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Windows 7: Windows has recovered from unexpected shutdown

10 Sep 2011   #1

Windows 7 Professional SP1 x86
 
 
Windows has recovered from unexpected shutdown

Hi,

my computer keeps on restarting itself ... I am also having problems with conneting to the internet!!
after each restart i get the "Windows has recovered from unexpected shutdown" ,, here's the details

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 00000030
BCP2: 00000002
BCP3: 00000000
BCP4: 8FA508A5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\091011-30123-01.dmp
C:\Users\Rami\AppData\Local\Temp\WER-61526-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt
-----------
Please help me!
here's a zip files needed ... as described in the BSOD thread.

Thank you

My System SpecsSystem Spec
.

10 Sep 2011   #2

Windows 7 Professional SP1 x86
 
 

can anyone help, please!
My System SpecsSystem Spec
12 Sep 2011   #3

Windows 7 Ultimate x64
 
 

Hi Fuse sry for the delay there's just a lot of these post and were doing the best we can. Well looking at the last .dmp file it looks as though a hardware malfunction is happening. So start by checking the memory of your computer following this guide:

RAM - Test with Memtest86+

Then if you don't have any errors I want you to follow this guide for checking your cpu:

http://www.sevenforums.com/tutorials...t-prime95.html

Then we need to update you to SP1 and get your drivers current..

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Administrator\Downloads\fuse5a\Windows_NT6_BSOD_jcgriff2\121810-32136-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82a49000 PsLoadedModuleList = 0x82b91810
Debug session time: Sat Dec 18 00:46:23.911 2010 (UTC - 6:00)
System Uptime: 0 days 0:00:07.987
Loading Kernel Symbols
.....................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 858138fc, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 858138fc, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8a717cc4 82b17fc5 858138e0 82bb0c28 82bb0c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8a717ce4 82b18def 82bb0c20 858138e0 82bb0c50 nt!WheapProcessWorkQueueItem+0x56
8a717d00 82ab6f3b 82bb0c20 00000000 84865d48 nt!WheapWorkQueueWorkerRoutine+0x1f
8a717d50 82c576d3 00000001 a96e3c69 00000000 nt!ExpWorkerThread+0x10d
8a717d90 82b090f9 82ab6e2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

Followup: MachineOwner
---------
Please let us know the outcome of the tests.

Thanks

Seth
My System SpecsSystem Spec
.


12 Sep 2011   #4

Windows 7 Professional SP1 x86
 
 

Thank you for replying Seth ... I will try what you suggested above tomorrow, then i will let you know.
I took my laptop apart a couple of weeks ago to clean up the fan because it was way overheating (idle temp around 73) .. so maybe I put something back the wrong way!!!
My System SpecsSystem Spec
11 Oct 2011   #5

Windows 7 Professional SP1 x86
 
 

I just got done running both the RAM and CPU tests .... no errors found in either tests!!
Im sorry, i took a long time to do the tests ...
my windows is version 6.1.7601 Service Pack 1 Build 7601

So whats the problem? and what should i do?
My System SpecsSystem Spec
18 Oct 2011   #6

Windows 7 Professional SP1 x86
 
 

also, the internet speed slows down significantly for few minutes before the computer restart itself. So, sometimes I can tell that the computer will be crashing on me shortly!
My System SpecsSystem Spec
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 Windows has recovered from unexpected shutdown




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