software Utilities
 

My Computer My Computer

At a glance

Windows 7 64b UltimateI7-2600 3.40GHz - testing various OC levels..2x 4Gb DDR3/1333GTX570 - testing OC levels
Computer Manufacturer/Model Number
custom build
OS
Windows 7 64b Ultimate
CPU
I7-2600 3.40GHz - testing various OC levels..
Motherboard
ASUS Sabretooth
Memory
2x 4Gb DDR3/1333
Graphics Card(s)
GTX570 - testing OC levels
Sound Card
motherboard 7.1 DIG.
Monitor(s) Displays
2x Ilyama 24" E2409HDS-B1 2ms/DVI
Screen Resolution
1920 x 1080
Hard Drives
120 GB Intel Elmcrest SSD
1 TB SATAII 7200RPM/32MB
External 2TB USB3
PSU
Corsair Pro HX850W
Cooling
Coolermaster Hyper V8
Keyboard
Logitech G110
Mouse
Logitech G700
Internet Speed
25Mb
Other Info
CPU: 7,7 RAM: 7,7 GTX: 7,9 GTX 3D : 7,9 SSD 7,6
Overall 7,6 ...... now to speed up the SSD... ;)

Also use a Dell XPS M1710 on Vista 32b
Asus LT on Vista 32
3 older machines still doing fine on Linux/ubuntu but not used much anymore...
Seagate passed it's test.

The App you gave me for the Fujitsu drive appears to be for a 32 bit operating system only. The site says it requires an ASPI32 driver to be installed. Looking that download up shows to only be for 32 bit operating systems. I went ahead and used the Seagate test on it and it too passed.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
That is good news.
About the usb device driver, as you could not find a compatible driver, did you disable the device in your Devices screen?
+ have you been testing and is your system more stable? If you still get bsods, please upload again...sometimes it takes a round or two to narrow it down to the real problem.
 

My Computer My Computer

At a glance

Windows 7 64b UltimateI7-2600 3.40GHz - testing various OC levels..2x 4Gb DDR3/1333GTX570 - testing OC levels
Computer Manufacturer/Model Number
custom build
OS
Windows 7 64b Ultimate
CPU
I7-2600 3.40GHz - testing various OC levels..
Motherboard
ASUS Sabretooth
Memory
2x 4Gb DDR3/1333
Graphics Card(s)
GTX570 - testing OC levels
Sound Card
motherboard 7.1 DIG.
Monitor(s) Displays
2x Ilyama 24" E2409HDS-B1 2ms/DVI
Screen Resolution
1920 x 1080
Hard Drives
120 GB Intel Elmcrest SSD
1 TB SATAII 7200RPM/32MB
External 2TB USB3
PSU
Corsair Pro HX850W
Cooling
Coolermaster Hyper V8
Keyboard
Logitech G110
Mouse
Logitech G700
Internet Speed
25Mb
Other Info
CPU: 7,7 RAM: 7,7 GTX: 7,9 GTX 3D : 7,9 SSD 7,6
Overall 7,6 ...... now to speed up the SSD... ;)

Also use a Dell XPS M1710 on Vista 32b
Asus LT on Vista 32
3 older machines still doing fine on Linux/ubuntu but not used much anymore...
The USB device driver appears to be for a Logitech webcam. That's interesting as I've never had one plugged into this computer. It doesn't show in the device manager so I can't disable it.

However, I have some interesting info to share. I did find an out of date drive controller for the motherboard. The new driver does mention blue screen errors with SCSI host adapters. After I updated the driver, I still got a BSOD, but it took longer and it appeared to be a different error code. I decided to test again.

On the second test, I didn't get a BSOD, but instead got several error messages on wake at I had to click to close. After that, the computer simply rebooted.

I think we may on to something. I've attached a new set of logs. Maybe they will tell you something new.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
I'll give some quotes out of your logs... there are at least two things there that still worry me:

First.... wait until fully stable before (re-)installing more stuff:
HTML: 
Log Name: Application
  Source: MsiInstaller
  Date: 2011-09-09T23:31:11.000
  Event ID: 1035
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: S-1-5-21-1171068900-2778602640-437448150-1000
  User Name: Dana-PC\Dana
  Computer: Dana-PC
  Description: 
Windows Installer reconfigured the product. Product Name: BlackBerry Desktop Software 6.0.1. Product Version: 6.0.1.18. Product Language: 1033. Manufacturer: Research In Motion Ltd.. Reconfiguration success or error status: 0.

Second: You still have that Logitech problem... kill it.
HTML: 
Log Name: Application
  Source: Microsoft-Windows-ApplicationExperienceInfrastructure
  Date: 2011-09-09T23:37:01.112
  Event ID: 2
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-21-1171068900-2778602640-437448150-1000
  User Name: Dana-PC\Dana
  Computer: Dana-PC
  Description: 
The application (Logitech QuickCam, from vendor Logitech) was hard-blocked and raised the following: Logitech QuickCam is incompatible with this version of Windows. For more information, contact Logitech.


Also, just to be sure, looking at last dump. please be sure to have the latest version of this driver: Rt64win7.sys. Check here: Realtek
 

My Computer My Computer

At a glance

Windows 7 64b UltimateI7-2600 3.40GHz - testing various OC levels..2x 4Gb DDR3/1333GTX570 - testing OC levels
Computer Manufacturer/Model Number
custom build
OS
Windows 7 64b Ultimate
CPU
I7-2600 3.40GHz - testing various OC levels..
Motherboard
ASUS Sabretooth
Memory
2x 4Gb DDR3/1333
Graphics Card(s)
GTX570 - testing OC levels
Sound Card
motherboard 7.1 DIG.
Monitor(s) Displays
2x Ilyama 24" E2409HDS-B1 2ms/DVI
Screen Resolution
1920 x 1080
Hard Drives
120 GB Intel Elmcrest SSD
1 TB SATAII 7200RPM/32MB
External 2TB USB3
PSU
Corsair Pro HX850W
Cooling
Coolermaster Hyper V8
Keyboard
Logitech G110
Mouse
Logitech G700
Internet Speed
25Mb
Other Info
CPU: 7,7 RAM: 7,7 GTX: 7,9 GTX 3D : 7,9 SSD 7,6
Overall 7,6 ...... now to speed up the SSD... ;)

Also use a Dell XPS M1710 on Vista 32b
Asus LT on Vista 32
3 older machines still doing fine on Linux/ubuntu but not used much anymore...
I uninstalled the Blackberry software before I realized the issue was a Logitech webcam.

As for the Logitech quickcam, I have no such software installed. It does not show in add/remove programs or in device manager. I would I go about getting rid of it?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Also, 7.046 for the Realtek driver is the latest.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Did I stump you on this? Or was there something more I needed to do?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
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