| Windows 7: BSOD while browsing, BCCode 1000007e |
11 Sep 2011
|
#1 | | |
BSOD while browsing, BCCode 1000007e A couple of weeks back I started getting BSOD's, but only while browsing the internet, games and programs work fine.
Problemsignatur:
Problemhändelsens namn: BlueScreen
OS-version: 6.1.7601.2.1.0.768.3
Språkvariant-ID: 1053
Ytterligare information om problemet:
BCCode: 1000007e
BCP1: FFFFFFFFC0000094
BCP2: FFFFF88004E73779
BCP3: FFFFF88007935F38
BCP4: FFFFF88007935790
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Doesn't matter if it's Explorer, Firefox or Chrome and disabling Hardware acceleration for Flash doesn't seem to do anything either.
If I haven't posted everything necessary, I apologize. Since I couldn't post it from my computer I had to speed things up. | My System Specs |
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11 Sep 2011
|
#2 | | Win7 Ultimate SP1 x64 / Windows 8 Pro / Android Mauritius |
Your oudated AMD/ATI display driver caused the crash, please update it AMD Graphics Drivers & Software Code: *******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff88004e73779, The address that the exception occurred at
Arg3: fffff88007935f38, Exception Record Address
Arg4: fffff88007935790, Context Record Address
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION} Integer division by zero.
FAULTING_IP:
atipmdag+374779
fffff880`04e73779 41f7f0 div eax,r8d
EXCEPTION_RECORD: fffff88007935f38 -- (.exr 0xfffff88007935f38)
ExceptionAddress: fffff88004e73779 (atipmdag+0x0000000000374779)
ExceptionCode: c0000094 (Integer divide-by-zero)
ExceptionFlags: 00000000
NumberParameters: 0
CONTEXT: fffff88007935790 -- (.cxr 0xfffff88007935790)
rax=0000000000337f98 rbx=fffff880079361c0 rcx=0000000000337f98
rdx=0000000000000000 rsi=fffffa80078a3400 rdi=fffff88004aff000
rip=fffff88004e73779 rsp=fffff88007936170 rbp=0000000000000026
r8=0000000000000000 r9=000000000000b365 r10=fffff880079361c0
r11=fffff88005068b80 r12=0000000000000000 r13=00000000ffffffff
r14=00000000000009dd r15=00000000000009de
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202
atipmdag+0x374779:
fffff880`04e73779 41f7f0 div eax,r8d
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x7E
PROCESS_NAME: System
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION} Integer division by zero.
LAST_CONTROL_TRANSFER: from fffffa80079428c8 to fffff88004e73779
STACK_TEXT:
fffff880`07936170 fffffa80`079428c8 : 00000000`00000002 fffff880`04edf5a0 fffff880`07701000 fffff880`07936250 : atipmdag+0x374779
fffff880`07936178 00000000`00000002 : fffff880`04edf5a0 fffff880`07701000 fffff880`07936250 fffff880`04e728a1 : 0xfffffa80`079428c8
fffff880`07936180 fffff880`04edf5a0 : fffff880`07701000 fffff880`07936250 fffff880`04e728a1 00000000`00000027 : 0x2
fffff880`07936188 fffff880`07701000 : fffff880`07936250 fffff880`04e728a1 00000000`00000027 fffff880`bebe0031 : atipmdag+0x3e05a0
fffff880`07936190 fffff880`07936250 : fffff880`04e728a1 00000000`00000027 fffff880`bebe0031 fffffa80`0586c000 : 0xfffff880`07701000
fffff880`07936198 fffff880`04e728a1 : 00000000`00000027 fffff880`bebe0031 fffffa80`0586c000 fffffa80`07301ac8 : 0xfffff880`07936250
