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Windows 7: Try to install different programs get error.

14 Sep 2011   #1
Demetros

MS Windows 7 Ultimate 64-bit SP1
 
 
Try to install different programs get error.

Ive tried to install several programs. During installation I get a popup stating "User 'SYSTEM' has previously initiated an install for product 'AVG 2011'. That user will need to run that install again before they can use that product. Your current install will now continue. click (OK). Then another popup "Error An installation for AVG 2011 is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes? Answer Y or N. I ve done both. The first thing I notice is the second hand on my desktop clock freezes then a short time later the mouse locks. Num Lock continues to work. Can't do anything. I reset. Computer seems to work fine. Until I install something. I also cant uninstall things..er something. During an uninstall computer just locks up. No errors. Ive tried to re-install AVG same problem. Any thoughts on a solution?


My System SpecsSystem Spec
14 Sep 2011   #2
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by Demetros View Post
Ive tried to install several programs. During installation I get a popup stating "User 'SYSTEM' has previously initiated an install for product 'AVG 2011'. That user will need to run that install again before they can use that product. Your current install will now continue. click (OK). Then another popup "Error An installation for AVG 2011 is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes? Answer Y or N. I ve done both. The first thing I notice is the second hand on my desktop clock freezes then a short time later the mouse locks. Num Lock continues to work. Can't do anything. I reset. Computer seems to work fine. Until I install something. I also cant uninstall things..er something. During an uninstall computer just locks up. No errors. Ive tried to re-install AVG same problem. Any thoughts on a solution?
Welcome to SevenForums Demetros.
Boot from a System Repair Disc.
Go to the folder which contains AVG and delete everything there. Delete the folder.

There is more to be done, but let us know the outcome of this step.

CREATE A SYSTEM REPAIR DISC

START | type System Repair | Enter key | Create Disc button
My System SpecsSystem Spec
15 Sep 2011   #3
Demetros

MS Windows 7 Ultimate 64-bit SP1
 
 

After running "Resource and Performance Monitor" I get this..


Error

Symptom: Device is not present, not working properly, or does not have all of its drivers installed.
Cause: A device has a configuration problem that prevents it from working properly.
Details: The device, AVG AVI Loader Driver, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_AVGLDX64\0000.
Resolution: 1. Verify the correct driver is installed.
2. Try updating the drivers using Windows Update.
3. Check with the manufacturer for an updated driver.
4. Attempt to uninstall and then reinstall the device using Device Manager.
Related: Explanation of Error Codes Generated by Device Manager
Manage Devices in Windows

--------------------------------------------------------------------------------

Symptom: Device is not present, not working properly, or does not have all of its drivers installed.
Cause: A device has a configuration problem that prevents it from working properly.
Details: The device, AVG TDI Driver, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_AVGTDIA\0000.
Resolution: 1. Verify the correct driver is installed.
2. Try updating the drivers using Windows Update.
3. Check with the manufacturer for an updated driver.
4. Attempt to uninstall and then reinstall the device using Device Manager.
Related: Explanation of Error Codes Generated by Device Manager
Manage Devices in Windows

Ive looked for every bit of that AVG file, can't find anymore.
My System SpecsSystem Spec
15 Sep 2011   #4
Demetros

MS Windows 7 Ultimate 64-bit SP1
 
 

I uninstalled both of those drivers in the hidden non plug and play drivers list. Same overall problem as before.
My System SpecsSystem Spec
15 Sep 2011   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

help us to better help you.

Please read and carry out every detail of following:

Update your SevenForums System Specs
User CP (3rd item in the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use SIW or Speccy or System Info

Add the word laptop or desktop or netbook to the
“system manufacturer” block, for example,
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on the SAVE CHANGES button.
My System SpecsSystem Spec
15 Sep 2011   #6
Demetros

MS Windows 7 Ultimate 64-bit SP1
 
 

Done
My System SpecsSystem Spec
15 Sep 2011   #7
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Have you tried following:
Download tools and utilities | AVG Worldwide

This has a list of avg uninstall programs.
My System SpecsSystem Spec
15 Sep 2011   #8
Demetros

MS Windows 7 Ultimate 64-bit SP1
 
 

Ive tried the 32 bit the 64 bit AVG remover and the AVG Identity Protection Remover. Same problem.
My System SpecsSystem Spec
15 Sep 2011   #9
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Post your startup.txt and install.txt files as shown here:
list of STARTUP PROGRAMS
CCleaner | Tools icon | Startup button |
click on Save to text file button (bottom right side)

Attach the startup.txt file generated by CCleaner
CCleaner - Optimization and Cleaning - Free Download

List of INSTALLED PROGRAMS
CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side)

Attach the install.txt file generated by CCleaner.
CCleaner - Optimization and Cleaning - Free Download

Post a File or Screenshot in Seven Forums


===================================
My System SpecsSystem Spec
15 Sep 2011   #10
Demetros

MS Windows 7 Ultimate 64-bit SP1
 
 

Yes HKCU:Run sysinfo C:\Windows\system32\rundll32.exe C:\Users\Brett\AppData\Local\Temp\61167415Wsy.dll,Sets
Yes HKCU:Run Steam "C:\Program Files (x86)\Steam\Steam.exe" -silent
Yes HKCU:Run PeerGuardian C:\Program Files\PeerGuardian2\pg2.exe
Yes HKCU:Run Google Update "C:\Users\Brett\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Yes HKCU:Run Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
Yes HKLM:Run JMB36X IDE Setup C:\Windows\RaidTool\xInsIDE.exe
Yes HKLM:Run NUSB3MON "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
Yes HKLM:Run Adobe Reader Speed Launcher "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Yes HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run Carbonite Backup C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run egui "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice
Yes HKLM:Run RtHDVCpl C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
Yes HKLM:Run OODefragTray C:\Program Files\OO Software\Defrag\oodtray.exe
Yes HKLM:Run BCSSync "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
Yes HKLM:Run IntelliPoint "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
Yes HKLM:Run EKIJ5000StatusMonitor C:\Windows\system32\spool\DRIVERS\x64\3\EKIJ5000MUI.exe
My System SpecsSystem Spec
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 Try to install different programs get error.




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