BSOD "Reference by Pointer"

ianlin · 10 Sep 2011

Win 7 x64 on a Dell E510. Worked fine for more than a year. Suddenly developed BSOD with "Reference By Pointer". Re-booting usually fixes it, but it comes back. DMP file attached.

zigzag3143 · 10 Sep 2011

ianlin said:

Win 7 x64 on a Dell E510. Worked fine for more than a year. Suddenly developed BSOD with "Reference By Pointer". Re-booting usually fixes it, but it comes back. DMP file attached.

It is difficult to diagnose from a single DMP file, this one is related to your ESET. I would remove and replace it with MIcrosoft Security essentials.

http://download.eset.com/special/ESETUninstaller.exe

Virus, Spyware & Malware Protection | Microsoft Security Essentials

Old drivers needing update

Code:

mdmxsdk.sys    6/19/2006 5:27:26 PM        fffff880`07083000    fffff880`07087280    0x00004280    0x449716be                        
b44amd64.sys    11/21/2006 8:23:06 AM        fffff880`04ac1000    fffff880`04adc000    0x0001b000    0x4562efaa                        
stwrt64.sys    5/5/2007 8:40:37 PM        fffff880`052f6000    fffff880`0535a000    0x00064000    0x463d2405

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

MvdB · 10 Sep 2011

Hello Ianlin, welcome to SF! Back as promised.

I'll have a look at the dump but please also fully update your system specs (see 4th post here https://www.sevenforums.com/general-d...rum-rules.html)

and also post full info as required here https://www.sevenforums.com/crashes-d...tructions.html

It is the fastest way to the solution....

Your dump points to part of eset: eamonm.sys Try to upload newest here Best Free Antivirus Software Trial: Free Home, Business and Gaming Download from ESET

This driver has a much newer version: stwrt64.sys Sun May 06 02:40:37 2007 (463D2405)
You need to get this driver (and maybe others) from your mobo manufacturer. In your case I'd just check on the DELL site and update drivers for your system.

You also have this old 32B driver for a modem: mdmxsdk.sys. Won't work, please delete.

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Zigzag beat me to it, well done!