Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: BSOD when I visit NetFlix.com

11 Sep 2011   #1

Windows 7 Ultimate x64
 
 
BSOD when I visit NetFlix.com

Hello all,
I recently upgraded from Vista x64 to Win 7 Ultimate x64.
I receive occasional BSODs, usually they coincide with a website (the specific case I can recall is netflix). The BSOD occurs the moment my browser loads the website.
OS: Win 7 Ultimate x64
Browser used: Google Chrome
Hardware: old, Gateway M-1634u
I have attached the requested files, any assistance you can lend will be greatly appreciated!
-sevennewb

My System SpecsSystem Spec
.

11 Sep 2011   #2

Windows 7 Ultimate x64
 
 

The problem is pointing to Realtek RTL8187Se.sys Wireless Lan Driver:

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Administrator\Downloads\Windows_NT6_BSOD_jcgriff2\090711-29499-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02e07000 PsLoadedModuleList = 0xfffff800`0304c670
Debug session time: Wed Sep  7 17:38:19.392 2011 (UTC - 6:00)
System Uptime: 0 days 0:02:05.296
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 4bc96ac, fffff88002f1b7d0}

Unable to load image \SystemRoot\system32\DRIVERS\RTL8187Se.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL8187Se.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
GetPointerFromAddress: unable to read from fffff800030b6100
GetUlongFromAddress: unable to read from fffff80003024a18
Probably caused by : RTL8187Se.sys ( RTL8187Se+14fd5 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004bc96ac, Memory contents of the pool block
Arg4: fffff88002f1b7d0, Address of the block of pool being deallocated

Debugging Details:
------------------

GetUlongFromAddress: unable to read from fffff80003024a18

POOL_ADDRESS:  fffff88002f1b7d0 

BUGCHECK_STR:  0xc2_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002fb1be9 to fffff80002e83c40

STACK_TEXT:  
fffff880`02f1b668 fffff800`02fb1be9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`04bc96ac : nt!KeBugCheckEx
fffff880`02f1b670 fffff880`014b2195 : 00000000`00000030 00000000`00000000 fffffa80`03833920 fffffa80`04bc96ac : nt!ExDeferredFreePool+0x1201
fffff880`02f1b720 fffff880`0118bfd5 : 00000000`00000002 fffffa80`03870a10 fffffa80`04bd8000 00000000`00000030 : ndis!NdisFreeMemory+0x15
fffff880`02f1b750 00000000`00000002 : fffffa80`03870a10 fffffa80`04bd8000 00000000`00000030 03ee0000`00000002 : RTL8187Se+0x14fd5
fffff880`02f1b758 fffffa80`03870a10 : fffffa80`04bd8000 00000000`00000030 03ee0000`00000002 00000000`000005de : 0x2
fffff880`02f1b760 fffffa80`04bd8000 : 00000000`00000030 03ee0000`00000002 00000000`000005de ffff0000`03ec344a : 0xfffffa80`03870a10
fffff880`02f1b768 00000000`00000030 : 03ee0000`00000002 00000000`000005de ffff0000`03ec344a fffffa80`04baa4a0 : 0xfffffa80`04bd8000
fffff880`02f1b770 03ee0000`00000002 : 00000000`000005de ffff0000`03ec344a fffffa80`04baa4a0 00000000`00000000 : 0x30
fffff880`02f1b778 00000000`000005de : ffff0000`03ec344a fffffa80`04baa4a0 00000000`00000000 00000000`00000000 : 0x3ee0000`00000002
fffff880`02f1b780 ffff0000`03ec344a : fffffa80`04baa4a0 00000000`00000000 00000000`00000000 fffffa80`04b7b000 : 0x5de
fffff880`02f1b788 fffffa80`04baa4a0 : 00000000`00000000 00000000`00000000 fffffa80`04b7b000 fffffa80`04bd8000 : 0xffff0000`03ec344a
fffff880`02f1b790 00000000`00000000 : 00000000`00000000 fffffa80`04b7b000 fffffa80`04bd8000 fffff880`02e19000 : 0xfffffa80`04baa4a0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
RTL8187Se+14fd5
fffff880`0118bfd5 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  RTL8187Se+14fd5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RTL8187Se