fffff880`079361a0 00000000`00000027 : fffff880`bebe0031 fffffa80`0586c000 fffffa80`07301ac8 fffff880`07936250 : atipmdag+0x3738a1
fffff880`079361a8 fffff880`bebe0031 : fffffa80`0586c000 fffffa80`07301ac8 fffff880`07936250 fffffa80`078a3400 : 0x27
fffff880`079361b0 fffffa80`0586c000 : fffffa80`07301ac8 fffff880`07936250 fffffa80`078a3400 00337f98`00000000 : 0xfffff880`bebe0031
fffff880`079361b8 fffffa80`07301ac8 : fffff880`07936250 fffffa80`078a3400 00337f98`00000000 0000b345`00337f98 : 0xfffffa80`0586c000
fffff880`079361c0 fffff880`07936250 : fffffa80`078a3400 00337f98`00000000 0000b345`00337f98 00000000`00000000 : 0xfffffa80`07301ac8
fffff880`079361c8 fffffa80`078a3400 : 00337f98`00000000 0000b345`00337f98 00000000`00000000 b3650000`04e39ac6 : 0xfffff880`07936250
fffff880`079361d0 00337f98`00000000 : 0000b345`00337f98 00000000`00000000 b3650000`04e39ac6 fa800794`35980081 : 0xfffffa80`078a3400
fffff880`079361d8 0000b345`00337f98 : 00000000`00000000 b3650000`04e39ac6 fa800794`35980081 fa800794`5731ffff : 0x337f98`00000000
fffff880`079361e0 00000000`00000000 : b3650000`04e39ac6 fa800794`35980081 fa800794`5731ffff 08000402`0000ffff : 0xb345`00337f98
FOLLOWUP_IP:
atipmdag+374779
fffff880`04e73779 41f7f0 div eax,r8d
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: atipmdag+374779
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: atipmdag
IMAGE_NAME: atipmdag.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5f8d12
STACK_COMMAND: .cxr 0xfffff88007935790 ; kb
FAILURE_BUCKET_ID: X64_0x7E_atipmdag+374779
BUCKET_ID: X64_0x7E_atipmdag+374779
Followup: MachineOwner
--------- | My System Specs | | System Manufacturer/Model Number Custom Build OS Win7 Ultimate SP1 x64 / Windows 8 Pro / Android CPU Intel Core 2 Quad Q8200 OC'd 3.08GHz Motherboard Asus Rampage formula LGA775 Memory 8GB DDR2 900Mhz Graphics Card Zotac GTX 460OC 2GB GDDR5/Asus EN9600GT 1GB DDR3 PhyX Sound Card Supreme FX2 Monitor(s) Displays AOC 22' Screen Resolution 1680x1050 Keyboard Prolink keyboard Mouse Prolink optical mouse PSU Cooler Master GX 650W Cooling Cooler Master V6 + 3X fans Hard Drives 3X500GB hitachi, 2TB internal, 500GB Seagate FreeAgent, 640GB Samsung Internet Speed 1MiB/s Other Info 5.1 System + 2.1 System |
11 Sep 2011
|
#3 | | |
I've done that now and the installation went smoothly, but right after it finished I got a pop-up saying:
"The Catalyst Control Center is not supported by the driver version of your enabled graphics adapter. Please update your AMD graphics driver, or enable your AMD adapter using the Displays Manager."
What does this mean? I've checked in the Device Manager and there is a little exclamation point at the display device. | My System Specs | | |
11 Sep 2011
|
#4 | | Win7 Ultimate SP1 x64 / Windows 8 Pro / Android Mauritius |

Quote: Originally Posted by Sharpshooter I've done that now and the installation went smoothly, but right after it finished I got a pop-up saying:
"The Catalyst Control Center is not supported by the driver version of your enabled graphics adapter. Please update your AMD graphics driver, or enable your AMD adapter using the Displays Manager."
