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Windows 7: Random System Freezing - No BSOD but is Unresponsive


12 Sep 2011   #1

Windows 7 Professional 64bit
 
 
Random System Freezing - No BSOD but is Unresponsive

Hello

I am getting seemingly random hangs in Windows 7 that I can't get to the bottom of. I'm hoping one of you awesome people can help me out?

It seems to happen most often when I'm in Firefox and I use my MMB to scroll the page - not the wheel, but using the MMB as a button so that I can smooth scroll with the little up/down arrow icon that appears on the page. This happens in Firefox 4, 5 and 6, so it's not just one bad version I don't think. It does happen at other times, but that is the most consistent pattern I can find. It also happens regardless of how many tabs I have open or what other applications are open in the background. The freezes do not happen under massive load (I can render with all the cores on 100% and it's stable) or as a result of excessive heat (max CPU temp gets to about 40 degrees C under full load).

This started happening about a month ago, but is happening much more frequently now -sometimes 5 times a day.

- Windows 7 x64 ?
- Full Retail
- Hardware is 4 months old
- Software installation is 4 months old

I have run Driver Verifier to force a BSOD and got this info when I restarted:
Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	7177

Additional information about the problem:
  BCCode:	c4
  BCP1:	0000000000000062
  BCP2:	FFFFFA800AB49858
  BCP3:	FFFFFA800AB44D50
  BCP4:	0000000000000002
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	256_1
I have also used WhoCrashed to get this info:
Code:
On Mon 2011/09/12 03:08:53 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\091211-78374-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40) 
Bugcheck code: 0xC4 (0x62, 0xFFFFFA800AB49858, 0xFFFFFA800AB44D50, 0x2)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier. 
The driver is unloading without first freeing its pool allocations. A bug check with this parameter occurs only when the Pool Tracking option of Driver Verifier is active. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time. 

On Mon 2011/09/12 03:08:53 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
Bugcheck code: 0xC4 (0x62, 0xFFFFFA800AB49858, 0xFFFFFA800AB44D50, 0x2)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier. 
The driver is unloading without first freeing its pool allocations. A bug check with this parameter occurs only when the Pool Tracking option of Driver Verifier is active. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time. 

On Mon 2011/09/12 03:03:32 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\091211-24710-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40) 
Bugcheck code: 0xC4 (0x62, 0xFFFFFA800AF0D2D8, 0xFFFFFA800AF524E0, 0x2)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier. 
The driver is unloading without first freeing its pool allocations. A bug check with this parameter occurs only when the Pool Tracking option of Driver Verifier is active. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
I have also attached the jcgriff2 info and the perfmon report to this message.
Attachment 175025

As far as I can tell all my hardware drivers are up to date and I have updated my BIOS too.

Thanks in advance!

David

My System SpecsSystem Spec
.

12 Sep 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by thumpa View Post
Hello

I am getting seemingly random hangs in Windows 7 that I can't get to the bottom of. I'm hoping one of you awesome people can help me out?

It seems to happen most often when I'm in Firefox and I use my MMB to scroll the page - not the wheel, but using the MMB as a button so that I can smooth scroll with the little up/down arrow icon that appears on the page. This happens in Firefox 4, 5 and 6, so it's not just one bad version I don't think. It does happen at other times, but that is the most consistent pattern I can find. It also happens regardless of how many tabs I have open or what other applications are open in the background. The freezes do not happen under massive load (I can render with all the cores on 100% and it's stable) or as a result of excessive heat (max CPU temp gets to about 40 degrees C under full load).

This started happening about a month ago, but is happening much more frequently now -sometimes 5 times a day.

- Windows 7 x64 ?
- Full Retail
- Hardware is 4 months old
- Software installation is 4 months old

I have run Driver Verifier to force a BSOD and got this info when I restarted:
Code:
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    7177

Additional information about the problem:
  BCCode:    c4
  BCP1:    0000000000000062
  BCP2:    FFFFFA800AB49858
  BCP3:    FFFFFA800AB44D50
  BCP4:    0000000000000002
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1
I have also used WhoCrashed to get this info:
Code:
On Mon 2011/09/12 03:08:53 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\091211-78374-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40) 
Bugcheck code: 0xC4 (0x62, 0xFFFFFA800AB49858, 0xFFFFFA800AB44D50, 0x2)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier. 
The driver is unloading without first freeing its pool allocations. A bug check with this parameter occurs only when the Pool Tracking option of Driver Verifier is active. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time. 

On Mon 2011/09/12 03:08:53 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
Bugcheck code: 0xC4 (0x62, 0xFFFFFA800AB49858, 0xFFFFFA800AB44D50, 0x2)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier. 
The driver is unloading without first freeing its pool allocations. A bug check with this parameter occurs only when the Pool Tracking option of Driver Verifier is active. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time. 

On Mon 2011/09/12 03:03:32 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\091211-24710-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40) 
Bugcheck code: 0xC4 (0x62, 0xFFFFFA800AF0D2D8, 0xFFFFFA800AF524E0, 0x2)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier. 
The driver is unloading without first freeing its pool allocations. A bug check with this parameter occurs only when the Pool Tracking option of Driver Verifier is active. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
I have also attached the jcgriff2 info and the perfmon report to this message.
Attachment 175025

As far as I can tell all my hardware drivers are up to date and I have updated my BIOS too.

Thanks in advance!

David

David hi and welcome



Both of these were driver verified and both were Related to nusb3xhc.sys USB 3.0 Host Controller Driver from NEC Electronics Corporation. I would re-install the newest driver (yours a year old)
My System SpecsSystem Spec
12 Sep 2011   #3

Windows 7 Professional 64bit
 
 

Wow! You guys don't mess about I have updated those drivers and a whole bunch more I found through DriverIdentifier.com. I will report back if there are any further issues or if it is indeed resolved in a few days time - so far all is seemingly well.

Thanks again, zigzag.
My System SpecsSystem Spec
.


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 Random System Freezing - No BSOD but is Unresponsive




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