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Windows 7: Windows Crashes & Now Req Phoenix Fail Safe Key on booting up Laptop

26 Feb 2012   #11
computerproblem

windows 7 starter
 
 

There is no way round this apart from getting the 16 digit key. I have never signed up for this so I don't have an account to get the key. Catch 22


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26 Feb 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by computerproblem View Post
There is no way round this apart from getting the 16 digit key. I have never signed up for this so I don't have an account to get the key. Catch 22
Speak with someone who is very technologically inclined.

We unfortunately are not allowed to help you further because it would violate forum rules. Anything we might tell you could be used by someone who stole a laptop, so we cannot help more. I'm very sorry.
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27 Feb 2012   #13
computerproblem

windows 7 starter
 
 

Quote   Quote: Originally Posted by writhziden View Post
Quote   Quote: Originally Posted by computerproblem View Post
There is no way round this apart from getting the 16 digit key. I have never signed up for this so I don't have an account to get the key. Catch 22
Speak with someone who is very technologically inclined.

We unfortunately are not allowed to help you further because it would violate forum rules. Anything we might tell you could be used by someone who stole a laptop, so we cannot help more. I'm very sorry.
Well only if only you read my first post then you wouldn't say that. Why do people always make stupid assumptions like that. I said I bought the refurbished Netbook from PC World so obviously it's not stolen. The software activated its self after windows update.
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27 Feb 2012   #14
computerproblem

windows 7 starter
 
 

Thank you for contacting Samsung Electronics.

We understand that you want to know how to contact Samsung Fail Safe and when you try to perform recovery on the netbook, it just prompts for the 16 digit key.

We are really sorry about this.

We would like to inform you that there is no use of the Samsung Fail Safe to fix the issue and we have no information about how to contact the Samsung Fail Safe.

However, to fix the issue, we recommend you find a 16 digit product key provided at the bottom of the netbook and enter it.

If you require additional assistance, you can email us by copying and pasting the URL below:

http://*******/cPKXqU

Thank you.

Samsung Online Support.

Follow Samsung Service on Facebook, Twitter and YouTube.
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27 Feb 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by computerproblem View Post

Well only if only you read my first post then you wouldn't say that. Why do people always make stupid assumptions like that. I said I bought the refurbished Netbook from PC World so obviously it's not stolen. The software activated its self after windows update.
Did read your first post. What I meant was, these forums are read by many many many people, and if someone who had stolen a laptop stumbled across this thread, that person could use the information given to help you to help bypass the security with a stolen laptop. Therefore, we would be helping that person with a stolen laptop.

Also, please read the forum rules regarding being rude.
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 Windows Crashes & Now Req Phoenix Fail Safe Key on booting up Laptop




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