IMAGE_NAME:  RTL8187Se.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49a5ff11

FAILURE_BUCKET_ID:  X64_0xc2_7_RTL8187Se+14fd5

BUCKET_ID:  X64_0xc2_7_RTL8187Se+14fd5

Followup: MachineOwner
---------
Make sure network driver is up to date: Realtek
My System SpecsSystem Spec
11 Sep 2011   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sevennewb View Post
Hello all,
I recently upgraded from Vista x64 to Win 7 Ultimate x64.
I receive occasional BSODs, usually they coincide with a website (the specific case I can recall is netflix). The BSOD occurs the moment my browser loads the website.
OS: Win 7 Ultimate x64
Browser used: Google Chrome
Hardware: old, Gateway M-1634u
I have attached the requested files, any assistance you can lend will be greatly appreciated!
-sevennewb

These were Related to RTL8187Se.sys RTL8187S PCIE NDIS Driver from Semiconductor Corporation. I would re-install the newest version (Yours is from 2/2009)

Other old drivers

Code:
AtiPcie.sys    11/6/2006 12:59:54 PM        fffff880`019ca000    fffff880`019d2000    0x00008000    0x454f6a0a                        
SynTP.sys    4/26/2007 7:49:35 PM        fffff880`04803000    fffff880`04854000    0x00051000    0x46313a8f                        
UVCFTR_S.SYS    5/23/2007 5:23:16 AM        fffff880`05bf7000    fffff880`05c00000    0x00009000    0x46540804                        
stwrt64.sys    9/6/2007 10:23:01 PM        fffff880`058fc000    fffff880`05960000    0x00064000    0x46e0b605                        
RTSTOR64.SYS    1/3/2008 8:57:25 AM        fffff880`05a73000    fffff880`05a87000    0x00014000    0x477cdbb5                        
atikmdag.sys    2/19/2008 11:23:39 PM        fffff880`03a66000    fffff880`03fd7000    0x00571000    0x47bb9d3b                        
agrsm64.sys    11/10/2008 11:01:35 AM        fffff880`05aba000    fffff880`05bdc000    0x00122000    0x49184ccf                        
RTL8187Se.sys    2/25/2009 10:31:45 PM        fffff880`01025000    fffff880`01096000    0x00071000    0x49a5ff11
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
.


11 Sep 2011   #4

Windows 7 Ultimate x64
 
 

Seth and ZigZag,
Thanks for the quick response!
Updating the Realtek driver seems to have cured my BSOD ailments.
I'll be slowly working my way through the list of old drivers as well, thank you zigzag for the list and links.
-sevennewb
My System SpecsSystem Spec
11 Sep 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sevennewb View Post
Seth and ZigZag,
Thanks for the quick response!
Updating the Realtek driver seems to have cured my BSOD ailments.
I'll be slowly working my way through the list of old drivers as well, thank you zigzag for the list and links.
-sevennewb

My pleasure and good luck. They should all be this easy. Grin
My System SpecsSystem Spec
12 Sep 2011   #6

Windows 7 Ultimate x64
 
 

Anytime...
My System SpecsSystem Spec
Reply

 BSOD when I visit NetFlix.com





Thread Tools



Similar help and support threads for2: BSOD when I visit NetFlix.com
Thread Forum
BSOD playing Netflix BSOD Help and Support
BSOD streaming Netflix BSOD Help and Support
BSOD when running Netflix or youtube BSOD Help and Support
BSOD loading Netflix/Flash app BSOD Help and Support
Solved BSOD while watching Netflix on Chrome BSOD Help and Support
BSOD while streaming video from Netflix BSOD Help and Support
BSOD visit to often BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:02 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33