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Windows 7: BSOD about once a week, ntoskrnl.exe

09 Sep 2011   #1
jghelp

Windows 7 Home Premium 64 bit
 
 
BSOD about once a week, ntoskrnl.exe

A friend of mine has a brand new Dell Inspiron 620 with OEM 64 bit Windows 7 Home Premium. She is getting BSOD about once a week, usually when not using her computer. Her printer (Epson Stylus CX4800) is old so I tried updating the printer driver - still gets BSOD.

I've attached the zip file specified in posting directions, let me know if you need anything else. Any help greatly appreciated!

Thanks,
JG


My System SpecsSystem Spec
.
09 Sep 2011   #2
seth500

Windows 7 Ultimate x64
 
 

Get rid of Symantec Software and use MSE..
Norton Removal tool: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Administrator\Downloads\bsod files\Windows_NT6_BSOD_jcgriff2\081711-17674-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02a4a000 PsLoadedModuleList = 0xfffff800`02c8f670
Debug session time: Wed Aug 17 17:11:21.970 2011 (UTC - 6:00)
System Uptime: 0 days 8:44:15.813
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
....................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff80002ace6ec}

Unable to load image \SystemRoot\system32\DRIVERS\scmndisp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for scmndisp.sys
*** ERROR: Module load completed but symbols could not be loaded for scmndisp.sys
Probably caused by : scmndisp.sys ( scmndisp+16d1 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002ace6ec, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cf9100
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeWaitForSingleObject+13c
fffff800`02ace6ec f00fba2e07      lock bts dword ptr [rsi],7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff880009e6d80 -- (.trap 0xfffff880009e6d80)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000001ec481 rbx=0000000000000000 rcx=0000000000000002
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002ace6ec rsp=fffff880009e6f10 rbp=0000000000000000
 r8=fffff78000000008  r9=0000000000000000 r10=0000000000000000
r11=fffff880009e9180 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KeWaitForSingleObject+0x13c:
fffff800`02ace6ec f00fba2e07      lock bts dword ptr [rsi],7 ds:00000000`00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ac61e9 to fffff80002ac6c40

STACK_TEXT:  
fffff880`009e6c38 fffff800`02ac61e9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`009e6c40 fffff800`02ac4e60 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`009e6d80 fffff800`02ace6ec : fffffa80`085c7ed0 fffff880`0149319a 00000000`00000001 00000000`abababab : nt!KiPageFault+0x260
fffff880`009e6f10 fffff880`016f1982 : 00000000`00000000 fffffa80`00000000 fffff880`009e6f00 00000000`00000000 : nt!KeWaitForSingleObject+0x13c
fffff880`009e6fb0 fffff880`01b086d1 : 00000000`00000000 00000000`00000088 00000000`00000001 00000000`00000000 : ndis!NdisWaitEvent+0x32
fffff880`009e6ff0 00000000`00000000 : 00000000`00000088 00000000`00000001 00000000`00000000 fffff880`014283e0 : scmndisp+0x16d1


STACK_COMMAND:  kb

FOLLOWUP_IP: 
scmndisp+16d1
fffff880`01b086d1 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  scmndisp+16d1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: scmndisp

IMAGE_NAME:  scmndisp.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  45add4b3

FAILURE_BUCKET_ID:  X64_0xA_scmndisp+16d1

BUCKET_ID:  X64_0xA_scmndisp+16d1

Followup: MachineOwner
---------
My System SpecsSystem Spec
09 Sep 2011   #3
Jonathan_King

Windows 7 Professional x64
 
 

Hmm, it seems scmndisp.sys is the cause; Symantec is probably unrelated. scmndisp.sys is the driver for your Netgear wireless adapter. Try installing the latest updates from here: WNA3100 Software Version 1.1.3.22
Code:
scmndisp.sys            Wed Jan 17 02:48:03 2007 (45ADD4B3)
If the BSODs persist after that, go ahead and remove Symantec as suggested.

...Summary of the dumps:
Code:

Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Sep  9 11:08:15.377 2011 (UTC - 4:00)
System Uptime: 0 days 1:17:48.595
*** WARNING: Unable to verify timestamp for scmndisp.sys
*** ERROR: Module load completed but symbols could not be loaded for scmndisp.sys
Probably caused by : scmndisp.sys ( scmndisp+16d1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_scmndisp+16d1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
.

09 Sep 2011   #4
jghelp

Windows 7 Home Premium 64 bit
 
 

Thank you! I will update the wireless adapter driver and let you know in a couple weeks if that solved the problem.

JG
My System SpecsSystem Spec
13 Oct 2011   #5
jghelp

Windows 7 Home Premium 64 bit
 
 

Updating the driver for the Netgear wireless adapter didn't fix the problem so I replaced it with a Dlink DWA-125 adapter and there have been no more BSODs.

Thanks again for your help!
JG
My System SpecsSystem Spec
13 Oct 2011   #6
Jonathan_King

Windows 7 Professional x64
 
 

Glad to hear it!
My System SpecsSystem Spec
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 BSOD about once a week, ntoskrnl.exe




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