Try to install different programs get error.

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  1. Posts : 32
    MS Windows 7 Ultimate 64-bit SP1
       #1

    Try to install different programs get error.


    Ive tried to install several programs. During installation I get a popup stating "User 'SYSTEM' has previously initiated an install for product 'AVG 2011'. That user will need to run that install again before they can use that product. Your current install will now continue. click (OK). Then another popup "Error An installation for AVG 2011 is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes? Answer Y or N. I ve done both. The first thing I notice is the second hand on my desktop clock freezes then a short time later the mouse locks. Num Lock continues to work. Can't do anything. I reset. Computer seems to work fine. Until I install something. I also cant uninstall things..er something. During an uninstall computer just locks up. No errors. Ive tried to re-install AVG same problem. Any thoughts on a solution?
      My Computer


  2. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #2

    Demetros said:
    Ive tried to install several programs. During installation I get a popup stating "User 'SYSTEM' has previously initiated an install for product 'AVG 2011'. That user will need to run that install again before they can use that product. Your current install will now continue. click (OK). Then another popup "Error An installation for AVG 2011 is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes? Answer Y or N. I ve done both. The first thing I notice is the second hand on my desktop clock freezes then a short time later the mouse locks. Num Lock continues to work. Can't do anything. I reset. Computer seems to work fine. Until I install something. I also cant uninstall things..er something. During an uninstall computer just locks up. No errors. Ive tried to re-install AVG same problem. Any thoughts on a solution?
    Welcome to SevenForums Demetros.
    Boot from a System Repair Disc.
    Go to the folder which contains AVG and delete everything there. Delete the folder.

    There is more to be done, but let us know the outcome of this step.

    CREATE A SYSTEM REPAIR DISC

    START | type System Repair | Enter key | Create Disc button
      My Computer


  3. Posts : 32
    MS Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #3

    After running "Resource and Performance Monitor" I get this..


    Error

    Symptom: Device is not present, not working properly, or does not have all of its drivers installed.
    Cause: A device has a configuration problem that prevents it from working properly.
    Details: The device, AVG AVI Loader Driver, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_AVGLDX64\0000.
    Resolution: 1. Verify the correct driver is installed.
    2. Try updating the drivers using Windows Update.
    3. Check with the manufacturer for an updated driver.
    4. Attempt to uninstall and then reinstall the device using Device Manager.
    Related: Explanation of Error Codes Generated by Device Manager
    Manage Devices in Windows

    --------------------------------------------------------------------------------

    Symptom: Device is not present, not working properly, or does not have all of its drivers installed.
    Cause: A device has a configuration problem that prevents it from working properly.
    Details: The device, AVG TDI Driver, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_AVGTDIA\0000.
    Resolution: 1. Verify the correct driver is installed.
    2. Try updating the drivers using Windows Update.
    3. Check with the manufacturer for an updated driver.
    4. Attempt to uninstall and then reinstall the device using Device Manager.
    Related: Explanation of Error Codes Generated by Device Manager
    Manage Devices in Windows

    Ive looked for every bit of that AVG file, can't find anymore.
      My Computer


  4. Posts : 32
    MS Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #4

    I uninstalled both of those drivers in the hidden non plug and play drivers list. Same overall problem as before.
      My Computer


  5. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #5

    help us to better help you.

    Please read and carry out every detail of following:

    Update your SevenForums System Specs
    User CP (3rd item in the top menu bar) |
    Your Profile | Edit System Spec
    (left-hand column)

    To gather info, use SIW or Speccy or System Info

    Add the word laptop or desktop or netbook to the
    “system manufacturer” block, for example,
    Toshiba Satellite L305D notebook.

    Provide full windows version info, for example:
    MS Windows 7 Ultimate SP1 64-bit

    Use the “Other Info” block for Optical Reader,
    Mouse, touchpad, wifi adapter, speakers, monitor, etc

    Scroll down and click on the SAVE CHANGES button.
      My Computer


  6. Posts : 32
    MS Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #6

    Done
      My Computer


  7. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #7

    Have you tried following:
    Download tools and utilities | AVG Worldwide

    This has a list of avg uninstall programs.
      My Computer


  8. Posts : 32
    MS Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #8

    Ive tried the 32 bit the 64 bit AVG remover and the AVG Identity Protection Remover. Same problem.
      My Computer


  9. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #9

    Post your startup.txt and install.txt files as shown here:
    list of STARTUP PROGRAMS
    CCleaner | Tools icon | Startup button |
    click on Save to text file button (bottom right side)

    Attach the startup.txt file generated by CCleaner
    CCleaner - Optimization and Cleaning - Free Download

    List of INSTALLED PROGRAMS
    CCleaner | Tools icon | Uninstall button |
    click on Save to text file button (bottom right side)

    Attach the install.txt file generated by CCleaner.
    CCleaner - Optimization and Cleaning - Free Download

    Post a File or Screenshot in Seven Forums


    ===================================
      My Computer


  10. Posts : 32
    MS Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #10

    Yes HKCU:Run sysinfo C:\Windows\system32\rundll32.exe C:\Users\Brett\AppData\Local\Temp\61167415Wsy.dll,Sets
    Yes HKCU:Run Steam "C:\Program Files (x86)\Steam\Steam.exe" -silent
    Yes HKCU:Run PeerGuardian C:\Program Files\PeerGuardian2\pg2.exe
    Yes HKCU:Run Google Update "C:\Users\Brett\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    Yes HKCU:Run Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    Yes HKLM:Run JMB36X IDE Setup C:\Windows\RaidTool\xInsIDE.exe
    Yes HKLM:Run NUSB3MON "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
    Yes HKLM:Run Adobe Reader Speed Launcher "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    Yes HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    Yes HKLM:Run Carbonite Backup C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
    Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    Yes HKLM:Run egui "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice
    Yes HKLM:Run RtHDVCpl C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
    Yes HKLM:Run OODefragTray C:\Program Files\OO Software\Defrag\oodtray.exe
    Yes HKLM:Run BCSSync "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
    Yes HKLM:Run IntelliPoint "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    Yes HKLM:Run EKIJ5000StatusMonitor C:\Windows\system32\spool\DRIVERS\x64\3\EKIJ5000MUI.exe
      My Computer


 
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