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Windows 7: BSOD while browsing, BCCode 1000007e

11 Sep 2011   #1

Windows 7 Home 64-bit
 
 
BSOD while browsing, BCCode 1000007e

A couple of weeks back I started getting BSOD's, but only while browsing the internet, games and programs work fine.

Problemsignatur:
Problemhändelsens namn: BlueScreen
OS-version: 6.1.7601.2.1.0.768.3
Språkvariant-ID: 1053
Ytterligare information om problemet:
BCCode: 1000007e
BCP1: FFFFFFFFC0000094
BCP2: FFFFF88004E73779
BCP3: FFFFF88007935F38
BCP4: FFFFF88007935790
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Doesn't matter if it's Explorer, Firefox or Chrome and disabling Hardware acceleration for Flash doesn't seem to do anything either.


If I haven't posted everything necessary, I apologize. Since I couldn't post it from my computer I had to speed things up.

My System SpecsSystem Spec
.

11 Sep 2011   #2

Windows 8.1 Pro x64
 
 

Your oudated AMD/ATI display driver caused the crash, please update it
AMD Graphics Drivers & Software
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff88004e73779, The address that the exception occurred at
Arg3: fffff88007935f38, Exception Record Address
Arg4: fffff88007935790, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.

FAULTING_IP: 
atipmdag+374779
fffff880`04e73779 41f7f0          div     eax,r8d

EXCEPTION_RECORD:  fffff88007935f38 -- (.exr 0xfffff88007935f38)
ExceptionAddress: fffff88004e73779 (atipmdag+0x0000000000374779)
   ExceptionCode: c0000094 (Integer divide-by-zero)
  ExceptionFlags: 00000000
NumberParameters: 0

CONTEXT:  fffff88007935790 -- (.cxr 0xfffff88007935790)
rax=0000000000337f98 rbx=fffff880079361c0 rcx=0000000000337f98
rdx=0000000000000000 rsi=fffffa80078a3400 rdi=fffff88004aff000
rip=fffff88004e73779 rsp=fffff88007936170 rbp=0000000000000026
 r8=0000000000000000  r9=000000000000b365 r10=fffff880079361c0
r11=fffff88005068b80 r12=0000000000000000 r13=00000000ffffffff
r14=00000000000009dd r15=00000000000009de
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
atipmdag+0x374779:
fffff880`04e73779 41f7f0          div     eax,r8d
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x7E

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.

LAST_CONTROL_TRANSFER:  from fffffa80079428c8 to fffff88004e73779

STACK_TEXT:  
fffff880`07936170 fffffa80`079428c8 : 00000000`00000002 fffff880`04edf5a0 fffff880`07701000 fffff880`07936250 : atipmdag+0x374779
fffff880`07936178 00000000`00000002 : fffff880`04edf5a0 fffff880`07701000 fffff880`07936250 fffff880`04e728a1 : 0xfffffa80`079428c8
fffff880`07936180 fffff880`04edf5a0 : fffff880`07701000 fffff880`07936250 fffff880`04e728a1 00000000`00000027 : 0x2
fffff880`07936188 fffff880`07701000 : fffff880`07936250 fffff880`04e728a1 00000000`00000027 fffff880`bebe0031 : atipmdag+0x3e05a0
fffff880`07936190 fffff880`07936250 : fffff880`04e728a1 00000000`00000027 fffff880`bebe0031 fffffa80`0586c000 : 0xfffff880`07701000
fffff880`07936198 fffff880`04e728a1 : 00000000`00000027 fffff880`bebe0031 fffffa80`0586c000 fffffa80`07301ac8 : 0xfffff880`07936250
fffff880`079361a0 00000000`00000027 : fffff880`bebe0031 fffffa80`0586c000 fffffa80`07301ac8 fffff880`07936250 : atipmdag+0x3738a1
fffff880`079361a8 fffff880`bebe0031 : fffffa80`0586c000 fffffa80`07301ac8 fffff880`07936250 fffffa80`078a3400 : 0x27
fffff880`079361b0 fffffa80`0586c000 : fffffa80`07301ac8 fffff880`07936250 fffffa80`078a3400 00337f98`00000000 : 0xfffff880`bebe0031
fffff880`079361b8 fffffa80`07301ac8 : fffff880`07936250 fffffa80`078a3400 00337f98`00000000 0000b345`00337f98 : 0xfffffa80`0586c000
fffff880`079361c0 fffff880`07936250 : fffffa80`078a3400 00337f98`00000000 0000b345`00337f98 00000000`00000000 : 0xfffffa80`07301ac8
fffff880`079361c8 fffffa80`078a3400 : 00337f98`00000000 0000b345`00337f98 00000000`00000000 b3650000`04e39ac6 : 0xfffff880`07936250
fffff880`079361d0 00337f98`00000000 : 0000b345`00337f98 00000000`00000000 b3650000`04e39ac6 fa800794`35980081 : 0xfffffa80`078a3400
fffff880`079361d8 0000b345`00337f98 : 00000000`00000000 b3650000`04e39ac6 fa800794`35980081 fa800794`5731ffff : 0x337f98`00000000
fffff880`079361e0 00000000`00000000 : b3650000`04e39ac6 fa800794`35980081 fa800794`5731ffff 08000402`0000ffff : 0xb345`00337f98


