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Windows 7: Multiple Bluescreen Errors in four days

03 Sep 2011   #1
BartW

windows 7 home premium 64bit SP1
 
 
Multiple Bluescreen Errors in four days

The last four days i have encounterd multiple BSOD errors.
They all started when i installed hamachti on my pc.
There were 3 different BCCodes in these 4 days: 19, 1c, 1e(which was the last one)

Here is the error log(its a dutch version)

Probleemhandtekening:
Gebeurtenisnaam van probleem: BlueScreen
Versie van besturingssysteem: 6.1.7601.2.1.0.768.3
Landinstelling-id: 1043

Aanvullende informatie over dit probleem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Bestanden die helpen bij het beschrijven van het probleem:
C:\Windows\Minidump\090311-52884-01.dmp
C:\Users\Bart\AppData\Local\Temp\WER-85020-0.sysdata.xml

i have attached a .rar file with the minidumps of the last four days.
i hope someone can help me with my problem

The computer is about 1 month old.
My OS is windows home premium 64bit.

ps
sorry if there is some bad grammer in there, english in not my native language


My System SpecsSystem Spec
.
03 Sep 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by BartW View Post
The last four days i have encounterd multiple BSOD errors.
They all started when i installed hamachti on my pc.
There were 3 different BCCodes in these 4 days: 19, 1c, 1e(which was the last one)

Here is the error log(its a dutch version)

Probleemhandtekening:
Gebeurtenisnaam van probleem: BlueScreen
Versie van besturingssysteem: 6.1.7601.2.1.0.768.3
Landinstelling-id: 1043

Aanvullende informatie over dit probleem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Bestanden die helpen bij het beschrijven van het probleem:
C:\Windows\Minidump\090311-52884-01.dmp
C:\Users\Bart\AppData\Local\Temp\WER-85020-0.sysdata.xml

i have attached a .rar file with the minidumps of the last four days.
i hope someone can help me with my problem

The computer is about 1 month old.
My OS is windows home premium 64bit.

ps
sorry if there is some bad grammer in there, english in not my native language

Hi and welcome

Your English is fine


There are two problems

1-Intellppm.sys
is the obvious cause of these. I would re-install the latest version from intel.

2-Your Symantec
is also playing a part. I would remove and replace with Microsoft Security Essentials at least to test.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Virus, Spyware & Malware Protection | Microsoft Security Essentials
My System SpecsSystem Spec
03 Sep 2011   #3
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by BartW View Post
The last four days i have encounterd multiple BSOD errors.
They all started when i installed hamachti on my pc.
There were 3 different BCCodes in these 4 days: 19, 1c, 1e(which was the last one)

Here is the error log(its a dutch version)

Probleemhandtekening:
Gebeurtenisnaam van probleem: BlueScreen
Versie van besturingssysteem: 6.1.7601.2.1.0.768.3
Landinstelling-id: 1043

Aanvullende informatie over dit probleem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Bestanden die helpen bij het beschrijven van het probleem:
C:\Windows\Minidump\090311-52884-01.dmp
C:\Users\Bart\AppData\Local\Temp\WER-85020-0.sysdata.xml

i have attached a .rar file with the minidumps of the last four days.
i hope someone can help me with my problem

The computer is about 1 month old.
My OS is windows home premium 64bit.

ps
sorry if there is some bad grammer in there, english in not my native language
Bart,
Welcome to SevenForums.

Your English is excellent.
Since you only included the .dmp file, I am going to take a guess.
You have Norton Internet Security Suite installed with endpoint protection.

You won't necessarily like my recommendation but:
100% remove Norton,
Install Microsoft Security Essentials (MSE) Link in my sig.
MSE is the one and the only antivirus I use, recommend and install. When you install MSE then Windows Firewall will be activated. The very first scan by MSE is going to run the Malicious Software Removal Tool to get rid of any known malware. This means that the initial scan will take some time but after that you will have the least-interfering AV and security software available.


Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support


Incidentally,
Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
.

03 Sep 2011   #4
BartW

windows 7 home premium 64bit SP1
 
 

[QUOTE=zigzag3143;1562997]
Quote   Quote: Originally Posted by BartW View Post
1-Intellppm.sys is the obvious cause of these. I would re-install the latest version from intel.
thanks for the quick repley. i have one question for you: what do you mean with re-install the latest version, do you mean of the intel site, because i can't find on there.
I have never before fiddled with my drivers so i dont know alot about this.
thanks.
My System SpecsSystem Spec
03 Sep 2011   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

zigzag,
I ran across this piece of advice but I've not knowledge or experience with intelppm.sys;

Quote:
if you are seeing this problem repeatedly you can manually disable these drivers
(with no negative side effect) by going to the following location in the registry:

hkey_local_machine/system/currentcontrolset/services/processor

or

hkey_local_machine/systemcurrentcontrolset/services/intelppm

and changing the 'start' value to '4'.
My System SpecsSystem Spec
03 Sep 2011   #6
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

zigzag,
I looked further and I definitely NOT recommend messing with the registry.

Turns out I have intelppm.sys on my system and there are numerous entries related to intelppm.sys.

I have an amd processor. The file male be related to chip(s) on the motherboard.

Maybe rather than searchiing directly for an intelppm.sys file, the approach would be to go the website of the mfg of his motherboard and see if maybe there are some updates that need to be installed.
My System SpecsSystem Spec
03 Sep 2011   #7
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Bart,
would you do me a favor and complete your system specs.

Please read and follow the procedure given here to update those specs for us.

UPDATE YOUR SEVENFORUMS SYSTEM SPECS


User CP (3rd item in the top menu bar) |
Your Profile (left-hand column, Edit System Spec |


To gather info, use
Speccy - System Information - Free Download
or SIW or the System Info tool,
Use System Info to see your System Specs

Please add the word laptop or desktop or netbook to the
“system manufacturer” block.

Provide full windows version info, for example:
MS Windows 7 Ultimate 64-bit SP1

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on the SAVE CHANGES button.
My System SpecsSystem Spec
03 Sep 2011   #8
BartW

windows 7 home premium 64bit SP1
 
 

ok i have updated my specs
My System SpecsSystem Spec
03 Sep 2011   #9
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

I suggest you go to the medion.com site and see if there is:
a bios update for your computer,
driver updates for your computer.
My System SpecsSystem Spec
03 Sep 2011   #10
BartW

windows 7 home premium 64bit SP1
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
I suggest you go to the medion.com site and see if there is:
a bios update for your computer,
driver updates for your computer.
i already did that yersterday, but when i tried to update the BIOS i got a blueschreen.
i have deciced to put a clean windows installation on my pc without the crap medion puts on it

thanks for al your help anyways i really appreciate it
My System SpecsSystem Spec
Reply

 Multiple Bluescreen Errors in four days




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