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Windows 7: Windows Crashes & Now Req Phoenix Fail Safe Key on booting up Laptop


10 Sep 2011   #1

Windows 7 Home Premium 32bit
 
 
Windows Crashes & Now Req Phoenix Fail Safe Key on booting up Laptop

Hi
My sister laptop since yesterday is Now Req Phoenix Fail Safe Key on booting up Samsung N130 Laptop.

She said the laptop crashed while she was browsing the net and when she turn it on and off over night she was display with a Black Screen asking her for a "Phoenix Fail Safe Key"

She has no idea what the key is and does not remember taking the service out.
So we decided to try and get some support from Phoenix but on there website the service in now closed down
Failsafe

So im not sure how to get rid of this i cant enter bios or boor up and reinstall windows etc is there any way to get rid of this?

What if i take the CMOS Battery out will this restart the system? and get rid of the key request?

My System SpecsSystem Spec
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25 Feb 2012   #2

windows 7 starter
 
 

I purchased a laptop from a computer shop and it was refurbished and return to factory settings. it worked fine for over 2 months and this morning it was asking for a failsafe key.

I contacted the shop and he has no idea nor does he have the details of the owner as it was a few months ago.

I can't do anything, not even get into BIOS
My System SpecsSystem Spec
25 Feb 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
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26 Feb 2012   #4

windows 7 starter
 
 

Thank you for your reply.

The issue is I don't have a password or email. I never registered with Failsafe.

The netbook thinks its stolen when it's not. The netbook was return to factory settings from the shop before I bought it. The pevious owner must have registered it with failsafe...The only this that triggered this whole thing was windows updates and it went like that after a restart.

How the heck do I get this sorted. The shop is asking me to speak to Samsung or Pheonix failsafe. He has given me a receipt for the netbook to prove it was not stolen.
My System SpecsSystem Spec
26 Feb 2012   #5

Windows 7 Enterprise x64 SP1 Version 6.1 Build 7601
 
 

If you can't boot into windows or bios then maybe the only solution would be booting from some linux live CD and format whole disk.
then try to boot into bios and install new windows.

or try to insert windows installation disc and run startup repair.(maybe that may help somehow)
My System SpecsSystem Spec
26 Feb 2012   #6

windows 7 starter
 
 

Quote   Quote: Originally Posted by codekiddy View Post
If you can't boot into windows or bios then maybe the only solution would be booting from some linux live CD and format whole disk.
then try to boot into bios and install new windows.

or try to insert windows installation disc and run startup repair.(maybe that may help somehow)
Hmmmm I wish... you can't get to BIOS screen to tell the damn thing to boot from CD or USB. The very first thing you see is the the screen asking for this 16 digit key.

How to get rid of Phoenix FailSafe installer ? - Page 2

Phoenix failsafe

Failsafe removal without having to install - please read!!!
My System SpecsSystem Spec
26 Feb 2012   #7

Windows 7 Enterprise x64 SP1 Version 6.1 Build 7601
 
 

How about removing a harddrive from laptop and booting into bios
removing a HD is not so hard, all you need is screwdriver.

unplug laptop from power, remove batery and use screwdriver to remove harddrive.
then put batery back into notebook and plug laptop into power again.
turn it on and try to go into bios.

by going into bios you may be able to change the boot order, thus inserting your USB/DVD.
post the results.
My System SpecsSystem Spec
26 Feb 2012   #8

windows 7 starter
 
 

Quote   Quote: Originally Posted by codekiddy View Post
How about removing a harddrive from laptop and booting into bios
removing a HD is not so hard, all you need is screwdriver.

unplug laptop from power, remove batery and use screwdriver to remove harddrive.
then put batery back into notebook and plug laptop into power again.
turn it on and try to go into bios.

by going into bios you may be able to change the boot order, thus inserting your USB/DVD.
post the results.
Looks like you know less than me. The BIOS is not on the HDD but on a BIOS chip on the motherboard.

First screen you see is the password key CAN NOT get to the BIOS screen !!!
My System SpecsSystem Spec
26 Feb 2012   #9

windows 7 starter
 
 

Got a email response from Samsung...fecking useless just giving me links to the sites I have already been on
===
Thank you for contacting Samsung Electronics.

We understand that your laptop is asking for 16 digit key to login into the laptop.

We apologize for the inconvenience.

We suggest you please Unlock Or Uninstall Phoenix FailSafe in the laptop.

Please follow the steps in the link below, if you're using Windows XP operating system:
SAMSUNG's Digital World - Support

Please follow the steps in the link below, if you're using Windows 7 operating system:
SAMSUNG's Digital World - Support


Please do not click on the link, instead copy the entire URL, and paste it in the address bar of the web browser to open the link.

If you require additional assistance, you can email us by copying and pasting the URL below:

E-mail product support - SAMSUNG

Thank you.

Samsung Online Support.
==
My System SpecsSystem Spec
26 Feb 2012   #10

Windows 7 Enterprise x64 SP1 Version 6.1 Build 7601
 
 

Quote   Quote: Originally Posted by computerproblem View Post
The BIOS is not on the HDD but on a BIOS chip on the motherboard.
I know that BIOS is on Motherboard, but I tought maybe that screen comes booted from HD or something like that

Quote:
Got a email response from Samsung...fecking useless just giving me links to the sites I have already been on
and? did you managed to solve the problem?
My System SpecsSystem Spec
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 Windows Crashes & Now Req Phoenix Fail Safe Key on booting up Laptop




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