Quote: Originally Posted by carolvk
Hi I am having problems with the blue screen. before this I would have some freezing of my mouse or lagginginmy computer. i was trying to update adobe reader when this happened this time, Dont know if it is a fluke from that or not.
I have a dell inspiron 1545 laptop
with Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Pentium(R) dual core processor email@example.com,2000mhz
mother board Dell Inc. 0G848F serial number .4DX9XJ1.CN7016698S045Q.
memory is DDR 3 gig
The laptop came with windows vista and a upgrade to windows 7
I believe win 7 has been installed since begininng this year
computer will be 2 years old this november
Ps I did system restore 3 to 4 hours ago to aabout 2 weeks ago if that matters.
any help would be greatly appreciated..I am goin to bed now but will check in the am.Thanks so much
No DMP files included in upload. Try this method
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.