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Windows 7: New Laptop randomly stops responding

04 Sep 2011   #11
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Monkey94 View Post
Well I suppose I'll try this if I can find it, but it was like this from day one, though I do have a thought, could the 'Best Buy app' be behind this, it froze nearly instantly on my first boot up.
I've heard stories that Best Buy "technicians" can sometimes mess things up on new machines by installing different software. If it's been "...like this from day one..." then I'd definitely go back to Best Buy and have them make things right. As zigzag said earlier, "It may be time for a repair install or a clean install. Might take less time than diagnosing this." In this case your repair/clean install should come from Best Buy under your warranty, at no cost to you, especially if you are insistent that the problems began as soon as you got the computer home.


My System SpecsSystem Spec
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04 Sep 2011   #12
Monkey94

Windows 7 Home Premium 64bit
 
 

I've now recovered to my factory setting as suggested. So far it's working better than my first run, I believe it might have been my fault. I, after waiting 3 weeks for the laptop to come in, was ridiculously impatient and expected windows to be up to date, and started installing software right away, such as my games, and etc. So far, I haven't encountered a problem. Last time, my computer froze and would not install all of windows updates in one go. This time, it installed them all at once with no problem.

Edit: Also, I was wondering if you guys knew any good free antivirus software that is known not to cause any conflicts with Windows 7, it's been 14 minutes and I've been running cleanly, although I'm not really doing anything on it, and I'd like to get some virus protection up and running. I believe I've seen Microsoft Essentials or something similar suggested, is that good, and if so where can I find it?
My System SpecsSystem Spec
04 Sep 2011   #13
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Glad to hear you might have resolved your problems!

Here's the download link for Microsoft Security Essentials. It's lightweight and just runs in the background seamlessly on my computer.

Virus, Spyware & Malware Protection | Microsoft Security Essentials

Once your computer is set up to your liking and you're sure it's running without a hitch, I'd strongly recommend you invest in an external hard drive and create a system image. A system image is like a snapshot of your computer. It includes all your updates, programs, files, folders, music, photos, etc. stored on your internal hard drive. If your computer ever goes belly up again, you can use the system image to get up and running in about 30 minutes or less. Your machine will be in the exact same condition is was when you created the system image. You won't have to go through all the updating, reinstalling, etc. You can use the built in Windows 7 imaging tool or there are several other free tools like Macrium, Paragon and EaseUS that give more flexibility to the imaging and recovery process.

If you decide to make a system image (and I hope you do) don't forget to make the companion system repair disc each imaging tool offers. It allows you to boot to the system recovery options if you don't have a Windows installation disc, or can't access the recovery options provided by your computer manufacturer.
My System SpecsSystem Spec
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04 Sep 2011   #14
Monkey94

Windows 7 Home Premium 64bit
 
 

Do you have a rough idea of how big they are? I only have 700 mb CDs laying around. My computer has been running flawlessly since my last post, I left it on while I was out for the day. It seems to be in working order now. Thanks a lot for the idea of reinstalling windows, and I have installed Windows Security Essentials and it is fully updated. Thank you all for your help you guys were awesome.
My System SpecsSystem Spec
04 Sep 2011   #15
marsmimar

Microsoft Community Contributor Award Recipient

 
 

That's very good news that your computer is running flawlessly. You did a good job bringing it back to life!

Quote:
Do you have a rough idea of how big they are? I only have 700 mb CDs laying around.
I'm guessing you mean how big will a system image be. That all depends on what's installed on your computer. If you click the Start orb and then click on Computer, you'll be able to get a pretty close idea of how many gigabytes your hard drive is using. You should see Local Disk (C: ), "X" GB free of "Y" GB. "Y" GB represents your hard drive size.**

Subtract the "X" from the "Y" and you'll find out how much "stuff" will be included in the system image. I'm guessing it will be several gigabytes. A CD gives you about 650 MB of usable space. A DVD gives a bit more than 4 GB usable space. If your machine has 20 GB of "stuff" you'll need about 5 DVDs or 30 CDs. Even with DVDs, if just one of those DVDs fails to burn properly your system image won't work. And the only way to test if the DVDs work is to try to use them to do a system restore. Way too risky! Stick with an external hard drive and it will be a lot safer and a lot more convenient. 500 GB external drives are going for about $50.

(**NOTE: This figure will always be less than the size of the drive as measured by the manufacturer. For example, a manufacturer's 500 GB hard drive will show as 465 GB to the computer. Has to do with how the manufacturer and computer measure a gigabyte. Manufacturers say 1000 bytes = 1 kilobyte but computers are more precise and say 1024 bytes = 1 kilobyte. That's why a manufacturer's sizing for a hard drive will always be less to a computer.)
My System SpecsSystem Spec
04 Sep 2011   #16
Monkey94

Windows 7 Home Premium 64bit
 
 

Urg. Alright. Looks like I'll be investing in an external harddrive, they aren't a bad thing to have around anyway. USB Storage on steroids.
My System SpecsSystem Spec
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 New Laptop randomly stops responding




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