Laptop Keeps showing BSOD and does memory Dump???

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  1. Posts : 17
    Windows 7 Home x64
       #1

    Laptop Keeps showing BSOD and does memory Dump???


    Hope someone can help me..... just bought this laptop and it keeps giving me a BSOD and does something like a memory dump....I am attaching a record of what happens

    let me know if you need more info
      My Computer


  2. Posts : 968
    Windows 7 Ultimate x64
       #2

    Follow this tutorial and attach the files to your next post thanks. Seth

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 17
    Windows 7 Home x64
    Thread Starter
       #3

    thanks...working on it now
      My Computer


  4. Posts : 968
    Windows 7 Ultimate x64
       #4

    alright will be waiting for it. thanks
      My Computer


  5. Posts : 17
    Windows 7 Home x64
    Thread Starter
       #5

    Windows 7 x 64
    OEM

    brand new laptop
      My Computer


  6. Posts : 968
    Windows 7 Ultimate x64
       #6

    Make sure all your drivers are up to date especially your ati drivers:
    AMD Graphics Drivers & Software
    running down the list of drivers that are installed a lot of them are outdated go here to get the latest drivers for your laptop and install them.
    Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 7551
      My Computer


  7. Posts : 17
    Windows 7 Home x64
    Thread Starter
       #7

    Thanks Seth,

    I think I did all all of them...will let you know how it goes......
      My Computer


  8. Posts : 968
    Windows 7 Ultimate x64
       #8

    ok I hope it fixes the issues if not remember to post with the new files just as you did before.
      My Computer


  9. Posts : 17
    Windows 7 Home x64
    Thread Starter
       #9

    keeps happening aagghhhh


    I added another report......this is driving me nuts

    any help would be appreciated
      My Computer


  10. Posts : 968
    Windows 7 Ultimate x64
       #10

    It looks like you need to test your Memory by following this tutorial:
    RAM - Test with Memtest86+
    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Administrator\Downloads\Windows_NT6_BSOD_jcgriff2\090711-23431-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*F:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`0380e000 PsLoadedModuleList = 0xfffff800`03a53670
    Debug session time: Wed Sep  7 15:02:34.710 2011 (UTC - 6:00)
    System Uptime: 0 days 0:01:07.458
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff80003913b55, fffff88007d6bc80, 0}
    
    Probably caused by : memory_corruption ( nt!MiGetTopLevelPfn+65 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80003913b55, Address of the instruction which caused the bugcheck
    Arg3: fffff88007d6bc80, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!MiGetTopLevelPfn+65
    fffff800`03913b55 4c8b4928        mov     r9,qword ptr [rcx+28h]
    
    CONTEXT:  fffff88007d6bc80 -- (.cxr 0xfffff88007d6bc80)
    rax=000ffffffefffffd rbx=000fffffffffffff rcx=02fffa7fcfffff70
    rdx=fffffff5557f2424 rsi=fffffa8005401000 rdi=0000058000000000
    rip=fffff80003913b55 rsp=fffff88007d6c668 rbp=0000000000000000
     r8=fffffe0007d6c6a0  r9=000ffffffefffffd r10=fffff88007d6c718
    r11=0000000000000001 r12=000000003ffffff8 r13=0000000000000000
    r14=fffff6fb40000000 r15=0000000fffffffff
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    nt!MiGetTopLevelPfn+0x65:
    fffff800`03913b55 4c8b4928        mov     r9,qword ptr [rcx+28h] ds:002b:02fffa7f`cfffff98=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80003913b55
    
    STACK_TEXT:  
    fffff880`07d6c668 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiGetTopLevelPfn+0x65
    
    
    FOLLOWUP_IP: 
    nt!MiGetTopLevelPfn+65
    fffff800`03913b55 4c8b4928        mov     r9,qword ptr [rcx+28h]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!MiGetTopLevelPfn+65
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3
    
    STACK_COMMAND:  .cxr 0xfffff88007d6bc80 ; kb
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  X64_0x3B_nt!MiGetTopLevelPfn+65
    
    BUCKET_ID:  X64_0x3B_nt!MiGetTopLevelPfn+65
    
    Followup: MachineOwner
    ---------
      My Computer


 
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