Windows has recovered from unexpected shutdown


  1. Posts : 5
    Windows 7 Professional SP1 x86
       #1

    Windows has recovered from unexpected shutdown


    Hi,

    my computer keeps on restarting itself ... I am also having problems with conneting to the internet!!
    after each restart i get the "Windows has recovered from unexpected shutdown" ,, here's the details

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 00000030
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 8FA508A5
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\091011-30123-01.dmp
    C:\Users\Rami\AppData\Local\Temp\WER-61526-0.sysdata.xml

    Read our privacy statement online:
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    C:\Windows\system32\en-US\erofflps.txt
    -----------
    Please help me!
    here's a zip files needed ... as described in the BSOD thread.

    Thank you
    Last edited by fuse5a; 10 Sep 2011 at 11:38.
      My Computer


  2. Posts : 5
    Windows 7 Professional SP1 x86
    Thread Starter
       #2

    can anyone help, please!
    Last edited by fuse5a; 11 Sep 2011 at 15:04.
      My Computer


  3. Posts : 968
    Windows 7 Ultimate x64
       #3

    Hi Fuse sry for the delay there's just a lot of these post and were doing the best we can. Well looking at the last .dmp file it looks as though a hardware malfunction is happening. So start by checking the memory of your computer following this guide:

    RAM - Test with Memtest86+

    Then if you don't have any errors I want you to follow this guide for checking your cpu:

    https://www.sevenforums.com/tutorials...t-prime95.html

    Then we need to update you to SP1 and get your drivers current..

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Administrator\Downloads\fuse5a\Windows_NT6_BSOD_jcgriff2\121810-32136-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*F:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16617.x86fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0x82a49000 PsLoadedModuleList = 0x82b91810
    Debug session time: Sat Dec 18 00:46:23.911 2010 (UTC - 6:00)
    System Uptime: 0 days 0:00:07.987
    Loading Kernel Symbols
    .....................................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, 858138fc, 0, 0}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 00000000, Machine Check Exception
    Arg2: 858138fc, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    8a717cc4 82b17fc5 858138e0 82bb0c28 82bb0c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
    8a717ce4 82b18def 82bb0c20 858138e0 82bb0c50 nt!WheapProcessWorkQueueItem+0x56
    8a717d00 82ab6f3b 82bb0c20 00000000 84865d48 nt!WheapWorkQueueWorkerRoutine+0x1f
    8a717d50 82c576d3 00000001 a96e3c69 00000000 nt!ExpWorkerThread+0x10d
    8a717d90 82b090f9 82ab6e2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
    
    BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
    
    Followup: MachineOwner
    ---------
    Please let us know the outcome of the tests.

    Thanks

    Seth
      My Computer


  4. Posts : 5
    Windows 7 Professional SP1 x86
    Thread Starter
       #4

    Thank you for replying Seth ... I will try what you suggested above tomorrow, then i will let you know.
    I took my laptop apart a couple of weeks ago to clean up the fan because it was way overheating (idle temp around 73) .. so maybe I put something back the wrong way!!!
      My Computer


  5. Posts : 5
    Windows 7 Professional SP1 x86
    Thread Starter
       #5

    I just got done running both the RAM and CPU tests .... no errors found in either tests!!
    Im sorry, i took a long time to do the tests ...
    my windows is version 6.1.7601 Service Pack 1 Build 7601

    So whats the problem? and what should i do?
      My Computer


  6. Posts : 5
    Windows 7 Professional SP1 x86
    Thread Starter
       #6

    also, the internet speed slows down significantly for few minutes before the computer restart itself. So, sometimes I can tell that the computer will be crashing on me shortly!
      My Computer


 

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