Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Black screen with mouse cursor - new recovery, new hdd

16 Sep 2011   #1
Hujorgen

Win7 Pro 64 Dual boot with Win7 Pro 64
 
 
Black screen with mouse cursor - new recovery, new hdd

I have a client computer,
ACER Aspire 5534 laptop
with Win7, AMD x2 L310,
ATi Radeon 3200HD video,
4GB ram,
new Western Digital SATA WD2500BEVT-22A23To ATA hard drive.

Customer brought to me with similar situation - black screen after windows logo with only mouse cursor. Ran system repair 6 or so times - no change. Could load task manager with Ctrl+Alt+Del and then run explorer to get to a desktop. No icons no matter what. Ran HDD tool Spinrite that showed many (11) recoverable and many more unrecoverable (20) data blocks.

Replaced HDD (new wd), performed ACER System Recovery with ACER supplied (purchased via ACER website).

When the system boots there is only a black screen with a mouse cursor. Can load Task manager but not explorer. Can run IExplore, wordpad, etc.

Some of the Windows graphics are weird. See the attached file and look at Screenshot 1 at the IE8 tools menu icon for toolbars, menu bars, etc. Also in the same document Screenshot 2 shows the System properties but does not show what version of Windows 7 is installed (I'm in Safe mode)

***
Details of SFC /scannow
Microsoft Windows [Version 6.1.7600]
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
The system file repair changes will take effect after the next reboot.
C:\Windows\system32>
***

Any suggestions? Willing to try just about anything.

Thanks in advance,

Hu


My System SpecsSystem Spec
.

16 Sep 2011   #2
Hujorgen

Win7 Pro 64 Dual boot with Win7 Pro 64
 
 

Tried to open C:\Windows\logs\cbs\cbs.log but get an access denied error (?)

Performed system recovery again but same results. Got an error at the end of the recovery -
ecovery failed - Error code 1392 (The file or directory is corrupted and unreadable.) Restore unsuccessful.

I can open apps from the task manager "run" and also browse the internet via wireless. Can open Control panel, network and sharing center but can't run Explorer from the task manager. Can open windows such as C:\, etc.

Cannot run regedit, notepad but can run wordpad (?)
My System SpecsSystem Spec
Reply

 Black screen with mouse cursor - new recovery, new hdd




Thread Tools





Similar help and support threads
Thread Forum
Black screen with movable mouse cursor before login screen appears
Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off. I turned it back on and now it doesn't get to the login screen anymore. It just displays a...
BSOD Help and Support
Black screen on login with mouse cursor
Today I tried turning on pc and run into a wall. After windows ends loading instead of user logging screen I get black screen with just mouse cursor. Alt+ctrl+del doesn't work, trying to boot up safe mode ends the same, can't recover since windows can't see any recovery points. I didn't...
BSOD Help and Support
Which updates cause black screen with mouse cursor ?
Hello, I have just formatted my computer and having a several problems. :mad: First problem is, I get a very slow download speed but a fast upload speed. (I haven't downloaded my drivers yet but if it happens after driver installation, I'll post a new thread I guess) The major problem...
Windows Updates & Activation
Black Screen of Death with Mouse Cursor before Login Screen
The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned...
BSOD Help and Support
boots up, but just goes to an all black screen with a mouse cursor
Hi, I need to do a repair install on a Windows 7 x64 PC. Is there a way to do this with the DVD if you can't login to the PC? It boots up, but just goes to an all black screen with a mouse cursor. I can move the mouse, but ctrl + alt + del doesn't do anything. There is nothing else on the...
BSOD Help and Support
Black screen on logon, only mouse cursor.
I had a client who is triple booting 7, vista and xp. Installed each OS on separate HD. He boot on each OS by swapping HD using a HD drive bay. Before this problem occur, he changed a keyboard and after that the PC restart and it will boot. I already tried repairing the windows 7 first using...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:25.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App