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Windows 7: BSOD windows 7 Help

12 Sep 2011   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD windows 7 Help

Hi I am having problems with the blue screen. before this I would have some freezing of my mouse or lagginginmy computer. i was trying to update adobe reader when this happened this time, Dont know if it is a fluke from that or not.
I have a dell inspiron 1545 laptop
with Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Pentium(R) dual core processor t4200@2.00ghz,2000mhz
mother board Dell Inc. 0G848F serial number .4DX9XJ1.CN7016698S045Q.
memory is DDR 3 gig
The laptop came with windows vista and a upgrade to windows 7
I believe win 7 has been installed since begininng this year
computer will be 2 years old this november

Ps I did system restore 3 to 4 hours ago to aabout 2 weeks ago if that matters.
any help would be greatly appreciated..I am goin to bed now but will check in the am.Thanks so much


My System SpecsSystem Spec
.

12 Sep 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by carolvk View Post
Hi I am having problems with the blue screen. before this I would have some freezing of my mouse or lagginginmy computer. i was trying to update adobe reader when this happened this time, Dont know if it is a fluke from that or not.
I have a dell inspiron 1545 laptop
with Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Pentium(R) dual core processor t4200@2.00ghz,2000mhz
mother board Dell Inc. 0G848F serial number .4DX9XJ1.CN7016698S045Q.
memory is DDR 3 gig
The laptop came with windows vista and a upgrade to windows 7
I believe win 7 has been installed since begininng this year
computer will be 2 years old this november

Ps I did system restore 3 to 4 hours ago to aabout 2 weeks ago if that matters.
any help would be greatly appreciated..I am goin to bed now but will check in the am.Thanks so much

No DMP files included in upload. Try this method

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
12 Sep 2011   #3

Windows 7 Ultimate x64
 
 

Hi carol and welcome unfortunately your zip didn't contain all necessary files please read this:
Quote:
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Thank you

Seth
My System SpecsSystem Spec
.


12 Sep 2011   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Was it suppose to be in one of the things you asked to do before posting and just didnt show up?
My System SpecsSystem Spec
12 Sep 2011   #5

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by carolvk View Post
Was it suppose to be in one of the things you asked to do before posting and just didnt show up?
Correct so check those settings and places we asked of you and well go from there... thanks
My System SpecsSystem Spec
13 Sep 2011   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

This folder says it is empty also. Is it because I did a system restore back to 2 weeks ago? when i looked in the event viewer filer it showed i had 14,000 things.. geesh maybe i need to put it back to yesterday? or if you know another way ?
My System SpecsSystem Spec
13 Sep 2011   #7

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by carolvk View Post
This folder says it is empty also. Is it because I did a system restore back to 2 weeks ago? when i looked in the event viewer filer it showed i had 14,000 things.. geesh maybe i need to put it back to yesterday? or if you know another way ?
Hi Carol,

Don't do that, I have been looking through your event logs and come up with many error instances not liking the Apple software that is installed so please uninstall Itunes and see if the problem persists.

Event[10618]:
Log Name: Application
Source: Bonjour Service
Date: 2011-02-28T00:17:53.000
Event ID: 100
Task: N/A
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Carol-PC
Description:
Task Scheduling Error: m->NextScheduledEvent 3135

Also noticing some HP Software is also causing errors as well please uninstall/reinstall the software/drivers for your printer.

Problem signature:
P1: hpqddsvc
P2: hpqddsvc.dll

P3: 100.0.190.0
P4: 20
P5: 2
P6:
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_hpqddsvc_a6f121c83dded3627eb065cae3e3fc6d d735017_0cff48d2

Analysis symbol:
Rechecking for solution: 0
Report Id: a74c159f-dd90-11e0-8ee6-002564554864
Report Status: 0

Then I also see warnings with McAfee is the systems logs that can be potentially harmful.

Event[40]:
Log Name: System
Source: mfehidk
Date: 2011-09-12T19:19:32.500
Event ID: 516
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Carol-PC
Description:
Process **\mcupdmgr.exe pid (1916) contains signed but untrusted code, but was allowed to perform a privileged operation with a McAfee driver.

Another system error with the computer browser:

Event[851]:
Log Name: System
Source: Service Control Manager
Date: 2011-09-12T16:48:32.025
Event ID: 7001
Task: N/A

Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Carol-PC
Description:

The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.

My System SpecsSystem Spec
13 Sep 2011   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok Seth i removed the itunes and my printer software and everything involved with it. need to find disk to reinstall that
what should I do about these two things you mentioned?
Then I also see warnings with McAfee is the systems logs that can be potentially harmful.

Event[40]:
Log Name: System
Source: mfehidk
Date: 2011-09-12T19:19:32.500
Event ID: 516
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Carol-PC
Description:
Process **\mcupdmgr.exe pid (1916) contains signed but untrusted code, but was allowed to perform a privileged operation with a McAfee driver.

Another system error with the computer browser:

Event[851]:
Log Name: System
Source: Service Control Manager
Date: 2011-09-12T16:48:32.025
Event ID: 7001
Task: N/A

Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Carol-PC
Description:

The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.


I havent had the blue screen since i did system restore whether thats good or bad for you to help diagnose or not i just no that i have had several problems before. And apprecitae all the help you can give me. One thing that I know happenes is when adobe i believe flash player wants to up date it crashes Ive tried numerous times when the box appears on my screen but i give up updating that
My System SpecsSystem Spec
13 Sep 2011   #9

Windows 7 Ultimate x64
 
 

Well that a good thing if system restore fixed it and if flash player crashes the system then it's a good idea like you said just to forget updating it it could very well be buggy. Or maybe just go to the website and download it yourself and uninstall the version you have and then install it. If it's not giving you issues though my opinion is don't fix if it's not broken.
My System SpecsSystem Spec
13 Sep 2011   #10

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks so do nothing about the mcaffe and browser things that looked bad?
My System SpecsSystem Spec
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 BSOD windows 7 Help




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