FOLLOWUP_IP: 
atipmdag+374779
fffff880`04e73779 41f7f0          div     eax,r8d

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atipmdag+374779

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atipmdag

IMAGE_NAME:  atipmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5f8d12

STACK_COMMAND:  .cxr 0xfffff88007935790 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atipmdag+374779

BUCKET_ID:  X64_0x7E_atipmdag+374779

Followup: MachineOwner
---------
My System SpecsSystem Spec
11 Sep 2011   #3

Windows 7 Home 64-bit
 
 

I've done that now and the installation went smoothly, but right after it finished I got a pop-up saying:
"The Catalyst Control Center is not supported by the driver version of your enabled graphics adapter. Please update your AMD graphics driver, or enable your AMD adapter using the Displays Manager."

What does this mean? I've checked in the Device Manager and there is a little exclamation point at the display device.
My System SpecsSystem Spec
.


11 Sep 2011   #4

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Sharpshooter View Post
I've done that now and the installation went smoothly, but right after it finished I got a pop-up saying:
"The Catalyst Control Center is not supported by the driver version of your enabled graphics adapter. Please update your AMD graphics driver, or enable your AMD adapter using the Displays Manager."

What does this mean? I've checked in the Device Manager and there is a little exclamation point at the display device.
What is the graphics card model?
My System SpecsSystem Spec
11 Sep 2011   #5

Windows 7 Home 64-bit
 
 

ATI Mobility Radeon HD 4670, the computer is an Acer Aspire 8935G.
My System SpecsSystem Spec
11 Sep 2011   #6

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Sharpshooter View Post
ATI Mobility Radeon HD 4670, the computer is an Acer Aspire 8935G.
Try installing the custom Acer VGA driver
Download
My System SpecsSystem Spec
11 Sep 2011   #7

Windows 7 Home 64-bit
 
 

That seems to have done it, at least I haven't seen anything strange yet. Thanks a bunch!
My System SpecsSystem Spec
12 Sep 2011   #8

Windows 8.1 Pro x64
 
 

Post back with a new attachment if BSODs still occur
My System SpecsSystem Spec
12 Sep 2011   #9

Windows 7 Home 64-bit
 
 

It happened again, looks like the same thing as before.
My System SpecsSystem Spec
12 Sep 2011   #10

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Sharpshooter View Post
It happened again, looks like the same thing as before.
Same cause, the GPU might be overheating or might contain defects.
Remove any dust blocking the laptop vents and try an older driver
My System SpecsSystem Spec
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 BSOD while browsing, BCCode 1000007e





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