Got a email response from Samsung...fecking useless just giving me links to the sites I have already been on
Thank you for contacting Samsung Electronics.
We understand that your laptop is asking for 16 digit key to login into the laptop.
We apologize for the inconvenience.
We suggest you please Unlock Or Uninstall Phoenix FailSafe in the laptop.
Please follow the steps in the link below, if you're using Windows XP operating system: SAMSUNG's Digital World - Support
Please follow the steps in the link below, if you're using Windows 7 operating system: SAMSUNG's Digital World - Support
Please do not click on the link, instead copy the entire URL, and paste it in the address bar of the web browser to open the link.
If you require additional assistance, you can email us by copying and pasting the URL below: E-mail product support - SAMSUNG
Samsung Online Support.