What does this mean? I've checked in the Device Manager and there is a little exclamation point at the display device. What is the graphics card model? | My System Specs | | System Manufacturer/Model Number Custom Build OS Win7 Ultimate SP1 x64 / Windows 8 Pro / Android CPU Intel Core 2 Quad Q8200 OC'd 3.08GHz Motherboard Asus Rampage formula LGA775 Memory 8GB DDR2 900Mhz Graphics Card Zotac GTX 460OC 2GB GDDR5/Asus EN9600GT 1GB DDR3 PhyX Sound Card Supreme FX2 Monitor(s) Displays AOC 22' Screen Resolution 1680x1050 Keyboard Prolink keyboard Mouse Prolink optical mouse PSU Cooler Master GX 650W Cooling Cooler Master V6 + 3X fans Hard Drives 3X500GB hitachi, 2TB internal, 500GB Seagate FreeAgent, 640GB Samsung Internet Speed 1MiB/s Other Info 5.1 System + 2.1 System |
11 Sep 2011
|
#5 | | |
ATI Mobility Radeon HD 4670, the computer is an Acer Aspire 8935G. | My System Specs | | |
11 Sep 2011
|
#6 | | Win7 Ultimate SP1 x64 / Windows 8 Pro / Android Mauritius |

Quote: Originally Posted by Sharpshooter ATI Mobility Radeon HD 4670, the computer is an Acer Aspire 8935G. Try installing the custom Acer VGA driver Download | My System Specs | | System Manufacturer/Model Number Custom Build OS Win7 Ultimate SP1 x64 / Windows 8 Pro / Android CPU Intel Core 2 Quad Q8200 OC'd 3.08GHz Motherboard Asus Rampage formula LGA775 Memory 8GB DDR2 900Mhz Graphics Card Zotac GTX 460OC 2GB GDDR5/Asus EN9600GT 1GB DDR3 PhyX Sound Card Supreme FX2 Monitor(s) Displays AOC 22' Screen Resolution 1680x1050 Keyboard Prolink keyboard Mouse Prolink optical mouse PSU Cooler Master GX 650W Cooling Cooler Master V6 + 3X fans Hard Drives 3X500GB hitachi, 2TB internal, 500GB Seagate FreeAgent, 640GB Samsung Internet Speed 1MiB/s Other Info 5.1 System + 2.1 System |
11 Sep 2011
|
#7 | | |
That seems to have done it, at least I haven't seen anything strange yet. Thanks a bunch! | My System Specs | | |
12 Sep 2011
|
#8 | | Win7 Ultimate SP1 x64 / Windows 8 Pro / Android Mauritius |
Post back with a new attachment if BSODs still occur | My System Specs | | System Manufacturer/Model Number Custom Build OS Win7 Ultimate SP1 x64 / Windows 8 Pro / Android CPU Intel Core 2 Quad Q8200 OC'd 3.08GHz Motherboard Asus Rampage formula LGA775 Memory 8GB DDR2 900Mhz Graphics Card Zotac GTX 460OC 2GB GDDR5/Asus EN9600GT 1GB DDR3 PhyX Sound Card Supreme FX2 Monitor(s) Displays AOC 22' Screen Resolution 1680x1050 Keyboard Prolink keyboard Mouse Prolink optical mouse PSU Cooler Master GX 650W Cooling Cooler Master V6 + 3X fans Hard Drives 3X500GB hitachi, 2TB internal, 500GB Seagate FreeAgent, 640GB Samsung Internet Speed 1MiB/s Other Info 5.1 System + 2.1 System |
12 Sep 2011
|
#9 | | |
It happened again, looks like the same thing as before. | My System Specs | | |
12 Sep 2011
|
#10 | | Win7 Ultimate SP1 x64 / Windows 8 Pro / Android Mauritius |

Quote: Originally Posted by Sharpshooter It happened again, looks like the same thing as before. Same cause, the GPU might be overheating or might contain defects.
Remove any dust blocking the laptop vents and try an older driver | My System Specs | | System Manufacturer/Model Number Custom Build OS Win7 Ultimate SP1 x64 / Windows 8 Pro / Android CPU Intel Core 2 Quad Q8200 OC'd 3.08GHz Motherboard Asus Rampage formula LGA775 Memory 8GB DDR2 900Mhz Graphics Card Zotac GTX 460OC 2GB GDDR5/Asus EN9600GT 1GB DDR3 PhyX Sound Card Supreme FX2 Monitor(s) Displays AOC 22' Screen Resolution 1680x1050 Keyboard Prolink keyboard Mouse Prolink optical mouse PSU Cooler Master GX 650W Cooling Cooler Master V6 + 3X fans Hard Drives 3X500GB hitachi, 2TB internal, 500GB Seagate FreeAgent, 640GB Samsung Internet Speed 1MiB/s Other Info 5.1 System + 2.1 System BSOD while browsing, BCCode 1000007e problems? All times are GMT -5. The time now is 03:29 PM. | |