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Windows 7: BSOD on wake from sleep when pciE card installed

08 Sep 2011   #1
brianlight

Windows 7 Ultimate x64
 
 
BSOD on wake from sleep when pciE card installed

Hello,

I recently custom built a new Windows 7 HTPC. Ever since I first completed the build, I would get a BSOD every time the computer wakes up after going to sleep. The only ways to avoid the BSOD would be to not let the computer go to sleep (obviously) or to remove the card installed in the PCI Express slot. I currently have a Ceton InfiniTV4 card installed. If I remove the Ceton InfiniTV4 card, then the computer will sleep without issue. I used the same Ceton InfiniTV4 card in a previous Windows 7 build without issue.

When I contacted Ceton support and provided dumps, they advised "Our software engineers have analyzed the memory dumps you provided and it appears that the BSOD is being caused by a windows process called csrss.exe crashing. We would recommend checking on the Microsoft support forums to see if anyone else is having this issue. We would also recommend running a memory test (Memtest86.com - Memory Diagnostic ) on your RAM to make sure there are no inconsistencies."

I ran a memory test, which found no errors. I tried removing the Ceton InfiniTV4 card and confirmed that the computer can sleep without crashing if nothing is installed in the PCIe slot. I also tried installing a different card - a Rosewill 2-port USB 3.0 SuperSpeed PCIe card (RC-505) - in the PCIe slot. I was able to recreate the BSOD on wake with the Rosewill card installed, so it seems the problem is somehow related to the PCIe slot itself and not necessarily the actual card installed in that slot.

I am attaching the BSOD dump and system file collection along with the perfmon report. Here are my system specs:

Custom build
Windows 7 Ultimate x64
Intel Core i3-2100T Sandy Bridge 2.5GHz LGA 1155 35W
Intel DH67CFB3
Kingston HyperX 4GB (2 x 2GB) 240-Pin DDR3 SDRAM
Onboard graphics
Onboard sound
Toshiba 46SV670U
1920x1080
OCZ Agility3 60GB (os drive)
Western Digital WS20EARS 2TB
120W PicoPSU-120 DC-DC Power Supply+80W AC Adapter
Wesena ITX-7 case
Stock HSF for Intel Core i3, Arctic Cooling 80mm case fan
Logitech DiNovo Edge keyboard
Logitech MX 1100 performance laser mouse
Verizon Fios
Ceton InfiniTV4 installed in pciE slot

Any help is greatly appreciated.

Thanks!
Brian


My System SpecsSystem Spec
09 Sep 2011   #2
brianlight

Windows 7 Ultimate x64
 
 
Problem went away

I'm not sure exactly what fixed it, but I played around with some BIOS settings and now my computer is able to wakeup from sleep properly, even with a PCIe card installed.
My System SpecsSystem Spec
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 BSOD on wake from sleep when pciE card installed




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