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Windows 7: BSOD randomly STOP: 0x0000003B & STOP: 0X00000024

11 Sep 2011   #1

Windows 7 64 bit SP1
 
 
BSOD randomly STOP: 0x0000003B & STOP: 0X00000024

Hello i have had 2 BSOD's or more recently. I dont know why, i only saw 2 of them, but ive had around 3 - 4, the other 1 - 2 were seen by family members but they just turned the pc off and back on...

anyhow here are some pictures

http://i901.photobucket.com/albums/a...910_173137.jpg
that is the first image, the first BSOD i received

http://i901.photobucket.com/albums/a...911_162533.jpg
that is the third or fourth that i saw

im not sure what to do. Ive attached the zip file thing that you need.

System specs are on my profile
Windows 7 Forums - View Profile: Otherguyx

Windows 7 . . . x64 the original installed OS on the system? What is the age of system (hardware)? = 2 - 3 months old, its a new build What is the age of OS installation = 2 - 3 months old (have you re-installed the OS ?= 2-3 months
old, i installed as soon as i built my pc)

anyways i would like some help please



oh and one more thing, i also thought it might have been the hard drive, so i ran windows disk error thing. I also thought it might be driver related issues so i updated my AMD 6770 drivers, apparantly there was an update, not according to windows but according to the actual website... weird huh? but im not sure whether it updated drivers or just installed ati catalyst...

thanks

My System SpecsSystem Spec
.

11 Sep 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Otherguyx View Post
Hello i have had 2 BSOD's or more recently. I dont know why, i only saw 2 of them, but ive had around 3 - 4, the other 1 - 2 were seen by family members but they just turned the pc off and back on...

anyhow here are some pictures

http://i901.photobucket.com/albums/a...910_173137.jpg
that is the first image, the first BSOD i received

http://i901.photobucket.com/albums/a...911_162533.jpg
that is the third or fourth that i saw

im not sure what to do. Ive attached the zip file thing that you need.

System specs are on my profile
Windows 7 Forums - View Profile: Otherguyx

Windows 7 . . . x64 the original installed OS on the system? What is the age of system (hardware)? = 2 - 3 months old, its a new build What is the age of OS installation = 2 - 3 months old (have you re-installed the OS ?= 2-3 months
old, i installed as soon as i built my pc)

anyways i would like some help please



oh and one more thing, i also thought it might have been the hard drive, so i ran windows disk error thing. I also thought it might be driver related issues so i updated my AMD 6770 drivers, apparantly there was an update, not according to windows but according to the actual website... weird huh? but im not sure whether it updated drivers or just installed ati catalyst...

thanks
These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
11 Sep 2011   #3

Windows 7 64 bit SP1
 
 

Hello I'm on my phone in he'd so excuse any typos

I have had bsod before this due to RAM too. Please check the following link
Many errors on Memtest86+ AND BSOD - Page 2 - Memory - Motherboards-Memory

All the info and dates of each post are there.

Also I don't know if I can run for 36 hours I mean electricity is expensive and I'm not rich at all but hopefully it doesn't come to that. I also herd you can get stuck after using the driver tool in bsod or something. Btw I also in collage and running for 36 hours will be hard as there is homework

Anyways ill try another detest. Please do read through the whole thread
My System SpecsSystem Spec
.


11 Sep 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Otherguyx View Post
Hello I'm on my phone in he'd so excuse any typos

I have had bsod before this due to RAM too. Please check the following link
Many errors on Memtest86+ AND BSOD - Page 2 - Memory - Motherboards-Memory

All the info and dates of each post are there.

Also I don't know if I can run for 36 hours I mean electricity is expensive and I'm not rich at all but hopefully it doesn't come to that. I also herd you can get stuck after using the driver tool in bsod or something. Btw I also in collage and running for 36 hours will be hard as there is homework

Anyways ill try another detest. Please do read through the whole thread
Just to be safe you should download and run Malwarebytes. Malwarebytes Anti-Malware - Free software downloads and software reviews - CNET Download.com
My System SpecsSystem Spec
12 Sep 2011   #5

Windows 7 64 bit SP1
 
 

Well i did a malwarebyte test, full scan on both of my hard drives, nothing came up. Should i do a antivirus scan as well with MSE or is that a waste of time (full scan with MSE takes a while :/) Should i do a memtest86+ test or not?

and are you sure the driver thing is save? should i do it?

did you read through the thread?
My System SpecsSystem Spec
12 Sep 2011   #6

Windows 7 Ultimate x64
 
 

If errors are there whether it be 1 or 30 or a 1000 that ram has to be replaced for a computer to ever be stable it has to be perfect..in order to find out which ram is the faulty one you have to do as zigzag has stated in his post.
My System SpecsSystem Spec
12 Sep 2011   #7

Windows 7 64 bit SP1
 
 

Are you sure RAM is causing the bsod but I have already replaced the RAM with good quality corsair and also don't all tad have errors isn't it hard to find a error free RAM
My System SpecsSystem Spec
12 Sep 2011   #8

Windows 7 Ultimate x64
 
 

If you have tested the new ram and you got an error that is the cause of the BSOD ram should not have errors period. And I have tested my wifes computer and mine and it's perfect they are both Kingston brand. I have never had bad ram but it does occur quite frequently and is the most major cause of BSOD's..
My System SpecsSystem Spec
12 Sep 2011   #9

Windows 7 64 bit SP1
 
 

So should I just feta replacement or something hopefully the postage is free am UK not paying for postage of a broken product
My System SpecsSystem Spec
12 Sep 2011   #10

Windows 7 Ultimate x64
 
 

Hi Otherguy, sry I was away picking up my daughter from school, but if it were me I would do exactly that. Get it replaced and I wouldn't pay the shipping that wouldn't be fair. I hate to have to be the one to tell you all that about the ram but unfortunately that's just the way it is..
My System SpecsSystem Spec
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 BSOD randomly STOP: 0x0000003B & STOP: 0X00000024




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