Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Laptop Keeps showing BSOD and does memory Dump???


04 Sep 2011   #1

Windows 7 Home x64
 
 
Laptop Keeps showing BSOD and does memory Dump???

Hope someone can help me..... just bought this laptop and it keeps giving me a BSOD and does something like a memory dump....I am attaching a record of what happens

let me know if you need more info

My System SpecsSystem Spec
.

04 Sep 2011   #2

Windows 7 Ultimate x64
 
 

Follow this tutorial and attach the files to your next post thanks. Seth

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
04 Sep 2011   #3

Windows 7 Home x64
 
 

thanks...working on it now
My System SpecsSystem Spec
.


04 Sep 2011   #4

Windows 7 Ultimate x64
 
 

alright will be waiting for it. thanks
My System SpecsSystem Spec
04 Sep 2011   #5

Windows 7 Home x64
 
 

Windows 7 x 64
OEM

brand new laptop
My System SpecsSystem Spec
04 Sep 2011   #6

Windows 7 Ultimate x64
 
 

Make sure all your drivers are up to date especially your ati drivers:
AMD Graphics Drivers & Software
running down the list of drivers that are installed a lot of them are outdated go here to get the latest drivers for your laptop and install them.
Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 7551
My System SpecsSystem Spec
04 Sep 2011   #7

Windows 7 Home x64
 
 

Thanks Seth,

I think I did all all of them...will let you know how it goes......
My System SpecsSystem Spec
04 Sep 2011   #8

Windows 7 Ultimate x64
 
 

ok I hope it fixes the issues if not remember to post with the new files just as you did before.
My System SpecsSystem Spec
07 Sep 2011   #9

Windows 7 Home x64
 
 
keeps happening aagghhhh

I added another report......this is driving me nuts

any help would be appreciated
My System SpecsSystem Spec
07 Sep 2011   #10

Windows 7 Ultimate x64
 
 

It looks like you need to test your Memory by following this tutorial:
RAM - Test with Memtest86+
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Administrator\Downloads\Windows_NT6_BSOD_jcgriff2\090711-23431-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`0380e000 PsLoadedModuleList = 0xfffff800`03a53670
Debug session time: Wed Sep  7 15:02:34.710 2011 (UTC - 6:00)
System Uptime: 0 days 0:01:07.458
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80003913b55, fffff88007d6bc80, 0}

Probably caused by : memory_corruption ( nt!MiGetTopLevelPfn+65 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80003913b55, Address of the instruction which caused the bugcheck
Arg3: fffff88007d6bc80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!MiGetTopLevelPfn+65
fffff800`03913b55 4c8b4928        mov     r9,qword ptr [rcx+28h]

CONTEXT:  fffff88007d6bc80 -- (.cxr 0xfffff88007d6bc80)
rax=000ffffffefffffd rbx=000fffffffffffff rcx=02fffa7fcfffff70
rdx=fffffff5557f2424 rsi=fffffa8005401000 rdi=0000058000000000
rip=fffff80003913b55 rsp=fffff88007d6c668 rbp=0000000000000000
 r8=fffffe0007d6c6a0  r9=000ffffffefffffd r10=fffff88007d6c718
r11=0000000000000001 r12=000000003ffffff8 r13=0000000000000000
r14=fffff6fb40000000 r15=0000000fffffffff
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!MiGetTopLevelPfn+0x65:
fffff800`03913b55 4c8b4928        mov     r9,qword ptr [rcx+28h] ds:002b:02fffa7f`cfffff98=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80003913b55

STACK_TEXT:  
fffff880`07d6c668 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiGetTopLevelPfn+0x65


FOLLOWUP_IP: 
nt!MiGetTopLevelPfn+65
fffff800`03913b55 4c8b4928        mov     r9,qword ptr [rcx+28h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MiGetTopLevelPfn+65

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

STACK_COMMAND:  .cxr 0xfffff88007d6bc80 ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x3B_nt!MiGetTopLevelPfn+65

BUCKET_ID:  X64_0x3B_nt!MiGetTopLevelPfn+65

Followup: MachineOwner
---------
My System SpecsSystem Spec
Reply

 Laptop Keeps showing BSOD and does memory Dump???




Thread Tools



Similar help and support threads for2: Laptop Keeps showing BSOD and does memory Dump???
Thread Forum
Memory Dump-Can't Shutdown Laptop BSOD Help and Support
Memory Dump BSOD BSOD Help and Support
Solved Memory Dump (BSOD) BSOD Help and Support
BSOD - Memory Dump Performance & Maintenance
BSOD memory Dump BSOD Help and Support
BSOD.... Memory Dump BSOD Help and Support
memory dump BSOD BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:29 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33